Law Offices of Anton, Gordon & Monje

April 11,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: March 24,
Re: *** ** ***
*** *** *** * *** * *
Lehigh Acres, FL ***
Dear Sir or
Madam,
This letter is in response to the complaint filed by *** *** ***, received in our office March 24, regarding service related issues
A member of our technical support team spoke with *** *** *** on March 24, and confirmed the service related issues were resolved on March 24, by correcting the system issue and ensuring the voicemail feature was working properly
A credit was applied to the account on April 5, for the voicemail service related concernThe credit will appear on the next billing statement, which will be issued on April 14, I apologize for any inconvenience experienced in attempting to have this matter addressed
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
John C*** Executive Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I am not satisfied with the resolution, I was not offered additional compensation for the fact that Comcast improperly accessed my credit report without permissionComcast took over a month to report to *** that this inquiry had been done in error and never seemed to take this issue seriously at any point in the processYou may close my complaint as I do not expect any further resolution from Comcast but I want it noted that I am not satisfied with the result.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I am not happy about the fact that I spent hours of my time trying to solve a problem that was created by a Comcast employee that straight up lied, but in the end my service is back to acceptable
Regards,
*** ***

May 17,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: May 16,
Re: *** ***
***
*** ***
San Mateo, CA ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office May 16, regarding service related issues
I spoke with *** *** on May 17, and confirmed the service related issues were resolved on May 17, by the technician, who replaced a cable line, connectors, and reset *** ***’s modemWe apologize to *** *** for any frustrations or inconvenience he may have experienced while attempting to resolve his concerns
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Ext***
Regards,
Briauna M
Executive Customer Relations Specialist

April 14,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: April 5,
Re: *** ***
*** *** *** ***
Jacksonville, FL ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office April 5, regarding a disconnection request
I attempted to contact *** *** several times to discuss her concernsUnfortunately, my attempts were unsuccessfulHowever, our records indicate that *** ***’ phone number was successfully ported out on March 2, and *** ***’ services were disconnected on March 28,
A credit was applied on April 8, in honor of *** ***’ requested disconnection date of March 2, 2016, and the credit will be reflected in the statement dated April 28, Contact with *** *** is necessary in order to address any additional concerns
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Candace H
Executive Customer Relations

April 20,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: April 9,
*** *** *** *** *** Santa Cruz, CA ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding service issues
On April 17, 2017, I spoke with *** *** and confirmed the service issues were resolved by relocating the modem to a central location in her homeAt this time, *** *** is deciding if she will keep her modem in this location by having an electrician come out to complete the internal rewireI apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Extension ***
Regards,
Marc D
Comcast | Executive Customer Relations

August 22,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: August 6,
***
***
*** *** *** ***
Galesburg, Michigan ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding a billing explanation request
On August 8, 2016, I spoke with *** *** and provided a detailed explanation of their billing statementsOur records indicate on April 19, 2016, that *** ***’s account was repackaged into a promotional offer with a 24-month agreementOn June 13, 2016, the account was disconnected and assessed an early termination fee on June 14,
As a courtesy, a credit was applied to the account on August 18, 2016. *** *** will receive a refund in the form of a check by September 20, I corresponded via electronic mail with *** *** on August 18, 2016, to advise him of the above informationAn apology was provided for any inconvenience experienced while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Extension ***
Regards,
Bethany A
Executive Customer Care Specialist

October 28,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: October 20,
Re: *** ***
*** ***
***
Brighton, Michigan ***
Dear Sir/Madam:
This letter is in response to the complaint filed by *** ***, received in our office October 20, regarding a billing concern
A Comcast representative spoke with ***, authorized account user on October 21, and discussed her concernsA detailed explanation of the charges reflected on her previous billing statements was provided
In an effort to reach a satisfactory resolution, ***’ Comcast account was placed into a new offer for a free Digital Video Recorder (DVR) converter box for months, which resolved her package pricing concernThe promotional offer is effective October 21, and will expire November 19, *** is aware the package change will reflect on the next billing statement dated November 7, An apology was provided to *** for any inconvenience she experienced while attempting to further discuss this matter
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact Bethany at ###-###-####
Regards,
Brad L*** Executive Customer Care Specialist

Tell us why here
June 29,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: June 24,
Re: *** ***
*** *** ***
Philadelphia, PA ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding service issues
On June 24, 2016, I spoke with *** *** and confirmed a service appointment for June 26, As of June 29, I have not been able to make contact with *** *** to confirm if services are working properlyHowever, company records indicate on June 26, a technician identified an issue with a splitter which was replacedIn order to confirm if the issue is resolved we would need to speak with *** ***
Credits were applied to the account on June 24, and June 29, and will appear on the next billing statement issued on July 18,
I apologize for any inconvenience experienced while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
James S*** Regulatory Executive Relations

June 17, 2016Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: *** Date of Notice: May 2, *** *** *** *** *** Jonesboro, GA ***Dear Sir or Madam:This letter is in response to the complaint filed by *** ***, which was received by our office May 2, regarding a billing issue. On June 14, 2016, I spoke with ***, who an authorized user on the account, and a credit was applied to the account on June 14, for previous service lossThe credit will appear on the next billing statement that will be issued on June 17, Ms*** confirmed all service issues were resolved on May 9, by replacing a defective drop. I apologized for any inconveniences and frustration *** may have experienced while addressing this issue.I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####.Regards,Yolanda C.Executive Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because it is not an accurate representation of the phone conversation, nor of the issue. Prior to February I was never advised that this was a "promotional rate" I am not a new customer. Nor was I advised prior to October that this rate would change without notice. I attempted to contact Comcast 11x after I received the new billing in October, with no resolution. No one was able to explain the rate increase (which again increased in December) all promising to get back to me. Dominique from Comcast called on February 28th and stated that my bill was my communication. I explained that the bill was in error and this one way communication left no way to inquire as to why it went up. Due to changes I've now made, the bill has been reduced (dropped some services) however it is still not at the rate is was previously. Additionally Comcast is still billing me for the outrageous amounts charged between October and February (I have paid the amounts I previously was charged for those months, however the difference in what I should have been billed and what I was billed is substantial). This has not been resolved.
Regards,
*** ***

