Law Offices of Anton, Gordon & Monje

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

May 17,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: May 16,
Re: *** ***
***
*** ***
San Mateo, CA ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office May 16, regarding service related issues
I spoke with *** *** on May 17, and confirmed the service related issues were resolved on May 17, by the technician, who replaced a cable line, connectors, and reset *** ***’s modemWe apologize to *** *** for any frustrations or inconvenience he may have experienced while attempting to resolve his concerns
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Ext***
Regards,
Briauna M
Executive Customer Relations Specialist

----- Forwarded message ----------From: Revdex.com of Metro Washington DCDate: Wed, Apr 26, at 8:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: *** *** Sincerely,Revdex.com Customer Service Team---------- Forwarded message ----------From: *** *** Date: Tue, Apr 25, at 6:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: Revdex.com couldn't get to your e-mailthey took the $off my billso everything is o k.*** ***

August 22,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: August 6,
***
***
*** *** *** ***
Galesburg, Michigan ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding a billing explanation request
On August 8, 2016, I spoke with *** *** and provided a detailed explanation of their billing statementsOur records indicate on April 19, 2016, that *** ***’s account was repackaged into a promotional offer with a 24-month agreementOn June 13, 2016, the account was disconnected and assessed an early termination fee on June 14,
As a courtesy, a credit was applied to the account on August 18, 2016. *** *** will receive a refund in the form of a check by September 20, I corresponded via electronic mail with *** *** on August 18, 2016, to advise him of the above informationAn apology was provided for any inconvenience experienced while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Extension ***
Regards,
Bethany A
Executive Customer Care Specialist

April 14,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: April 5,
Re: *** ***
*** *** *** ***
Jacksonville, FL ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office April 5, regarding a disconnection request
I attempted to contact *** *** several times to discuss her concernsUnfortunately, my attempts were unsuccessfulHowever, our records indicate that *** ***’ phone number was successfully ported out on March 2, and *** ***’ services were disconnected on March 28,
A credit was applied on April 8, in honor of *** ***’ requested disconnection date of March 2, 2016, and the credit will be reflected in the statement dated April 28, Contact with *** *** is necessary in order to address any additional concerns
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Candace H
Executive Customer Relations

June 17, 2016Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: *** Date of Notice: May 2, *** *** *** *** *** Jonesboro, GA ***Dear Sir or Madam:This letter is in response to the complaint filed by *** ***, which was received by our office May 2, regarding a billing issue. On June 14, 2016, I spoke with ***, who an authorized user on the account, and a credit was applied to the account on June 14, for previous service lossThe credit will appear on the next billing statement that will be issued on June 17, Ms*** confirmed all service issues were resolved on May 9, by replacing a defective drop. I apologized for any inconveniences and frustration *** may have experienced while addressing this issue.I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####.Regards,Yolanda C.Executive Customer Relations

December 26, 2017Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: *** Date of Notice: December 14, 2017*** ***
*** *** ***, Apartment *** Dover, DE ***Dear Sir/Madam:This letter is in response to the above-referenced complaint filed by *** *** regarding a billing issue. I made several attempts to contact *** *** using all available contact methodsWhile my attempts were unsuccessful, our records indicate a credit was applied to the account on December 14, to honor the Xfinity Comcast CommitmentThe credit will appeared on the December 25, billing statementI apologized for any inconvenience and overall experience while attempting to resolve this matter.I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards,Sherry T. Executive Customer Relations

January 24,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: January 6,
*** ***
*** *** *** *** South San Francisco, CA ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding service issues
On January 12, 2018, I spoke with *** *** to which he requested details of the account service historyI provided an email on January 12, containing the address service history and account verificationHowever, my additional attempts to contact *** *** to discuss all concerns were unsuccessfulTo date, we have not received a call back or email response from *** ***In order to resolve this matter, contact with *** *** is necessaryI apologize for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Georgina V*** Executive Customer Relations

