Law Offices of Anton, Gordon & Monje

April 18,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number ***
Date of Notice:
April 5,
*** *** PO Box ***
Lisle, IL ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding a billing issue
On April 10, I spoke with *** ***, an authorized party, and advised her that credits were applied to this account on April 4, 2017, April and April 10, These were given in order to reverse the charges that were placed on the account due to a coding error for internet service in the billing system
The dates of this this error ran from January to April of These credits will appear on the April 23, billing statementI apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Maliik B
Executive Support Analyst

June 16, 2017Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: *** Date of Notice: May 31, 2017*** *** *** *** *** * Brockton,
MA ***Dear Sir/Madam:This letter is in response to the above-referenced complaint filed by *** *** regarding a billing adjustment. On June 8, 2017, I spoke with *** *** and provided a detailed explanation of the overall bill which included monthly charges for the HD Premier Triple Play promotional bundle, an additional digital adapter, a leased Comcast modem, and applicable taxes and fees. On June 9, 2017, *** *** disconnected the Xfinity Digital Voice service and accepted a month tiered Preferred Double Play effective June 9, through June 8, Effective June 9, through June 8, the second year promotional rate will applyEffective June 9, retail rates will applyPricing does not include taxes, equipment and feesThe Sports and Entertainment package was added on June 9, 2017, and will be free for months through June 8, 2018, at which time retail rates will apply. Additionally, on April 28, *** *** removed the *** Extra Innings package from his account and a credit for the full package amount was applied to the account on June 8, as a courtesyThe Latino package was removed on June 9, 2017, at *** ***’s request and was backdated to April 6, An additional adjustment was applied to the account on June 9, as a courtesyThe credits and change of service will appear on the June 17, billing statementI apologized for any inconvenience and overall experience while attempting to resolve this matter.I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####.Regards,Jodi G***Executive Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

July 13,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: July 6,
*** ***
*** *** *** *** *
Apt *
Fort Lauderdale, FL ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding a billing explanation request
On July 9, 2016, I spoke with *** *** and provided a detailed explanation of the overall bill to include the monthly charges, promotional timelines, and current service packageTo honor the promised promotional rate, a monthly credit has been applied to the account effective July 22, through April 22, An additional credit was applied to the account on July 9, for the difference in quoted price already chargedThe first monthly credit and additional credit will appear on the billing statement dated July 24,
I apologized to for any inconvenience experienced while attempting to resolve this concern
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Delcarme J
Executive Customer Relations

March 10,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: March 10,
Re: *** ***
* *** ***
Apt ***
Owings Mills, MD ***
Dear Sir or
Madam,
This letter is in response to the complaint filed by *** *** received in our office March 10, referencing a billing adjustment
On March 10, 2016, I spoke with *** *** and an adjustment was applied to the account on March 9, for the Xfinity money back guaranteeAs of March 10, the account has been disconnected and no balance was assessed or owed toward the accountDue to the request to disconnect services within days of being install, all charges were removed from the account and no money is owed at this timeI apologized for any inconvenience this may have caused while attempt to resolve this issue
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Colleen B*** Executive Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response to the complaint and it is acceptable and I thank Heater for contacting me, though she has Not gotten back to me to let me know if the issue with the glitch has been taken care of which caused the problem initiallyI also contacted Heater in regards to my payment for that reason and I cannot afford to keep paying the same bill twice a month and fees
Regards,
*** ***

December 16,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: *** Date of Notice: December 6,
*** ***
** *** *** ***
Sewell, NJ ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** *** regarding a billing explanation request
On, December 15, 2016, I spoke with *** *** and provided a detailed explanation of the overall bill which included monthly charges, current service package, promotional time lines and the previous promotional offerI advised *** *** that the month HD Premier promotional package he subscribed to on October 26, was effective from October 26, to October 25, *** *** was charged correctly during that month offerI e-mailed copies of the billing statements for and for his records
*** *** contacted our customer service representative on November 21, because the monthly rate increasedWe applied a month HD Complete promotional package with his permission on November 23, The offer is effective from November 23, to November 22, The HD Complete package includes the modem fee, the DVR box and up to three additional digital boxesThe promotional package does not include the additional two digital boxes on *** ***’s account
On December 16, 2016, I applied a courtesy credit to *** ***’s account for months of equipment charges at the current monthly rateI advised the promotional package rate is guaranteed for months without any early termination feesThe credit will be reflected on *** ***’s next billing statement that will be issued on January 2, I apologized for any inconvenience experienced while trying to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Elaine S*** Comcast Executive Customer Relations