February 14,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: February 8,
*** ***
** *** *** *** Lake Wales, FL ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding an installation request
On February 13, 2017, I spoke with *** ***, an authorized user on *** ***’s account, and confirmed the installation of new services was completed on February 11, I confirmed with *** *** that bankruptcy information is not reflected on the accountI apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Samuel D
Executive Customer Relations

January 24,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: January 6,
*** ***
*** *** *** *** South San Francisco, CA ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding service issues
On January 12, 2018, I spoke with *** *** to which he requested details of the account service historyI provided an email on January 12, containing the address service history and account verificationHowever, my additional attempts to contact *** *** to discuss all concerns were unsuccessfulTo date, we have not received a call back or email response from *** ***In order to resolve this matter, contact with *** *** is necessaryI apologize for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Georgina V*** Executive Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

From: Revdex.com of Metro Washington DCDate: Thu, Jan 12, at 8:AMSubject: Fwd: Message to *** *** or Operations Team other staff about Complaint ID: ***To: *** *** ---------- Forwarded message ----------From: *** *** Date: Wed, Jan 11, at 4:PMSubject: Message to *** *** or Operations Team other staff about Complaint ID: ***To: "***" Dear ***,I received your message and previous message about the above mentioned complaint.I read through the Comcast messageAlthough Comcast finally resolved my complaint but their descriptions on the resolve procedure on this complaint is not correct.I responded to their message and provided Comcast my further evidences supporting my complaint, then Comcast resolved this complaint.Thank you for your time and message.*** ***

March 1,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: February 21,
Re: *** ***
***
*** *** ***
Plainfield, IL ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office February 21, in regard to a billing explanation request
A Comcast representative emailed *** *** on February 26, and provided a detailed explanation of the overall bill to include the monthly due dateAlso explained that we can only process due date changes for video subscribers*** *** due dates are currently the thirtieth of each monthA credit was applied to the account on February 26, to cover a month of service and late feesThe credits will appear on the next billing statement, which will generate on March 2, We apologized for any inconvenience and frustration experienced while attempting to resolve this matter
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact my colleague, John, at ###-###-####
Regards,
Mario S
Executive Care Specialist

November 6,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: October 27,
Re: *** ***
*** *** ***
Richton Park, Illinois ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office October 27, in regard to a billing dispute
Upon receipt of this complaint, a Comcast representative contacted *** *** on October 31, to discuss the above referenced concernsOur records confirm on December 14, the triple play bundle was disconnected and the XFINITY Home (XH) security service was added at retail rateThe January 7, statement included the retail rate of the XH security service, the prorated credit for the disconnected triple play and unpaid balance from previous billing statement on December 7, The February 7, and March 7, statement only received partial payments
The account was soft disconnected from the office on March 11, due the unpaid balanceThe account was completely disconnected from the office on April 10, with a bill end date of March 11, An early termination fee for the XH security service generated on April 10, The account was charged off to collections on May 26, for the unpaid balance and the early termination feeAs a courtesy, a partial credit for the early termination fee was applied to the account on October 31, The collection agency was notified of the updated unpaid balance on November 2, *** *** is aware the account will remain in collections until the balance is paid
We apologized for any inconvenience and frustration experienced while working to get this matter resolved
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact Cheri Fat ###-###-#### Ext***
Regards,
Mario S
Executive Care Specialist

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because it contains inaccurate informationAfter speaking with leadership at Comcast, it appears that the change to my initial plan was made without my consent in the *** store on Ponce de Leon Ave in Atlanta, GAThis directly contradicts the following statement:"When *** *** picked up the equipment at the local office on June 28, 2017, the account was changed to a 12-month contractual agreement for the Internet Plus Double Play, which included Limited Basic Video service, ***, and Performance Internet service, effective from June 28, to June 28, However, the order was cancelled on June 28, That same day, he enrolled in a 12-month contractual agreement for the Internet Plus Double Play, which included Limited Basic Video service, ***, and Performance Internet service, effective from June 28, to June 28, The promotional rate does not include additional equipment or service charges or applicable taxes and fees, and standard retail rates will apply at the conclusion of the promotional period."Although this issue was resolved after a number of phone calls, I reject that this was because I cancelled an order for a higher tier of service to accept a lower tier at the same price pointThis logic is a large reason a complaint was madeI do not accept this response for this reason aloneIndividual agents should be empowered to make these logical decisions instead of forcing end users to escalate issues to this point
Regards,
*** ***

November 10, 2017Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA 19103Re: Case Number: *** Date of Notice: October 22, *** *** *** *** *** *** Tomball, TX ***Dear Sir/Madam:This letter is in response to the
above-referenced complaint filed by *** *** an authorized user on *** ***’s account, regarding service issues.On November 4, 2017, a service call was scheduled during which time the technician diagnosed and corrected the service issue by replacing a splitter, the grounding block and the modemUnfortunately, my attempts to contact *** *** to verify all issues are resolved have been unsuccessfulI apologized for any inconvenience and overall experience while attempting to resolve this matter.I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Extension ***.Regards,Toby O.Executive Customer Relations