Law Offices of Anton, Gordon & Monje

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

May 16,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: May 4,
*** *** PO Box ***
Lancaster, PA ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding a billing issue
On May 5, 2017, I spoke with *** *** regarding the two payments made which were not posted to the Lancaster, Pennsylvania accountOn May 8, 2017, the first payment was located and applied to *** ***’s current accountThe second payment was confirmed as being posted to *** ***’s previous account in Atlanta, Georgia, which had an outstanding balanceThis second payment cleared the final balance on the previous account and the remaining credit was transferred to the current account on May 11, I advised that in order to avoid future payment errors, ensure payments mailed in include the remittance slip and account number in the memo section of the paymentAdditionally, automatic payments can be set up through our website
In addition, on May 4, two credits were applied to the account for two late feesThe credits appeared on the billing statement dated May 4, I confirmed that the account was suspended on May 4, due to the outstanding balanceServices were restored the same day and two reactivation fees were charged to the account on May 5, On May 16, 2017, a credit was applied to the account for the reactivation feesOn May 8, and May 11, 2017, credits were applied to the account for additional late feesA final credit was applied to the account on May 11, as a courtesyThe credits will appear on the next billing statement, which will be issued on June 4, I apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Justin M
Executive Customer Relations

June 27,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: June 21,
***
*** ***
*** *** *** Richmond, VA ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** *** regarding a billing explanation request
On June 23, 2017, I corresponded with *** *** via email and provided the explanation of the overall billCurrently *** *** has subscribed to a month transitional Internet Pro plus Cable and HBO offerThe promotion is valid from March 1, until February 28, On March 1, 2018, the promotion will increase to the year rates and remain effective until February 28, This promotional rate does not include equipment, taxes and feesAt the conclusion of the promotion, standard retail rates will apply
On June 21, 2017, a courtesy credit was applied for an installation charge that was applied on April 30, This charge caused the May 26, 2017, statement to reflect a higher amountOn June 24, a credit was applied for services issuesThe credits applied will reflect on the June 26, statement
After my initial contact with *** *** on June 23, 2017, I made several attempted to answer any additional questions or concernsUnfortunately, my attempts were unsuccessfulI apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Sherry T*** Executive Customer Relation

February 25,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: February 21,
Re: *** ***
*** *** *** ***
Saint Charles, IL ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office February 21, regarding a billing issue
On February 24, 2016, A Comcast representative spoke with *** *** and confirmed the modem rental charge was removed from the account on October 2, A credit was applied to the account on February 24, for the equipment billing errorThe credit will appear on the next billing statement, which will generate on March 20, An apology was extended to *** *** for any inconvenience and frustration he may have experienced while attempting to resolve this matter
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact my colleague, John, at ###-###-####
Regards,
Mario S
Executive Care Specialist

May 12,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: April 28,
Re: *** * ***
*** *** *** ***
Unit *
Chicago, IL ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** * ***, received in our office April 28, 2016, in regard to a promotional offer concern
Comcast records indicate on April 27, 2016, *** *** contacted our office regarding a promotional offer for our Performance Starter Internet service that she saw displayed her areaEven though *** *** did not contact the number on the advertisement to receive the offer, the representative did provide correct information regarding the offer informing her that it was not for her current service, Performance Internet
Contact was made with *** *** on April 28, to discuss her concern and apologize for any inconvenience or frustration experienced in attempting to have her concern addressedAs a courtesy, *** *** was offered a month promotion for the current level of service she subscribes to effective April 28, through April 27, When the promotion expires regular rates will apply
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Jeremy C*** Regulatory Compliance Specialist

December 27,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: December 14,
*** ***
*** *** *** ***
Cedar Lake, IN ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding a billing issue
On December 20, 2017, I spoke with *** *** and explained our records indicate on November 7, 2017, an agent inadvertently quoted her the incorrect monthly rate for the XPreferred Plus Triple Play with equipment and taxes includedOn December 22, 2017, the XPreferred Plus Triple Play was removed from the account and backdated to December 6, The removal of the package generated a prorated credit to the account on December 22, and will reflect on the next billing statement dated January 1,
On December 20, 2017, *** *** was enrolled into a 24-month contractual promotion for the XPreferred Plus Triple Play, effective from December 22, through December 21, The promotion will transition to the non-contractual promotional rate effective December 22, through December 21, Additionally, a 24-month promotion for premium channel *** and the XDigital Video Recorder (DVR) was added to the account effective December 22, through December 21, The promotional rates do not include additional equipment or applicable taxes and fees, and standard retail rates will apply at the conclusion of the promotional period
On December 22, 2017, a credit was applied to the account to compensate for the difference of the quoted rate for monthsThe credit will reflect on the next billing statement dated January 1, I apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Extension ***
Regards,
John A.Executive Customer Relations

