Lawrence Wind & Solar

Dear ***,This email is in response to your Revdex.com complaint.We sincerely apologize for the printing issue you experienced with your order of Business Cards and the replacement.I tried contacting you concerning this issue a few times, however you could not be reached via phone.As
stated in my voice message, we have processed the refund for your complete order and this should reflect on your online statement within 3-business days from Monday, August 3, 2015.Again, we regret the less than satisfactory experience that you received. If you have any additional concerns or questions, please feel free to contact us at 1***.Kindest Regards,IntradayIntraday CoordinatorVistaprint1***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Regards,
*** ***

Dear ***, I have received your response and truly apologize for the further frustration. As per our phone conversation today, I have confirmed with the plant that its best to order the invitations on a recycled matte stock to avoid any coating I have processed a reorder for the invitations on the recycled matte stock which should arrive on or before March 14th I will try to have the plant expedite the order as best as possible, however this cannot be guaranteed Once the invitations are delivered, I will contact you to ensure your satisfaction with the output Again, please accept our sincere apologies for the experience Sincerely, Intraday Intraday Coordinator

Dear ***, We received your complaint regarding the store credit that should have been applied to your Vistaprint accountThere seems to be a confusion or misunderstanding and we would like to apologize for thisBased on our phone conversion and email sent on March 14, 2018, we have explained that the referral discount does not work and we have provided an alternate discount that you may use towards your order. We have acknowledged that the promotion provided will take only 20% off your Cart but we are willing to provide an additional refund of 10% of the Product Total and refund the shipping cost once your Cart value is over $25. Once the order is placed, we will be able to issue this refundInitially we had offered you $VistaCash, in addition to the refund, which you had refused as you have mentioned that you invested a great deal of your time trying to have this issue resolvedWe truly respect the time and effort that you have made to resolve this; you have requested a minimum of $VistaCash and we are happy to honor this amount. As per our earlier conversation, we can only issue VistaCash or refunds once an order is placedOnce the order is submitted, we request kindly to call us at 1.*** to have the refund and VistaCash processedAgain, we apologize for any inconvenience caused Intraday Intraday Coordinator

Hi ***, thank you for
your recent order with VistaprintThis is in response to your complaintFirst
let me say that I am truly sorry for any inconvenience that this has caused to
youWhile we understand that you may not have been satisfied with the
packaging of the
products, those are standard packaging used by the company to
ensure that the items are not damaged during transitI will forward your
feedback as it relates to that aspect of your complaint to see if that is
something that the company would like to consider changingUntil if they do,
the packaging procedure will remain the same for future orders.You noted that there were no damages to these products but, stated
that some of the magnets may have been bent in the cornersWhat we are able to
have you compensated for is the damaged magnets (amount not specified) as well
as the Posters that you mentioned were missingThe missing Posters with
the Promotional code that was used "***" is a total of $
along with the amount you paid on the magnets of $Therefore, the refund
total is: $162.21.It may take 3-business days to reflect on your accountPlease
note that processing times for refunds are determined by your financial
institution.Again, we are deeply sorry for the inconvenience and hope that we
were able to have this settled for you

Hi ***,Thank you for bringing this matter to our attentionWe apologize for the experience you had and any confusion that came up regarding this initiativeI have gathered your feedback and did raise your concerns with the team responsible for Vistaprint VoiceI work solely in our Customer
Care division and was asked to look into this matter so I could try to make things rightI would appreciate the opportunity to speak to you so I can answer any questions in real time and resolve any lingering concernsI understand you are busy with your business, but I am happy to work around your schedule to make myself available for a quick callI would like to place a $5,credit on your account that would be good for one year and could be used towards anything on the Vistaprint.com siteOur Legal team requires a release when I issue a credit of this size to a customer but when I receive the hard copy back from you then I can release the credit to your accountAgain, I apologize for the experience you had and hope I can address any remaining concerns Intraday Intraday Coordinator 1-***

Dear Valued Customer,The customer was contacted via phone and advised that upon him reaching out to our customer service department, all of his orders were cancelled and a refund processed to his credit card for those ordersThe customer was issued a Merchandise credit of $that was used to
process a replacement order on November 10thThat credit has been cancelled and refunded. The customer has been charged $for two orders that have since been cancelled and refunded to his credit cardThis should be reflected in his account with 3-business days.We are truly sorry for his experience and understand his stance at this time.Signature: IntradayIntraday Coordinator***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Dear ***, Thank you for choosing Vistaprint. I have received your complaint regarding your recent order you placed with us. While I understand your concern as it relates to the confirmation text messages you received after placing the order, please be advised that once an order is
placed on our website an automated confirmation email will be sent to acknowledge your order.However when our system requested payment, your credit card declined We will be more than happy to help you resolve thisPlease send us a copy of your bank statement, showing the charge coming from Vistaprint Please forward it to [email protected] so we can assist. I apologize for any confusion or inconvenience caused. Sincerely, *** Coordinator###-###-####

I have tried to call the number back that was left for me with no response back this issue has not been resolved Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards,
*** ***