I am unable to enter my deepest and sincere thanks to Ms G*** and Comcast for their taking the time and courtesy to help this old veteranEnough really cannot be said by my grateful heart to express my thanksAlso, a thank you to John the Service Technician who was so professional and courteousComcast would do great in hiring more professionals like ** *** and JohnThank you both very much.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Comcast representative Mali k was extremely professional and took care of any issues immediately.
Regards,
*** ***

May 25,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: May 11,
Re: *** ** ***
*** *** *** ***
Roland, AR ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office May 12, in regard to a billing explanation request
I spoke with *** *** on May 16, and May 24, and provided a detailed explanation of the overall bill to include payments made and balances*** *** provided a copy of the bank statement showing all payments made to ComcastOur records indicate that all payments drafted from the bank account have posted to the Comcast account
The Xfinity service was disconnected for non-payment on May 21, The service was restored on May 24, 2016, for research purposesThe account was placed in disconnect status again on May 25, A payment for the past due balance is required to restore serviceI apologize for any inconvenience that may have been experienced in attempting to have this matter addressed
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Jason Z
Executive Customer Relations

May
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: April 25,
*** *** *** *** *** ***
Houston, TX ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding a billing explanation request
On April 25, 2017, I spoke with *** ***, an authorized user on the account, and provided a detailed explanation of the overall billOn March 09, 2017, *** *** had services installed by a technician at which time she was billed for an install feeHowever, the cable box that was installed was not working with the voice remoteOn March 23, 2017, *** *** called and spoke with a Comcast representative at which time a new cable box was shipped to the residence
On March 23, 2017, a courtesy credit was applied to *** *** account to waive half of the install fee due to the cable box not workingThe credit reflected on the April 4, billing statementOn April 24, 2017, *** *** spoke with a Comcast representative at which time a credit was applied to waive the remaining portion of the install fee, as well as an additional credit issued to waive a self-installation feeThese credits will reflect on the May 4, billing statementI apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Extension ***
Regards,
Fabian R
Executive Customer Relations

November 15,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: November 10,
*** ***
*** *** ***
McDonald, PA ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding a billing explanation request
On November 13, 2017, I spoke with *** ***, an authorized user on the account, and provided a detailed explanation of the overall bill which included monthly charges, current service package, promotional timelines, and the outstanding balanceCompany records confirms the August 8, billing statement reflected a past due balance as well as the service and installation charges associated with the upgrade to the Starter XF Triple Play on July 20, 2017, as well as the subsequent upgrade to the HD Preferred XF Triple Play on July 25,
I explained that the HD Preferred XF Triple Play package the account was enrolled in on July 25, 2017, is being billed at the same rate as a new customer and also confirmed the promotional pricing was under a 24-month contractual agreement with the first year rates effective July 25, through July 24, The promotion will transition to the second year pricing effective July 25, through July 24,
I also advised *** *** that based upon the payments received, the account balance is considered to be accurate and will need to be paid in full to avoid any interruption of serviceSubsequently, the request for compensation has been denied as it is unjustifiedI apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Anthony A.Executive Customer Relations

November 16,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: *** Date of Notice: November 3,
*** *** *** *** *** ***
Fresno, TX ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** *** regarding a billing explanation request
On November 9, 2017, I spoke with *** *** and confirmed the credit was applied to the account on October 25, for service related concernsThe credit reflected on the billing statement dated November 5, On November 16, 2017, an additional credit was applied to the account as a one-time courtesyThis credit will reflect on the billing statement dated December 5, I apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Extension ***
Regards,
Fabian R.Executive Customer Relations