October 24, 2016Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: *** Date of Notice: October 6, 2016*** *** *** ** ***
Chicago, IL ***Dear Sir/Madam:This letter is in response to the above-referenced complaint filed by *** *** *** regarding a payment dispute On September 6, 2016, I spoke with *** *** and confirmed on September 2, 2016, *** *** set up a postdated credit card payment to debit on September 16, Due to an error the payment inadvertently posted to the incorrect account on September 16, On September 3, 2016, *** *** set up another postdated credit card payment to debit on September 17, The second payment debited on September 17, and posted to *** ***’s account. Our records indicate the second payment was reversed back to *** *** credit card on October 1, The first payment, made on September 16, 2016, was located and applied to *** *** account on October 5, A credit was applied to the account on October 6, to cover the processing fee and reflected on the October 13, statementI explained that due to *** *** payments not covering the full balance late fees generated on the accountNo further credits are deemed justifiedI apologized for any inconvenience and overall experience while attempting to resolve this matter. I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Extension *** Regards,Gregory M. Executive Care Specialist

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that while this resolution is satisfactory to me there are a few statements that I would like to make in response The inability of front line customer service representatives to answer the questions I had in relation to my agreement as well as the inability of back end billing staff to process my requests to review and provide information on the charges that I was disputing resulted in months of frustration that led to filing this and other complaints John Sfrom the local executive team was apologetic and helpful, but of the or so various folks I spoke with at Comcast in order to resolve this issue before filing any formal complaints, he was the only single person who was able to make decisions and take action Getting to the point where I could speak with John S (filing a complaint via Tom K's office) was never presented as an option despite many requests for where and how I could submit concerns to higher level representatives Eventually, my calls were only routed to the payments department who could accept payment but nothing more. It would have been my preference to not take the route of filing a complaint, but felt there were no other options In the end I am satisfied with the resolution but do feel Comcast has extensive work to do on its customer relations efforts Customers without the necessary time or capacity to spend calling/writing Comcast to have their issues resolved would be stuck dealing with a confusing billing process and maybe making unfair payments just to get the issue resolved.Regards, *** ***

December 9,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: December 2,
Re: *** ***
*** *** ***
*** ** East Rutherford, NJ ***
Dear Sir/Madam:
This letter is in response to the above-referenced inquiry submitted to your office by *** ***
On records indicate that *** ***’s services were disconnected on July 7, with a retroactive stop bill date of March 27, Unfortunately the request was not originally completed correctly due to a system error causing a balance to remain on the account
On December 8, 2016, I spoke with *** *** and a credit was applied to the account the same day waiving the remaining balance, leaving the account with a zero balanceThe credit bureau(s) has/have been notified as of December 9, and *** *** will receive a confirmation letter within business daysI apologized for any inconvenience experienced attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Sincerely,
Carl R*** Executive Customer Relations

February 27,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: *** Date of Notice: February 23,
Re: *** ***
*** * *** *** *** *** * *** Chicago, IL ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office February 23, regarding service related issues
A Comcast representative spoke with *** *** on February 26, and confirmed the service related issues were resolved on February 26, by reconnecting the servicesA credit was applied to the account on February 26, for the loss of serviceThe credit will appear on the next billing statement which will be issued on February 28, An apology was extended for any inconvenience and frustration he may have experienced while attempting to resolve this matter
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact my colleague, Shaunda, at ###-###-####
Regards,
Mario S
Executive Care Specialist

June 12,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: May 28,
*** ***
*** *** ** *** *** New Haven, CT ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint submitted by *** *** regarding her claim of unauthorized charges on her XFINITY account
We initiated an investigation into her claimOn June 3, 2017, I spoke with *** *** to discuss her concerns and review her account with herOur records indicate that on March 31, 2016, *** ***’s was enrolled in the Premier Double Play, which included Digital Premier with Performance Pro Internet effective from March 31, to March 30, The blast speed was added to the account at the same time and billed at an additional monthly charge
On March 3, 2017, the disputed blast speed was removedOn May 21, 2017, *** *** disconnected all servicesOn June 3, 2017, a credit was applied to her account to compensate for the prior blast speed chargesIn addition, the Early Termination Fees were reversed the same dayThese credits leave the disconnected account with a refund due to *** ***This refund was processed in the form of a check on June 5, *** *** can expect to receive the refund within to business daysI apologized for any inconvenience in getting this matter resolved
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Maria R*** WNE Executive Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution true While I did inform Shaunda at Comcast of an ongoing issue from last summer, she tells me she is currently working on it At this time, this response is satisfactory
Regards,
*** ***

