Law Offices of Anton, Gordon & Monje

January 6,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: December 28,
*** *
***
*** *** Avenue SW
Wyoming, MI
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding a downgrade request
On December 29, 2016, I corresponded with Ms*** via e-mail to address her concernsThe account was downgraded to the Blast Internet only service at the retail rate on January 2, In regards to the equipment concern, to reach a satisfactory resolution, the equipment was removed from the account on December 30, A credit was applied to the account on January 3, for the charges associated with the equipmentThe credit will be reflected on the billing statement dated January 17, I apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Ext
Regards,
Allianna M
Executive Customer Care Specialist

April 15,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: April 11,
Re: *** ***
***
*** *** **
Vero Beach, FL ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office April 11, in regard to a billing explanation request
I spoke with *** *** on April 12, and provided a detailed explanation of the overall bill to include the payment history and balanceI explained that on February 04, 2016, a payment was processed and applied to the accountAn additional request was made to process a payment on February 07, 2016, as part of a payment arrangement to avoid service interruptionI explained that the payments can be viewed on the February 14, billing statement
On April 12, a courtesy credit was applied to the accountOn April 13, 2016, an additional credit was applied for the unreturned equipment chargesI advised *** *** that the account is disconnected and reflects a zero balance
I apologized for any inconvenience experienced attempting to resolve this matter
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Gwendolyn G
Executive Customer Relations

May 26,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: May 19,
Re: *** * ***
*** *** *** *** **
San Francisco, CA ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** * ***, received in our office on May 19, regarding a service related issue
I spoke with *** *** on May 24, and confirmed the service related issues were resolved on May 22, by replacing the outside line at the locationA credit was applied to the account on May 24, for the service issues experiencedThe credit will appear on the next billing statement, which will be issued on June 3,
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-#### ex ***
Regards,
Barbara V
Executive Customer Relations

February 27,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: *** Date of Notice: February 23,
Re: *** ***
*** * *** *** *** *** * *** Chicago, IL ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office February 23, regarding service related issues
A Comcast representative spoke with *** *** on February 26, and confirmed the service related issues were resolved on February 26, by reconnecting the servicesA credit was applied to the account on February 26, for the loss of serviceThe credit will appear on the next billing statement which will be issued on February 28, An apology was extended for any inconvenience and frustration he may have experienced while attempting to resolve this matter
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact my colleague, Shaunda, at ###-###-####
Regards,
Mario S
Executive Care Specialist

November 18,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: *** Date of Notice: November 3,
Re: *** ***
*** *** **
Carlsbad, CA ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office November 3, 2015, regarding prerecorded calls to his mobile phone
Our research confirmed that one of Comcast’s authorized vendors attempted to contact *** *** following a disconnection of services in an attempt to recover what we believed to be unreturned equipmentThis was not a sales callWe acknowledge that the equipment was returned, and we have updated our recordsNo further calls will be placed to *** *** regarding the equipmentWe also explained to *** *** that he does not qualify for a refund as he has not been charged any fees for unreturned equipment
In addition, *** ***’s phone number, ###-###-####, was added to the Comcast Do Not Call List on November 14, and, while he may receive a sales call within thirty (30) days of this date, he will receive none after that from or on behalf of Comcast
Further, an apology was extended for any inconvenience this may have caused and the time taken to resolve this concern
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact Sarah Eat ###-###-#### Ext***
Regards,
Sara R
Executive Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

January 26,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: January 19,
Re: *** ***
*** *** ***
Los Altos, CA ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** *** *** received in our office January 19, regarding a service disconnection request
I spoke with *** *** on January 19, and confirmed that a disconnection of service has been completed, effective January 19,
Our records show that *** *** requested a disconnection of service on December 7, 2015, but due to an automated system error the disconnection order was cancelled instead of completed
I have issued a one-time credit to *** *** account to clear the remaining account balance per our Comcast Day Money Back GuaranteeThe credit was issued on January 19, and applied to the account balance as of January 20, I have advised *** *** that the account is closed and in good standing with no further payment due
I have apologized to *** *** for any frustration experienced when attempting to resolve this matter
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Ext***
Regards,
Nicholas B
Executive Customer Relations
Comcast | West Division

August 29,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of
Notice: August 14,
*** * ***
*** *** ***
Humble, TX ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** *** regarding an Early Termination Fee
On August 19, 2016, I spoke and advised we were able to waive the Early Termination FeeA credit was applied to the account on August 25, for the early termination fee and the credit will appear on the final billing statementI apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Ext ***
Regards,
Liz V
Comcast | Executive Customer Relations
###-###-#### Ext***

December 22,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: December 16,
Re: *** ***
*** *** ***, Unit ***
Silver Spring, MD ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office December 16, regarding an early termination fee
On December 16, I spoke with *** *** and advised we were able to waive the early termination feeA credit was applied to the account on December 16, for the early termination feeSince the account is disconnected, this credit will not appear on a billing statement
I apologized for any inconvenience and frustration he may have experienced in attempting to resolve this issueAs a result of the credit, the account was removed from our collections process on December 16,
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Brian S***
Comcast Cable Communications, LLC

