Law Offices of Anton, Gordon & Monje

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

January 31,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: *** Date of Notice:
January 18,
*** *** ** *** *** *** *** Augusta, GA ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** ** *** regarding promotional rates
On January 18, 2017, I spoke with *** *** and a twelve month promotional rate for services was applied to the account effective January 25, *** *** is now subscribed to our Internet Plus Double Play package with Performance internet and basic Cable at the price he was quoted
At the conclusion of the promotion, standard retail rates will applyI apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Joseph H
Executive Customer Relations

April 21,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: April 6,
Re:
*** ***
*** *** *** **
Apt # ***
Charleston, SC ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office April 6, 2016, regarding service related issues
Upon receipt of this complaint, I contacted *** *** on April 13, 2016, and confirmed the service related issues were resolved on April 10, 2016, by replacing defective internal wiringA credit was applied to the account on April 13, 2016, for a service related concernThe credit will appear on the next billing statement, which will be issued on April 24, I apologized for any inconvenience experienced while attempting to resolve this matter
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Jason Z
Executive Customer Relations

November 3, 2016Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: *** Date of Notice: October 17, 2016*** *** *** ***
Greenwood, MO ***Dear Sir/Madam:This letter is in response to the above-referenced complaint filed by *** *** *** regarding a billing explanation request On October 27, 2016, I corresponded with *** *** via email and provided a detailed explanation of the overall bill to include a month Performance Internet only package with our Blast Pro speed increaseThis package is effective October 13, through October 12, In addition this package does not include equipment, taxes and fees, which are subject to changeEffective October 13, 2017, standard retail rates will apply*** *** advised a copy of the chat was no longer necessary.Additionally, *** ***'s October 2, bill generated before the change of service and pro-rated credits appeared on the account*** ***'s billing statement dated November 2, included the updated chargesI apologized for any inconvenience and overall experience while attempting to resolve this matter. I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Extension *** Regards,Marc D. Comcast | Executive Customer Relations

February 5,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: January 22,
Re: *** ***
*** *** * ***,
Saint Augustine, FL ***
Dear Sir or Madam,
This
letter is in response to the complaint filed by *** *** received in our office January 22, in regard to their disconnect request
Our records reflect that *** *** is not an authorized user on the account in questionHowever, I spoke with the account holder *** *** *** on February 3, and discussed their concerns
On February 3, 2016, I spoke with *** *** and after reviewing the request, we have made the decision to waive the early termination fees associated with the cancellation of the accountThe disconnection was processed with the early termination fee waiver on February 5, with an effective billing date of January 11, I apologized for any inconvenience this many have caused while attempting to resolve this issue
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Jason M
Executive Customer Relations

Date Sent: 1/11/10:47:AMJanuary 6, 2017 Revdex.com of Metro Washington DC & Eastern Pennsylvania John FKennedy Blvd., Suite 1330 Philadelphia, PA 19103 Re: Case Number: *** Date of Notice: December 30, 2016 *** *** *** *** *** Trail Jacksonville, FL 32225 Dear Sir/Madam: This letter is in response to the above-referenced complaint filed by *** *** regarding a refund. On December 22, 2016, I spoke with Ms*** and confirmed that the refund was processed on December 22, Ms*** will receive the refund in the form of a check and via postal mail within 2-weeksI apologized for any inconvenience and overall experience while attempting to resolve this matter. I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####. Regards, Dametria A. Executive Customer Relations

January 20,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: January 11,
Re: *** ***
*** *** **
Sugar Land, TX ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office January 12, regarding a service related issue
I contacted *** *** on January 12, and reviewed the account informationI explained that the account is set up with Performance Starter Internet service with speeds of Mbps and not the Performance Internet which has speeds of Mbps*** *** has a better understanding of the Internet service and is aware that the request for compensation is not warranted as the Internet speed received matches the internet speed subscribed toI apologized for any inconvenience experienced while attempting to resolve her concerns
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-#### ex ***
Regards,
Barbara V
Executive Customer Relations

September 8, 2016Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: *** Date of Notice: August 26, 2016*** ** *** *** *** ** * Forest Park, GA ***Dear Sir/Madam:This
letter is in response to the above-referenced complaint filed by *** *** *** regarding a billing adjustment. On August 31, 2016, I corresponded with *** *** via e-mail and advised an adjustment was applied to the account on August 26, to cover the cost of the installation feeThe adjustment appeared on the billing statement issued on August 27, I apologized for any inconvenience experienced while attempting to resolve this matter.I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards,Shandra A.Executive Customer Relations

August 21,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: August 8,
*** ** ***
*** *** *** Monroe, GA ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** ** *** regarding service issues
I made several attempts to contact *** *** using all available contact methodsWhile my attempts were unsuccessful, our records indicate on August 10, an installation of an additional outlet and a digital converter with remote was completedContact with *** *** would be needed to address her service concerns as all signal levels are within specificationI apologize for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Laura H
Executive Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

