Law Offices of Anton, Gordon & Monje

October 13,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: *** Date of Notice: October 9,
*** *** *** *** *** La Plata, MD ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding a deposit
On October 11, 2017, I communicated with *** *** via email and confirmed the services were cancelled effective September 16, I advised that the refund request was processed on October 10, and that the deposit would be refunded back to the credit card on file*** *** confirmed the refund had been received on October 11,
In addition, *** ***’s address has been added to the Do Not Mail list effective October 11, Please be advised that it is possible to still receive promotional mail within the next - daysAfter that, we will not send promotional mail to with special offers or information about new productsI apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Sherry T
Executive Customer Relation

October 25,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: October 17,
*** ***
*** *** *** ***
Ann Arbor, MI ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding a billing issue
On October 20, 2016, I spoke with *** *** and a credit was applied to the account on October 20, for service related issuesThe credit will appear on the next billing statement that will be issued on October 24, An apology was provided any inconvenience or frustration experienced while attempting to resolve this concern
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### EXT: ***
Regards,
Bethany A
Executive Customer Care Specialist

July 11, 2016Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: *** Date of Notice: June 28, 2016*** ** *** *** *** *** ***Punta Gorda, FL *** Dear Sir/Madam:This letter is in response to
the above-referenced complaint filed by *** *** ** *** regarding a service disconnection request On June 29, 2016, I spoke with *** *** and scheduled a disconnection of service effective June 24, as requested I explained that the disconnection of service generated a prorated credit leaving the account with a final credit balance I explained that a refund check will be mailed within 4-weeks and I will follow up on August 03, to confirm receipt of refund I apologized for any inconvenience experienced attempting to resolve this matter I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####Regards,Richard CExecutive Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

February 22, 2018 Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: ***Date of Notice: February 7, 2018: *** *** *** *** Framingham, MA ***Dear Sir/Madam:This letter is in response
to the above-referenced complaint filed by the authorized user on the account *** *** regarding a service disconnection request. On February 8, 2018, I spoke with *** ***, authorized user, regarding his disconnection requestOur records indicate *** *** moved services and the previous account was to be disconnected effective April 17, Due to a system error the disconnection did not complete until November 24, 2017. On February 13, 2018, a credit was applied to the account to waive service charges from April 17, through November 24, The applied credit left *** *** with a credit balance which he can expect to receive via refund check within to business daysI apologized for any inconvenience and overall experience while attempting to resolve this matter.I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####, Extension ***. Regards,Tahera A.Executive Customer Relations

May 16,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: May 12,
*** *** *** *** *** Santa Maria, CA ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** *** regarding service issues
On May 15, 2017, I corresponded with *** *** via email and confirmed the service issues were resolved by installing a hot drop and adding a splitter on the tap on May 14, 2017, and confirming speeds with a test modemAdditionally, our investigation verified the slow internet speed issue appears to be a result of *** ***’ personal modemThe slow internet speed issue was not present when using the Comcast rental modem installed for testing, and the speed issue returned when *** ***’ personal modem was reconnectedI apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Ext***
Regards,
Melissa P
Comcast | Executive Customer Relations

August 3,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: July 27,
*** ** ***
*** *** ***
Canton, GA ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding an installation request
On August 3, 2016, I spoke with *** *** and explained our position as detailed in our response letter dated July 14, 2016, has not changedDue to the address in question being located too far from the nearest plant, the address is not serviceable at this timeTherefore, we will not be able to complete the installation for Comcast Business Class serviceI explained to *** *** although he signed paperwork to request our services, based on our terms and conditions, Comcast has until the day the services are being installed to void any service order agreementI apologize for any inconvenience experienced while attempting to resolve the matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me ###-###-####
Regards,
Jason M
Executive Customer Relations
###-###-####

August 18, 2017Revdex.com John FKennedy Blvd., Suite Philadelphia PA Complaint Department Re: *** *** *** *** *** Indianapolis, IN *** Revdex.com Case Number: *** Date of
Notice: July 31, Dear Sir or Madam: This letter is in response to the above-referenced complaint submitted to the Bureau by *** ***In most cases, an End of Life (EOL) modem indicates that the device's manufacturer has stopped providing support for the device. Such support usually includes firmware updates and bug fixesEventually these dated modems will cease to perform and will need to be upgradedA list of compatible modem is available online[1] On August 17, 2017, a Comcast Customer Security Assurance technician contacted MsBaber to advise her of the aforementioned information and address any other concernsThe technician provided his direct contact information so that MsBaber can contact him with any further questions or concernsI trust this letter provides your office with the information required in this matterSincerely,Customer Security Assurance###-###-#### [1] http://mydeviceinfo.comcast.net/

March 3,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: February
22,
*** *** *** *** ** *** ***
Miami, FL ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding a billing issue
On March 3, 2017, I spoke with *** *** and a credit was applied to the account on March 1, to honor the day money back guaranteeI confirmed that the account was disconnected on January 16, within days of activation
The credit will appear on the final billing statement, which will be issued on March 16, I apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Diane D
Executive Customer Relations