September 23,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: *** Date of Notice: September 5,
*** ** *** *** *** *** Clarkston, GA ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** ** *** regarding service issues
On September 23, 2016, I spoke with *** *** and confirmed the service issues were resolved by replacing a cable line to the apartment complex on September 4, Additionally, an appointment was scheduled to verify the cable line was hung and the pedestal casing was closed on September 22,
As a courtesy, a promotion was issued to the account for the Blast! Internet service on September 5, The promotion is includes a self-service discount for eco-billing and automatic payment withdrawThe promotion is effective from September 5, through September 5, 2017, after which regular rates will applyI apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Desadria M
Executive Customer Relations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
As I said in my original complaint the total payment amounts on my account comcast website were different. I paid on line the amount which was showing as total payment for this time. When I spoke with Matthew he told me that the website was wrong. This is not my fault that comcast do not have the correct information on my account. Customer should not pay for their mistakes. I was not able even to change the total amount to be paid Matthew is telling me that I don't know how to look on their website. This is ridicules, many people pay on line and they may have the same problem like I did. Regards,
*** ***

February 24,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: February 20,
Re: *** * ***
*** *** *** **
Riverdale, GA ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** *** received in our office February 20, referencing a billing adjustment
On February 24, 2016, I spoke with *** *** and an adjustment was applied to the account on February 22, to compensate for the additional modem rental fee that was billed in error from December 14, through February 22, On February 24, 2016, an additional adjustment was applied to the account to compensate for the early termination fee and change of service charges that were billed in error on December 13, The adjustments will appear on the next billing statement, which will be issued on March 13,
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Leigh H
Executive Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

February 1,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: January 28,
*** ***
*** *** *** Boulevard
Pooler, GA
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding unauthorized credit inquiries
On January 30, 2018, I spoke with Ms*** to discuss her credit screening concernsA review of the account confirms two credit inquiry screenings were completed in error on August 17, in an attempt to process a transfer of servicesAn additional credit screening was completed in error on August 24, The credit bureau *** has been notified as of January 30, and Ms*** should receive a confirmation letter from the collection agency and *** credit bureau within business daysMs*** was also advised that *** reserves the right to approve or deny the removal requestI apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Deidra H
Executive Customer Relations

March 21,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number : ***
Date of Notice: March 14,
***
***
*** ** *** *** *** Miami, FL ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding XFINITY billing
On March 14, 2018, I spoke with *** *** and provided a detailed explanation of the overall bill which included monthly charges, current service package and promotional timelinesI explained that the account has the XStarter Latino Triple Play at a promotional rate for months effective March 1, through March 1, I explained that the promotion will transition to year three rates for months beginning March 2, and will expire on March 2, at which time retail rates will apply
The XStarter Latino Triple Play includes Xfinity TV Latino, Blast internet and unlimited phone service *** *** was under the impression that she did not have a Digital Video Recorder (DVR) boxI explained how to use the DVR serviceAs a courtesy I added premium channel Showtime free for months beginning March 16, which will expire on March 15, and then going to retail rate*** *** requested to add premium channel *** to the accountAs requested I captured the approval and processed the orderI apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Yolanda R
Executive Customer Relations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: it has nothing to do with salesI am already a customer
they are changing phone numbers and have been harassed still daily up until today evenfigure this out and stop harassing meI am a paying customer and as such, will contact a lawyer
Regards,
*** ***

August 21, 2017Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: *** Date of Notice: August 3, *** *** *** * *** ** Washington, DC ***Dear Sir/Madam:This letter is in response to the
above-referenced complaint filed by *** *** regarding a billing concern On August 8, 2017, I spoke with *** *** and provided a detailed explanation of the overall bill which included monthly charges, promotional timelines and outstanding balance and prorates*** *** was subscribed to month Promotional offer for Performance Internet effective from February 11, through February 11, On March 27, 2017, *** *** was enrolled into a package for Internet Plus effective April 11, through April 11, This service rate does not include equipment, taxes and feesAt the conclusion of the promotion, standard retail rates will apply.On August 8, 2017, a credit was applied to the account for the difference billed for services upon the rate increaseThis credits will not appear on a billing statement as the account was disconnected with an effective date of June 12, *** *** is aware of the final balance owed which proof of payment is required to avoid any future collection actionsI apologized for any inconvenience and overall experience while attempting to resolve this matter. I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####. Regards,Sherry T.Executive Customer Relation

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Sherry communicated effectively with me outside of this forum and honored my requests. Thanks for your assistance in resolving this matter
Regards,
*** ***

May 15,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: *** Date of Notice: May 4,
*** *** *** *** *** Calumet City, IL ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding a billing dispute
On May 4, 2017, I spoke with *** *** and explained our records confirm on May 2, 2016, his account was enrolled into a month contractual promotion for the XPremier Triple Play, effective May 2, through May 1, The bundle included an early termination fee that would generate if the services were disconnected prior to the contract end date
At *** ***’s request, the services were disconnected effective May 3, 2017, resulting in an early termination fee generating on May 4, As a courtesy a credit was applied to the account on May 4, to cover the early termination fee
The credit reflected on the May 4, billing statement*** *** made a payment on May 8, to cover the final balance on the accountI apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Extension ***
Regards,
Latania H
Executive Care Specialist

February 28,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: *** Date of Notice: February 16,
*** *** *** *** *** *** *** *** Sunnyvale, CA ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding a service disconnection request
On February 16, 2018, I spoke with *** *** and scheduled a disconnection of service effective on that dateI backdated the billing to January 2, as requested which created a credit balanceAn additional credit was applied to his account on February 18, due to the time and frustration *** *** experienced while attempting to resolve this matterAll credits will appear on the March 16, billing statementI contacted *** *** on February 20, and provided the above informationI advised him a refund check has been issued and can take seven to ten business days to arriveI apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Thomas S
Executive Customer Relations