January 28,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: January 21,
Re: *** *** *** *** *** ***
Charleston, SC ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office January 21, regarding service related issues
I spoke with *** *** on January 21, and scheduled a service call to resolve the service issuesThe service related issues were resolved by a technician on January 21, by replacing a defective modemA credit was applied to the account on January 28, for loss of serviceThe credit will appear on the next billing statement, which will be issued on February 7, I apologized for any inconvenience and frustration they may have experienced in order to get this issue resolved
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
LionelM
Executive Customer Relations

March 28,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: March 20,
Re: *** ***
*** ** *** *** Baltimore, MD ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** *** received in our office March 20, regarding a billing issue
On March 25, 2015, I spoke with *** *** via email and a credit was applied to the account on March 24, for the deposit chargedThe credit will appear on the next billing statement, which will be issued on April 21, *** *** has been informed there is no balance due on the account, the collection agency have been notified as of March 24, and *** *** will receive a confirmation letter from the collection agency within business daysI apologized for any inconvenience experienced while trying to resolve this matter
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Brian S*** Executive Customer Relations

September 16,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: September 6,
*** ** ***
*** *** *** ***
Calhoun, GA ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding a service disconnection request
On September 12, 2016, I spoke with *** *** and scheduled a disconnection of service effective June 19, as requestedI also confirmed the disconnected account was not subjected to an early termination fee as *** *** was not under a service contract and the account is not in collection statusI was unable to locate any active account for *** *** with the information providedI apologized for any frustration that may have been caused in order to get this issue resolved
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Joseph H
Executive Customer Relations

January 12,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: December 30,
Re: *** * ***
*** *** ***
Arlington, TN ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office December 30, referencing property damage
On January 3, a service call was completedThere were no problems detected with *** ***’s services and the technician confirmed the services are working within Comcast standards
On January 12, 2016, I spoke with *** *** and confirmed that the damages are scheduled to be repaired by a third-party contractor on January 16, The date for the repairs is based on *** ***’s availability
Additionally, I have reviewed the monthly rate and confirmed *** *** is receiving a twelve month promotional discount beginning December 16, through December 16, as previously offered by the customer service representativeThe promotional discount will be reflected on the billing statement dated January 31,
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Deidra H
Executive Customer Relations

July 6,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of
Notice: June 29,
*** ** *** *** *** *** Baltimore, MD ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** ** *** regarding a billing explanation request
On July 5, 2017, I spoke with *** *** and provided a detailed explanation of the overall bill which included a month contractual promotional rate for High Definition Premier Triple Play effective March 18, through March 17, The account will transition to a non-contractual promotional rate for an additional months, effective March 18, through March 17, At the conclusion of the promotion, standard retail rates will applyThis promotion does not include equipment, taxes and fees and the billing is accurate
I advised *** *** of current downgrade packages and prices available, however no changes were made at this timeA credit was applied to the account on June 10, for the service related concernsAdditional credits were applied to the account on July 3, as well as on July 5, for late fees and reactivation fees applied to the accountAs a courtesy, an additional credit was applied to the account on July 6, The credits will reflect on the next billing statement, which will be issued on July 8,
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Sherry T.Executive Customer Relation

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:Comcast did not live up to their agreement and now want me to pay $60.per year for an upgradeBecause they are so big, they can push us around and charge what they wantI amnot paying the upcharge; in fact I am dropping the sports package altogetherIf I could switch to FIOS I woulddo so
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:Mrs H from Comcast sent me one email and asked me to contact her to resolve the issueI called her several time (at least 3) and let voice mails at the number providedI also replied to the email with a follemailI have never received a call back or a 2nd email to resolve this issueThey have fraudulently charged me for two months on an account that I requested to be cancelled and haven't made any effort to return my money or credit my new accountI will accept their response when they fix the problem I have repeatedly brought to their attention
Regards,
*** ***

We have accepted this. However, we have not received a bill as indicated by Comcast. It is important that we receive this bill in order to make payment. I suggest that the bill be resent certified (with signature) to ensure that we get it. Upon this action, payment will be made in the amount settled upon.*** ***/*** ***

February 3,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: *** Date of Notice: January 17,
*** *** * ***
*** *** *** *** Centerville, MA, ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed with your office by *** *** regarding service issues
Upon receipt of this complaint on January 20, 2017, I forwarded ***’s concerns regarding the XFINITY TV Streaming to our Advanced Technical TeamOn January 24, 2017, our Advanced Technical Team spoke with *** who confirmed at that time that the issues he was experiencing had been resolved prior to speaking with ComcastThe agent confirmed that there were no technical issues to be addressed at this timeA credit was applied on the account on January 26, as a courtesy for his experience in attempting to get his concerns resolved and will appear on the next billing statement issued on January 27, I apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Tahera A*** Executive Customer Relations