Law Offices of Anton, Gordon & Monje

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me for the following reason:The Comcast agent agreed that Comcast's inability to change billing dates was unreasonable, and does not confirm to industry practicesI was assured that Comcast is working to provide the ability to change billing cycle and/or due dates in the near future.If Comcast fails to achieve this ability in the next coming months, the complaint will be re-filed
Regards, *** ***

I accept the outcome, but would like to note that when I entered a year agreement to stay with the company, they agreed my rate would be fixed for years The company never disclosed the rate would change at all, which it did within months of the start date, let alone at the expiration of the month promo period.Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

August 19,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of
Notice: August 3,
*** ***
** ** *** *** *** ***
Miami, FL ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding a billing adjustment
On August 11, 2016, I spoke with *** *** and an adjustment was applied to the account on August 11, for a downgrade of internet service and telephone activation feesThe adjustment will appear on the next billing statement that will be issued on August 24, I apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
John C
Executive Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** I do accept the one month credit that will appear on out next month billYolanda was very helpful and took the time to listen and be fair about our service was handled. Thank you Yolanda and all that you do to make customers feel special.***

July 24,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: *** Date of Notice: July 8,
*** ***
** *** *** Boston, MA ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed with your organization by *** *** ***
Comcast’s records indicate that *** *** does not subscribe to a qualifying bundleThere is no documentation to substantiate the claim that she was offered a *** prepaid cardThere is no coding on her account to reflect such an offer and there is no agreement on file
On July 11, 2017, I spoke with *** *** to discuss her concerns and apologize for any inconvenience and frustration she may have experienced while attempting to resolve this issueI advised *** *** of the above information
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Donna C*** Executive Customer Relations

April 12, 2017Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: *** Date of Notice: March 29, *** *** *** *** *** Dunmore, PA ***Dear Sir/Madam:This letter is in response to the
above-referenced complaint filed by *** *** regarding a collections notice I made several attempts to contact *** *** using all available contact methodsWhile my attempts were unsuccessful, our Collection Department confirmed the notice received for a prior debt was sent in errorOn April 3, 2017, our Collections Department confirmed the account was removed from collections and a confirmation letter of the error was processed on March 29, *** *** has no account in collections at this time and there was no effect to his credit reportI apologize for any inconvenience and overall experience while attempting to resolve this matter.I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards,Matthew F.Executive Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
as long as the billing rate remains at $for the duration of the year period
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

July 13,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: July 1,
*** ***
*** *** ***
Addison, IL ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding promotional rates
On July 8, 2016, I spoke with *** *** via email and a month promotional rate for Performance internet has been applied to the account effective July 8, until July 8, At the conclusion of the promotion, standard retail rates will applyAn apology was extended for any inconvenience experienced while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Ext***
Regards,
Rashea C
Executive Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
I am hesitant until I actually view next months bill, on both my accounts, to make sure that the correction won't include any surprises.Until then, Nicholas was straight forward and helpful.Thank you so much,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** ***

August 22,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: August 15,
*** ***
*** *** *** Henrico, VA ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding receiving in-bound emails
I corresponded with *** *** via email on August 15, and explained that we have forwarded his email concern to our Advanced Repair team to investigateI and our Advanced Repair team made several attempts to contact *** *** using all available contact methods after the initial contactUnfortunately, our attempts were unsuccessfulHowever, our records indicate on August 20, our Advanced Repair team temporarily disable two filters which *** *** set up that blocked the delivery of emails entirely
The filters were set up as "If Subject does not match exactly, then discard" meaning anything that did not match the exact subject line specified would not come throughIf there are any additional concerns or questions we would need to speak with *** ***I apologize for any inconvenience experienced while attempting to resolve the matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Eugene B*** Executive Customer Relations

November 3, 2016Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: *** Date of Notice: October 17, 2016*** *** *** ***
Greenwood, MO ***Dear Sir/Madam:This letter is in response to the above-referenced complaint filed by *** *** *** regarding a billing explanation request On October 27, 2016, I corresponded with *** *** via email and provided a detailed explanation of the overall bill to include a month Performance Internet only package with our Blast Pro speed increaseThis package is effective October 13, through October 12, In addition this package does not include equipment, taxes and fees, which are subject to changeEffective October 13, 2017, standard retail rates will apply*** *** advised a copy of the chat was no longer necessary.Additionally, *** ***'s October 2, bill generated before the change of service and pro-rated credits appeared on the account*** ***'s billing statement dated November 2, included the updated chargesI apologized for any inconvenience and overall experience while attempting to resolve this matter. I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Extension *** Regards,Marc D. Comcast | Executive Customer Relations

March 4,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: February 7,
Re: *** ***
PO BOX ***
Santa Cruz, CA ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, an authorized user of *** ***’s account, received in our office February 7, regarding a billing issue
I spoke to *** *** on March 2, and verified that *** *** is indeed authorized on *** ***’s accountWe also reviewed the deferred credits previously issued to the account to correct the package and pricing offered at the time of sale with *** *** *** has confirmed that she has no further concerns at this time
I apologize for any inconvenience experienced in attempting to resolve the matter
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Ext***
Regards,
Nicholas B
Executive Customer Relations
Comcast | West Division

October 25,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: October 13,
*** ** *** *** ** *** *** Exton, PA ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** ** *** regarding property damage
On October 14, 2016, I spoke with *** *** and confirmed that the damages were repaired as of October 12, by *** ***Our subcontractor did go to the home on October 14, to attempt to assess damage and assist with the repairs, however was already completed
I applied an adjustment to her account on October 14, for the inconvenience and for the money she paid for the dirt and advised her that the credit will appear on the next billing statement that will be issued on October 20,
I apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Elaine S*** Comcast Executive Customer Relations

June 26, 2017Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA 19103Re: Case Number: *** Date of Notice: June 11, *** *** *** *** *** *** Alexandria, VA ***Dear Sir/Madam:This letter is in response to the
above-referenced complaint filed by *** *** regarding service issues On June 23, 2017, a service call was completed at which time the technician verified all levels were in specs and tested connectivity and speedsThe technician was not able to find any service related issues with *** ***'s serviceOn June 23, 2017, I spoke with *** *** and confirmed all services were working during and after the visitI apologized for any inconvenience and overall experience while attempting to resolve this matter.I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####.Regards,Monica C***Executive Customer Relations

April 21,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: April 6,
Re:
*** ***
*** *** *** **
Apt # ***
Charleston, SC ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office April 6, 2016, regarding service related issues
Upon receipt of this complaint, I contacted *** *** on April 13, 2016, and confirmed the service related issues were resolved on April 10, 2016, by replacing defective internal wiringA credit was applied to the account on April 13, 2016, for a service related concernThe credit will appear on the next billing statement, which will be issued on April 24, I apologized for any inconvenience experienced while attempting to resolve this matter
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Jason Z
Executive Customer Relations