August 18,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice:
08/02/
*** * ***
** *** ***
Reading, MA ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** *** regarding property damage
On August 3, I spoke with the account holder and confirmed that the damages were already repaired by a third party vendorA credit was applied to the account on August 5, and August 8, for out of pocket costs that were paid to repair the damageBoth credits will appear on the next billing statement that will be issued on August 28, I apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### or ***@cable.comcast.com
Regards,
Charlene C
Executive Customer Relations

January 2,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: December 28,
*** ***
*** *** *** ***, Apartment ***
Chevy Chase, MD ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint submitted by *** *** regarding XFINITY service
On January 2, 2018, a member of the Executive Customer Relation team followed up with *** ***, authorized user via email and provided a detailed billing explanation of the overall billing and of the yearly price increase*** *** is subscribed to a month Digital Preferred and Performance Pro Internet Double Play effective December 13, through December 13, 2019, and a month promotion for the Digital video recorder converter effective January 2, through January 1, The promotional pricing does not include equipment, taxes and additional feesAt the conclusion of the promotion, standard retail rates will applyI apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Sherry T
Executive Customer Relations

October 28,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: October 20,
Re: *** ***
*** ***
***
Brighton, Michigan ***
Dear Sir/Madam:
This letter is in response to the complaint filed by *** ***, received in our office October 20, regarding a billing concern
A Comcast representative spoke with ***, authorized account user on October 21, and discussed her concernsA detailed explanation of the charges reflected on her previous billing statements was provided
In an effort to reach a satisfactory resolution, ***’ Comcast account was placed into a new offer for a free Digital Video Recorder (DVR) converter box for months, which resolved her package pricing concernThe promotional offer is effective October 21, and will expire November 19, *** is aware the package change will reflect on the next billing statement dated November 7, An apology was provided to *** for any inconvenience she experienced while attempting to further discuss this matter
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact Bethany at ###-###-####
Regards,
Brad L*** Executive Customer Care Specialist

April 20,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: April 9,
*** *** *** *** *** Santa Cruz, CA ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding service issues
On April 17, 2017, I spoke with *** *** and confirmed the service issues were resolved by relocating the modem to a central location in her homeAt this time, *** *** is deciding if she will keep her modem in this location by having an electrician come out to complete the internal rewireI apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Extension ***
Regards,
Marc D
Comcast | Executive Customer Relations

April 11,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: March 24,
Re: *** ** ***
*** *** *** * *** * *
Lehigh Acres, FL ***
Dear Sir or
Madam,
This letter is in response to the complaint filed by *** *** ***, received in our office March 24, regarding service related issues
A member of our technical support team spoke with *** *** *** on March 24, and confirmed the service related issues were resolved on March 24, by correcting the system issue and ensuring the voicemail feature was working properly
A credit was applied to the account on April 5, for the voicemail service related concernThe credit will appear on the next billing statement, which will be issued on April 14, I apologize for any inconvenience experienced in attempting to have this matter addressed
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
John C*** Executive Customer Relations

February 3,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: January 25,
*** *** ** ***
*** *** *** *** *** *** Sugar Land, TX ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** *** regarding early termination fees
On February 2, 2017, I spoke with *** *** and our records reflect the agreement was not accepted and the account is not under contractA credit was applied to the account for the early termination fees on February 3, 2017, however, due to the account being disconnected and no balance due on the account no additional statements will be generatedThe credit will result in a credit balance to which *** *** will be due a refund*** *** was made aware that the refund process will take three to four weeks to receive the refund checkI apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Extension***
Regards,
Liz V
Comcast | Executive Customer Relations