January 8,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: December 21,
***
***
*** *** *** *** Rolling Prairie, IN ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding an issue with making a payment
On January 3, 2018, I spoke with *** *** and confirmed the service issues were resolved on December 30, 2017, when technical support transferred *** *** User ID (UID) from his previous account to his current accountI assisted *** *** with clearing the cache, cookies and history on his computer and *** *** verified that he was able to access his current account online and that it allowed him the option to make a payment
As a courtesy, a credit was applied to the account on January 3, to cover two late fees and three reactivation feesThe credits were reflected on the billing statement dated January 3, I apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Extension ***
Regards,
Tiffany H
Executive Customer Relations

January 6,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: December 28,
*** *
***
*** *** Avenue SW
Wyoming, MI
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding a downgrade request
On December 29, 2016, I corresponded with Ms*** via e-mail to address her concernsThe account was downgraded to the Blast Internet only service at the retail rate on January 2, In regards to the equipment concern, to reach a satisfactory resolution, the equipment was removed from the account on December 30, A credit was applied to the account on January 3, for the charges associated with the equipmentThe credit will be reflected on the billing statement dated January 17, I apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Ext
Regards,
Allianna M
Executive Customer Care Specialist

May 16, 2016Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: ***Date of Notice: May 2, 2016Re: *** *** *** *** *** Apt #***
San Leandro, CA ***Dear Sir or Madam,This letter is in response to the complaint filed by *** *** ***, received in our office May 2, referencing a credit report dispute I spoke with *** *** on May 10, and advised that the credit inquiry has been marked as, placed in error The credit bureaus have been notified as of May 4, and *** *** will receive a confirmation letter within business days Additionally, per *** ***’s request, I have removed his Social Security Number from the account in question I apologized for any inconvenience and frustration experienced in attempting to resolve this matter I trust that this letter provides your office with the information required in this matter Should you have any questions or need additional information, please contact me at ###-###-#### Ext*** Regards,Marc D. Comcast | Executive Customer Relations

September 22,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of
Notice: September 9,
*** ** ***
*** *** ***
New Hope, AL ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** ** ***s regarding a collection notice received
On September 15, 2016, I spoke with *** *** to advise there is no balance due on the account and the collection agency has been notified as of September 14, *** *** can expect to receive a confirmation letter from the collection agency within business daysI also advised *** *** that a refund check was processed on September 14, *** *** can expect to receive the refund within business daysI apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Tina J
Executive Customer Relations

April 15,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: April 11,
Re: *** ***
***
*** *** **
Vero Beach, FL ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office April 11, in regard to a billing explanation request
I spoke with *** *** on April 12, and provided a detailed explanation of the overall bill to include the payment history and balanceI explained that on February 04, 2016, a payment was processed and applied to the accountAn additional request was made to process a payment on February 07, 2016, as part of a payment arrangement to avoid service interruptionI explained that the payments can be viewed on the February 14, billing statement
On April 12, a courtesy credit was applied to the accountOn April 13, 2016, an additional credit was applied for the unreturned equipment chargesI advised *** *** that the account is disconnected and reflects a zero balance
I apologized for any inconvenience experienced attempting to resolve this matter
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Gwendolyn G
Executive Customer Relations

April 27,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: April 17,
Re: *** ***
*** ** *** *** ***
Stuart, FL ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office April 19, regarding a billing concern
I spoke with *** ***, authorized user, on April 20, and provided a detailed explanation regarding the Xupgrade feeIn assistance to lower *** ***’s monthly charges, a monthly discount was applied for months, effective April 20, and will end October 20, Also, as a one-time courtesy, a credit was applied on April 27, 2016, and the credit will be reflected in the statement dated May 14,
I apologized for any inconvenience that may have been experienced while attempting to have this matter addressed
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Joy R
Executive Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Thank you for your assistance in this most annoying problem and I hope it goes on record that Comcast/Xfinity has a very poor customer service department who will not correct a problem unless their hand is forced by an outside agent such as the Revdex.com.
Regards,
*** ***

August 15,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: August 3,
*** ***
*** *** *** Henrico, VA ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding email service
I made several attempts to contact *** *** to discuss the above-referenced concernsUnfortunately, my attempts were unsuccessfulHowever, we would need to speak with *** *** to address his email related issues
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Eugene B*** Executive Customer Relations