December 27,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: *** Date of Notice: December 17,
*** ***
*** *** *** ***, Apartment *** Staunton, VA ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** ***, an authorized user, regarding a billing issue
On December 19, 2017, I spoke with *** *** and a credit was applied to the account on December 19, for a credit that was promised by a previous agent that was not applied in fullThe credit will appear on the next billing statement, which will be issued on January 14, I apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Evan J***
Executive Customer Relations

From: *** ***Date: Fri, Jul 8, at 9:PMSubject: Complaint ID #***To: [email protected] whom it may concern:Comcast corpmade amends with me in terms billing as well as giving me pro-rated credit and a refundI am satisfied with the resolution
Please close my complaint and mark as resolvedThank you. Sincerely,*** ***

January 12,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: December 29,
*** ***
*** ** *** Boulevard, *** *
Las Cruces, NM
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding a billing explanation request
On January 5, 2017, I spoke with Ms*** and provided a detailed explanation of the overall bill which included monthly charges and the outstanding balanceI confirmed that the billing was accurate and the correct amount due was reflected on her August 7, billing statement and that the September 7, statement correctly reflected Ms***’s partial payment and the correct outstanding balance based on the partial payment
I further explained that Ms***’s account balance in our internal ledger can change every day depending on credits and charges to your account that we update in between billing cycle dates and which are reflected in the next billing statementMs***’s billing cycle runs from the 7th of each month to the 6th of the next monthThis took place during Ms***’s August 7th and September 6th billing cycle in which a ledger update posted on August 12, It would be applied to the next billing statement due on September 7, On August 19, 2016, when Ms*** made a payment a representative can see balances that are different because of these mid billing cycle adjustmentsAs such, we defer to the actually billing statements for the final billing statements based on all the adjustments that occur during the entire billing cycle and were reflected in the September 7, billing statement
On January 5, and January 6, 2017, I spoke with Ms***, and as a courtesy, I offered to credit the account for the disputed amountMs*** requested that her son *** ***, an authorized user on the account, handle the disputeI communicated with Mr***, via e-mail, on January 6, and applied a credit reflected on the January 7, billing statementI apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Extension ***
Regards,
Rudy A
Executive Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

January 12,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: December 28,
*** ***
*** *** Road
Pittsburgh, PA
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding a refund request
On January 6, 2017, I spoke with Mr*** and confirmed the disputed payment reversal was processed on January 10,
I advised Mr*** it will take to business days for the reversed payment to be reflected in his bank accountI apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Bryan S***
Executive Customer Relations

February 3,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: January 25,
*** *** ** ***
*** *** *** *** *** *** Sugar Land, TX ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** *** regarding early termination fees
On February 2, 2017, I spoke with *** *** and our records reflect the agreement was not accepted and the account is not under contractA credit was applied to the account for the early termination fees on February 3, 2017, however, due to the account being disconnected and no balance due on the account no additional statements will be generatedThe credit will result in a credit balance to which *** *** will be due a refund*** *** was made aware that the refund process will take three to four weeks to receive the refund checkI apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Extension***
Regards,
Liz V
Comcast | Executive Customer Relations

January 2,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: December 28,
*** ***
*** *** *** ***, Apartment ***
Chevy Chase, MD ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint submitted by *** *** regarding XFINITY service
On January 2, 2018, a member of the Executive Customer Relation team followed up with *** ***, authorized user via email and provided a detailed billing explanation of the overall billing and of the yearly price increase*** *** is subscribed to a month Digital Preferred and Performance Pro Internet Double Play effective December 13, through December 13, 2019, and a month promotion for the Digital video recorder converter effective January 2, through January 1, The promotional pricing does not include equipment, taxes and additional feesAt the conclusion of the promotion, standard retail rates will applyI apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Sherry T
Executive Customer Relations

December 26, 2017Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: *** Date of Notice: December 14, 2017*** ***
*** *** ***, Apartment *** Dover, DE ***Dear Sir/Madam:This letter is in response to the above-referenced complaint filed by *** *** regarding a billing issue. I made several attempts to contact *** *** using all available contact methodsWhile my attempts were unsuccessful, our records indicate a credit was applied to the account on December 14, to honor the Xfinity Comcast CommitmentThe credit will appeared on the December 25, billing statementI apologized for any inconvenience and overall experience while attempting to resolve this matter.I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards,Sherry T. Executive Customer Relations

----- Forwarded message ----------From: Revdex.com of Metro Washington DCDate: Wed, Apr 26, at 8:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: *** *** Sincerely,Revdex.com Customer Service Team---------- Forwarded message ----------From: *** *** Date: Tue, Apr 25, at 6:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: Revdex.com couldn't get to your e-mailthey took the $off my billso everything is o k.*** ***

August 18,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice:
08/02/
*** * ***
** *** ***
Reading, MA ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** *** regarding property damage
On August 3, I spoke with the account holder and confirmed that the damages were already repaired by a third party vendorA credit was applied to the account on August 5, and August 8, for out of pocket costs that were paid to repair the damageBoth credits will appear on the next billing statement that will be issued on August 28, I apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### or ***@cable.comcast.com
Regards,
Charlene C
Executive Customer Relations

Revdex.com:The account number is *** and the service address is *** ** *** ***., Miami, Fl The account is under *** *** ***'s nameI've attached the last bill for your reference. Please let me know if you need anything else
*** ** *** ***