November 10, 2017Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA 19103Re: Case Number: *** Date of Notice: October 22, *** *** *** *** *** *** Tomball, TX ***Dear Sir/Madam:This letter is in response to the
above-referenced complaint filed by *** *** an authorized user on *** ***’s account, regarding service issues.On November 4, 2017, a service call was scheduled during which time the technician diagnosed and corrected the service issue by replacing a splitter, the grounding block and the modemUnfortunately, my attempts to contact *** *** to verify all issues are resolved have been unsuccessfulI apologized for any inconvenience and overall experience while attempting to resolve this matter.I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Extension ***.Regards,Toby O.Executive Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that while this resolution is satisfactory to me there are a few statements that I would like to make in response The inability of front line customer service representatives to answer the questions I had in relation to my agreement as well as the inability of back end billing staff to process my requests to review and provide information on the charges that I was disputing resulted in months of frustration that led to filing this and other complaints John Sfrom the local executive team was apologetic and helpful, but of the or so various folks I spoke with at Comcast in order to resolve this issue before filing any formal complaints, he was the only single person who was able to make decisions and take action Getting to the point where I could speak with John S (filing a complaint via Tom K's office) was never presented as an option despite many requests for where and how I could submit concerns to higher level representatives Eventually, my calls were only routed to the payments department who could accept payment but nothing more. It would have been my preference to not take the route of filing a complaint, but felt there were no other options In the end I am satisfied with the resolution but do feel Comcast has extensive work to do on its customer relations efforts Customers without the necessary time or capacity to spend calling/writing Comcast to have their issues resolved would be stuck dealing with a confusing billing process and maybe making unfair payments just to get the issue resolved.Regards, *** ***

February 25,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: February 21,
Re: *** ***
*** *** *** ***
Saint Charles, IL ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office February 21, regarding a billing issue
On February 24, 2016, A Comcast representative spoke with *** *** and confirmed the modem rental charge was removed from the account on October 2, A credit was applied to the account on February 24, for the equipment billing errorThe credit will appear on the next billing statement, which will generate on March 20, An apology was extended to *** *** for any inconvenience and frustration he may have experienced while attempting to resolve this matter
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact my colleague, John, at ###-###-####
Regards,
Mario S
Executive Care Specialist

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because it contains inaccurate informationAfter speaking with leadership at Comcast, it appears that the change to my initial plan was made without my consent in the *** store on Ponce de Leon Ave in Atlanta, GAThis directly contradicts the following statement:"When *** *** picked up the equipment at the local office on June 28, 2017, the account was changed to a 12-month contractual agreement for the Internet Plus Double Play, which included Limited Basic Video service, ***, and Performance Internet service, effective from June 28, to June 28, However, the order was cancelled on June 28, That same day, he enrolled in a 12-month contractual agreement for the Internet Plus Double Play, which included Limited Basic Video service, ***, and Performance Internet service, effective from June 28, to June 28, The promotional rate does not include additional equipment or service charges or applicable taxes and fees, and standard retail rates will apply at the conclusion of the promotional period."Although this issue was resolved after a number of phone calls, I reject that this was because I cancelled an order for a higher tier of service to accept a lower tier at the same price pointThis logic is a large reason a complaint was madeI do not accept this response for this reason aloneIndividual agents should be empowered to make these logical decisions instead of forcing end users to escalate issues to this point
Regards,
*** ***

December 27,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: December 14,
*** ***
*** *** *** ***
Cedar Lake, IN ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding a billing issue
On December 20, 2017, I spoke with *** *** and explained our records indicate on November 7, 2017, an agent inadvertently quoted her the incorrect monthly rate for the XPreferred Plus Triple Play with equipment and taxes includedOn December 22, 2017, the XPreferred Plus Triple Play was removed from the account and backdated to December 6, The removal of the package generated a prorated credit to the account on December 22, and will reflect on the next billing statement dated January 1,
On December 20, 2017, *** *** was enrolled into a 24-month contractual promotion for the XPreferred Plus Triple Play, effective from December 22, through December 21, The promotion will transition to the non-contractual promotional rate effective December 22, through December 21, Additionally, a 24-month promotion for premium channel *** and the XDigital Video Recorder (DVR) was added to the account effective December 22, through December 21, The promotional rates do not include additional equipment or applicable taxes and fees, and standard retail rates will apply at the conclusion of the promotional period
On December 22, 2017, a credit was applied to the account to compensate for the difference of the quoted rate for monthsThe credit will reflect on the next billing statement dated January 1, I apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Extension ***
Regards,
John A.Executive Customer Relations