Law Offices of Anton, Gordon & Monje

October 25,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: October 17,
*** ***
*** *** *** ***
Ann Arbor, MI ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding a billing issue
On October 20, 2016, I spoke with *** *** and a credit was applied to the account on October 20, for service related issuesThe credit will appear on the next billing statement that will be issued on October 24, An apology was provided any inconvenience or frustration experienced while attempting to resolve this concern
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### EXT: ***
Regards,
Bethany A
Executive Customer Care Specialist

From: *** ***Date: Fri, Jul 8, at 9:PMSubject: Complaint ID #***To: [email protected] whom it may concern:Comcast corpmade amends with me in terms billing as well as giving me pro-rated credit and a refundI am satisfied with the resolution
Please close my complaint and mark as resolvedThank you. Sincerely,*** ***

January 12,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: December 28,
*** ***
*** *** Road
Pittsburgh, PA
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding a refund request
On January 6, 2017, I spoke with Mr*** and confirmed the disputed payment reversal was processed on January 10,
I advised Mr*** it will take to business days for the reversed payment to be reflected in his bank accountI apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Bryan S***
Executive Customer Relations

January 12,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: December 29,
*** ***
*** ** *** Boulevard, *** *
Las Cruces, NM
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding a billing explanation request
On January 5, 2017, I spoke with Ms*** and provided a detailed explanation of the overall bill which included monthly charges and the outstanding balanceI confirmed that the billing was accurate and the correct amount due was reflected on her August 7, billing statement and that the September 7, statement correctly reflected Ms***’s partial payment and the correct outstanding balance based on the partial payment
I further explained that Ms***’s account balance in our internal ledger can change every day depending on credits and charges to your account that we update in between billing cycle dates and which are reflected in the next billing statementMs***’s billing cycle runs from the 7th of each month to the 6th of the next monthThis took place during Ms***’s August 7th and September 6th billing cycle in which a ledger update posted on August 12, It would be applied to the next billing statement due on September 7, On August 19, 2016, when Ms*** made a payment a representative can see balances that are different because of these mid billing cycle adjustmentsAs such, we defer to the actually billing statements for the final billing statements based on all the adjustments that occur during the entire billing cycle and were reflected in the September 7, billing statement
On January 5, and January 6, 2017, I spoke with Ms***, and as a courtesy, I offered to credit the account for the disputed amountMs*** requested that her son *** ***, an authorized user on the account, handle the disputeI communicated with Mr***, via e-mail, on January 6, and applied a credit reflected on the January 7, billing statementI apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Extension ***
Regards,
Rudy A
Executive Customer Relations

July 11, 2016Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: *** Date of Notice: June 28, 2016*** ** *** *** *** *** ***Punta Gorda, FL *** Dear Sir/Madam:This letter is in response to
the above-referenced complaint filed by *** *** ** *** regarding a service disconnection request On June 29, 2016, I spoke with *** *** and scheduled a disconnection of service effective June 24, as requested I explained that the disconnection of service generated a prorated credit leaving the account with a final credit balance I explained that a refund check will be mailed within 4-weeks and I will follow up on August 03, to confirm receipt of refund I apologized for any inconvenience experienced attempting to resolve this matter I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####Regards,Richard CExecutive Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

August 3,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: July 27,
*** ** ***
*** *** ***
Canton, GA ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding an installation request
On August 3, 2016, I spoke with *** *** and explained our position as detailed in our response letter dated July 14, 2016, has not changedDue to the address in question being located too far from the nearest plant, the address is not serviceable at this timeTherefore, we will not be able to complete the installation for Comcast Business Class serviceI explained to *** *** although he signed paperwork to request our services, based on our terms and conditions, Comcast has until the day the services are being installed to void any service order agreementI apologize for any inconvenience experienced while attempting to resolve the matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me ###-###-####
Regards,
Jason M
Executive Customer Relations
###-###-####

October 13,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: *** Date of Notice: October 9,
*** *** *** *** *** La Plata, MD ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding a deposit
On October 11, 2017, I communicated with *** *** via email and confirmed the services were cancelled effective September 16, I advised that the refund request was processed on October 10, and that the deposit would be refunded back to the credit card on file*** *** confirmed the refund had been received on October 11,
In addition, *** ***’s address has been added to the Do Not Mail list effective October 11, Please be advised that it is possible to still receive promotional mail within the next - daysAfter that, we will not send promotional mail to with special offers or information about new productsI apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Sherry T
Executive Customer Relation