November 18,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: November 2,
*** ***
*** *** *** Moundsville, WV ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding service issues
On November 4, 2016, the construction department at Comcast completed a survey of the residenceIn order to make the residence serviceable, it requires an estimated feet of new coaxial cable, and new pole attachmentIt is estimated that the construction will take approximately days to complete
On November 7, 2016, I contacted *** ***, explaining the results of the survey*** *** verified that she wished to proceed with the required work to receive Comcast services and understands the estimated days for project completionI apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Ronda Z*** Executive Customer Relations

October 2, 2017Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA Re: Case Number: *** Date of Notice: September 14, 2017*** *** *** *** Pearl, MS ***Dear Sir/Madam:This letter is
in response to the above-referenced complaint submitted by *** *** regarding her claim of unauthorized charges on her XFINITY account.We initiated an investigation into her claimOn September 18, 2017, I spoke with *** *** to discuss her concerns and review her account with herOur records indicate that on March 9, 2017, *** *** was enrolled in a 24-month agreement for the XStarter Double Play, which included a self-service discount, effective from March 9, to March 23, The promotional rates do not include additional equipment or applicable taxes and fees, and standard retail rates will apply at the conclusion of the promotional period.On July 23, 2017, a 12-month promotion for the DVR and HD, effective July 21, 2016, expired and retail rates were in effectOn July 26, 2017, a-month promotion for the Preferred video upgrade, effective July 26, 2016, expired and retail rates were in effectOn August 23, 2017, a third 12-month discount, effective July 26, 2016, expired and was removed from the accountPlease be advised *** ***’s billing is accurate. On September 22, 2017, the account was disconnected, as requestedOn September 25, 2017, courtesy credits were applied to the account to waive the early termination fee and to cover a service call feeThe credits will appear on the final billing statement in October I apologized for any inconvenience that MrGray may have experienced.I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at *** *** Regards,Benjamin S Executive Customer Relations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:There has been no resolution to the problemWe are cutting all ties with Comcast after their "bait and switch" tacticsWe made an agreement with the company and they have refused to honor itOne price is quoted and then when the bill comes additional charges are addedThey are unable to provide a written contract when requestedThe representative at the store allowed me to make changes to the service but then Vashti told my husband that I was not authorized to do soVashti, in the executive offices refused to discuss the problems with me on the phone saying that I was not authorizedIt took several days before my husband was able to make contact with her because she did not return his callsSeveral messages were leftIt felt like we were being extorted with their rude tactics and bullyingWe have come to the disappointing conclusion that we would rather do without TV than to be bullied by them any moreWe had been with Comcast since the 1980's and never paid a bill late so we resent their lack of loyalty as we have been among their most loyal customersLet it be known that this is the first time ever that I have filed a complaint against a company with the Revdex.com
Regards,*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

January 10,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of
Notice: December 28,
*** ***
*** *** *** Way
Aurora, CO
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding a service disconnection request
On January 2017, I made contact with Ms*** and advised that the disconnection of service was completed on January 6, 2017, with a bill stop date of January 1, as requestedI advised Ms*** that since there is a credit balance on the account, she will receive a refund check after all of the Comcast equipment has been returnedI provided Ms*** with my direct contact information if she still has any additional questions or concerns
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####, Monday through Friday between 8:30AM and 5:00PM MST
Regards,
Chastity Q
Executive Customer Relations

July 24,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: *** Date of Notice: July 8,
*** ***
** *** *** Boston, MA ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed with your organization by *** *** ***
Comcast’s records indicate that *** *** does not subscribe to a qualifying bundleThere is no documentation to substantiate the claim that she was offered a *** prepaid cardThere is no coding on her account to reflect such an offer and there is no agreement on file
On July 11, 2017, I spoke with *** *** to discuss her concerns and apologize for any inconvenience and frustration she may have experienced while attempting to resolve this issueI advised *** *** of the above information
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Donna C*** Executive Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***