Hi ***, I contacted you via the daytime telephone number you provided, however you were unavailable I left my contact number and you returned my call You advised that your rebuttal was that you did not open an account with us or placed an order You further advised that you loan your credit card to your grand-daughter to place an order, after the order was placed you started receiving solicitation emails from us.Further to the information on your rebuttal and our conversation, your email address was successfully unsubscribed from our email list Please be advised, it generally takes 7-business days for you to stop receiving email It’s possible that you’ll receive one or two further emails before the changes take effect.I truly apologize for the inconvenience caused Sincerely, *** Coordinator***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Dear ***: Thank you for your inquiry regarding an unauthorized access to your Vistaprint accountWe understand that your Vistaprint experience was not quite what you expected, and as a result, we would like to extend our sincerest apologies for the inconvenience or problems you have encountered
From our telephone conversation you have confirmed that the credit card that was used on the primary Vistaprint account was a joint credit card. We have established that you are the owner of the Vistaprint account, however, your ex-girlfriend had obtained pertinent information that would allowed her to access your Vistaprint account and for us to decline any future orders that are linked to the credit card usedHowever, I truly understand your frustration with having to make a new account, redo your designs and the inconvenience of not having the option to use your business checking account. We deeply apologize for the overall experience and most importantly, how you felt with the customer service experience. We guarantee that our intentions were never to make you feel like a fraudsterWhile we cannot repay you for the time invested dealing with this matter, we appreciate your efforts working with us to have the issue resolved and for your most recent order that was shipped successfully. As per our discussion, I will investigate further and provide an update as it relates to using your business debit card to place future ordersWe appreciate the feedback that you have given to us as it relates to our Fraud Process and can assure you that it will be reviewed by the relevant persons, with hope that it will bring about changes in the near future. Sincerely, Intraday Intraday Coordinator ***

Dear ***,As per phone conversation today, I am delighted to hear that the replacement Business Cards received were done to your satisfaction.The refund was processed and should reflect on your online statement within 1-billing cycles.As per our discussion, the faulty documents are now saved in your portfolio as “Do Not Order” since we do not have the option to delete them The correct Business Card is saved as “Use This One”.Also, once the design edits are completed for the “Mission Statement” document, we will send you the revised file.If you should have any further questions or concerns, please feel free to contact us at ***Again, we apologize for the disappointments and inconvenience you have experienced.Sincerely, IntradayIntraday Coordinator

Dear ***,Thank you for contacting Vistaprint.We apologize for the high rate of issues you’ve experienced with your orders.All of your past requests for credits or reorders were fulfilled, in adherence with our Satisfaction Guarantee Unfortunately, it seems that we are consistently unable to
meet your expectations; therefore we can no longer fulfill any future orders for you Thank you for your understanding We wish you the best.Sincerely,IntradayIntraday Coordinator###-###-####

Dear *** ***,Thank you for your inquiry regarding your most recent order for Wallet Checks.We regret that you received a book of Checks with the incorrect account number printedWe are happy to assist you as best as possbile in having this issue fully resolved.We would like you to send a
bank statement or some form of proof of the charge that your customer received from their bank, we will be happy to reimburse the chargeWe will also need a mailing address for that individual to mail the Check refund to.We will also be happy to process a free replacement order for the incorrect set of Checks received.We have however noticied that you ordered two different set of Checks(pink and blue design) in your recent order(***. Please indicate the set that was faulty.We also reviewed your account and found that there was no contact made as such we were not able to respond to your initial query and for this we truly regret.We look forward to your response and will assist you as best as possible.Again, we regret the less than satisfactory experience received and can assure you that this is not a typical Vistaprint experience.IntradayIntraday CoordinatorVistaprint1800-***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
You have not conducted business in an ethical mannerYou took my money for the websites and refused to give me a refundYou closed down my websites and forced me to lose business due to shutting them downI am not satisfied with you saying the issue is going to a legal departmentThat is your way of not dealing with the problem.
Regards,
*** ***

Dear *** ***;Thank you for contacting Vistaprint, where it's easy to make an impression for less. We tried to make contact with you recently, however, we did not get through and a voice mail was left.Please accept our deepest apologies for the inconvenience you have experienced with our
customer service department and the delivery of the orderPlease rest assured that this occurrence is not typical of Vistaprint and we are working hard to ensure that this does not occur again.Due to the method of printing that we employ at Vistaprint the order is printed in *** Canada and as such it takes approximately hours to be printed and sent across the borderThe package as to be processed through customs which would delay the order arriving in hours thus our Business Day shipping speed.We understand your frustration and the importance of the Graduation AnnouncementsA refund was issued for the cost of the order and a free replacement order was processed we hope that the Announcements arrive in a timely manner.Again we apologize for any inconvenience this may have caused, should you have any other questions or concerns please do not hesitate to contact us.Thank you for choosing Vistaprint.Sincerely, IntradayIntraday Coordinator###-###-####

Hi ***,
Your refund has been approved and a Check valued at $will be delivered at the address *** *** *** *** * *** ** ***within weeks
You should have already received a detailed email from *** *** yesterday with the refund breakdown
I have also attached the email for your review
Please let us know if there is anything else that we can assist with
***
*** Coordinator
Vistaprint
1800-***

Hi Mr***,I am sorry for the wait to have your websites recreated.It has been noted that your subscriptions are currently being recreated as a new account has been started for you will all your previous website domains attached as you are aware of based on the constant daily communication with our support team.We understand that the process for bringing back your account to the previous state is not immediate however we are asking that you continue to work with us to have the websites finished and your issue resolved as soon as possible. If you have any questions on the matter you can ask the support agent that contacts you or you can contact us at ***I sincerely apologize for any inconvenience.Thank you for your time, and do have a great day. IntradayIntraday Coordinator