May 16,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: May 12,
*** *** *** *** *** Santa Maria, CA ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** *** regarding service issues
On May 15, 2017, I corresponded with *** *** via email and confirmed the service issues were resolved by installing a hot drop and adding a splitter on the tap on May 14, 2017, and confirming speeds with a test modemAdditionally, our investigation verified the slow internet speed issue appears to be a result of *** ***’ personal modemThe slow internet speed issue was not present when using the Comcast rental modem installed for testing, and the speed issue returned when *** ***’ personal modem was reconnectedI apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Ext***
Regards,
Melissa P
Comcast | Executive Customer Relations

August 18, 2017Revdex.com John FKennedy Blvd., Suite Philadelphia PA Complaint Department Re: *** *** *** *** *** Indianapolis, IN *** Revdex.com Case Number: *** Date of
Notice: July 31, Dear Sir or Madam: This letter is in response to the above-referenced complaint submitted to the Bureau by *** ***In most cases, an End of Life (EOL) modem indicates that the device's manufacturer has stopped providing support for the device. Such support usually includes firmware updates and bug fixesEventually these dated modems will cease to perform and will need to be upgradedA list of compatible modem is available online[1] On August 17, 2017, a Comcast Customer Security Assurance technician contacted MsBaber to advise her of the aforementioned information and address any other concernsThe technician provided his direct contact information so that MsBaber can contact him with any further questions or concernsI trust this letter provides your office with the information required in this matterSincerely,Customer Security Assurance###-###-#### [1] http://mydeviceinfo.comcast.net/

March 3,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: February
22,
*** *** *** *** ** *** ***
Miami, FL ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding a billing issue
On March 3, 2017, I spoke with *** *** and a credit was applied to the account on March 1, to honor the day money back guaranteeI confirmed that the account was disconnected on January 16, within days of activation
The credit will appear on the final billing statement, which will be issued on March 16, I apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Diane D
Executive Customer Relations

December 27,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: *** Date of Notice: December 17,
*** ***
*** *** *** ***, Apartment *** Staunton, VA ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** ***, an authorized user, regarding a billing issue
On December 19, 2017, I spoke with *** *** and a credit was applied to the account on December 19, for a credit that was promised by a previous agent that was not applied in fullThe credit will appear on the next billing statement, which will be issued on January 14, I apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Evan J***
Executive Customer Relations

We have accepted this. However, we have not received a bill as indicated by Comcast. It is important that we receive this bill in order to make payment. I suggest that the bill be resent certified (with signature) to ensure that we get it. Upon this action, payment will be made in the amount settled upon.*** ***/*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I am not happy about the fact that I spent hours of my time trying to solve a problem that was created by a Comcast employee that straight up lied, but in the end my service is back to acceptable
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because it is not an accurate representation of the phone conversation, nor of the issue. Prior to February I was never advised that this was a "promotional rate" I am not a new customer. Nor was I advised prior to October that this rate would change without notice. I attempted to contact Comcast 11x after I received the new billing in October, with no resolution. No one was able to explain the rate increase (which again increased in December) all promising to get back to me. Dominique from Comcast called on February 28th and stated that my bill was my communication. I explained that the bill was in error and this one way communication left no way to inquire as to why it went up. Due to changes I've now made, the bill has been reduced (dropped some services) however it is still not at the rate is was previously. Additionally Comcast is still billing me for the outrageous amounts charged between October and February (I have paid the amounts I previously was charged for those months, however the difference in what I should have been billed and what I was billed is substantial). This has not been resolved.
Regards,
*** ***

Tell us why here
June 29,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: June 24,
Re: *** ***
*** *** ***
Philadelphia, PA ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding service issues
On June 24, 2016, I spoke with *** *** and confirmed a service appointment for June 26, As of June 29, I have not been able to make contact with *** *** to confirm if services are working properlyHowever, company records indicate on June 26, a technician identified an issue with a splitter which was replacedIn order to confirm if the issue is resolved we would need to speak with *** ***
Credits were applied to the account on June 24, and June 29, and will appear on the next billing statement issued on July 18,
I apologize for any inconvenience experienced while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
James S*** Regulatory Executive Relations

February 14,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: February 8,
*** ***
** *** *** *** Lake Wales, FL ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding an installation request
On February 13, 2017, I spoke with *** ***, an authorized user on *** ***’s account, and confirmed the installation of new services was completed on February 11, I confirmed with *** *** that bankruptcy information is not reflected on the accountI apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Samuel D
Executive Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I am not satisfied with the resolution, I was not offered additional compensation for the fact that Comcast improperly accessed my credit report without permissionComcast took over a month to report to *** that this inquiry had been done in error and never seemed to take this issue seriously at any point in the processYou may close my complaint as I do not expect any further resolution from Comcast but I want it noted that I am not satisfied with the result.
Regards,
*** ***

Revdex.com:The account number is *** and the service address is *** ** *** ***., Miami, Fl The account is under *** *** ***'s nameI've attached the last bill for your reference. Please let me know if you need anything else
*** ** *** ***