Lawrence Wind & Solar

Dear ***, Thank you for contacting us regarding the issue with your order. I have investigated the issue and did find that an additional cards were accepted as a bonus offer when the order was being placed Please be aware that Vistaprint does not forcefully place
additional items on our customer's ordersBonus items are made to our customers at a reduced rate on products they are ordering at that specific timeIf the offer is not selected there will be no additional charges. As a courtesy, we have decided to provide you with a refund for the additional Business CardThe refund will be for the amount of $You will receive an email with the details of the refund. We apologise for any inconveniences causeIf you have any concern please feel free to contact us. Sincerely, Intraday Intraday Coordinator ***

Dear *** ***; Thank you for contacting Vistaprint, where it's easy to make an impression for less We tried to make contact with you recently, however, we did not get through and a voice mail was left Please accept our deepest apologies for the inconvenience you have
experienced with our customer service department and the inadvertent website subscription that was orderedPlease rest assured that this occurrence is not typical of Vistaprint and we are working hard to ensure that this does not occur again Your feedback has been submitted to the relevant department to have this issue resolved for current and future customers. We understand your frustration and the importance of transparency and we are working assiduously to ensure we instill trust as a company to all our customers Again we apologize for any inconvenience this may have caused, should you have any other questions or concerns please do not hesitate to contact us Thank you for choosing Vistaprint Sincerely, Intraday Intraday Coordinator ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Per complaint #*** and as I advised the gentleman that reached out to me from VistaPrint: The only way to resolve my complaint is simple - If your customers are using VistaPrint *** to direct the traffic in regards to their domain name (ie*** or email @***) they should have access to the DNS records within those ***These records direct traffic on a customer's email and website, and in this industry, I have never seen a company deny the customer access to those records, neverLet me me name a few companies that would not do that: *** ***, ***, ***, ***, *** Web Services, Google, *** ***, Cloud FlareYou could name any company where you could host a website, and they would not withhold DNS records from their customers if that customer is using that company's ***There are only two reasons VistaPrint would not willingly give that information: 1.) They want a way to leverage their dissatisfied customers into staying with them by lying about not having access to DNS records, which they could easily access2.) Their product pertaining to DNS management is useless. Reason #and #are both true
Regards,
*** ***

Hi * ***,Thank you for your orderI have read and understand your complaintI do apologize for the inconvenience that has been causedThis is definitely not typical Vistaprint experience.As per your request, unfortunately we are unable to have a reorder completed and give you a
guaranteed delivery date of November 06, that you indicatedWe did the second best and the latter option that you opted for which is a full refund for the amount paid on your order of: $This will go back to the card that your payment was taken from and may take 3-business days depending on your financial institution. Again we deeply apologize for this mishap and promise you nothing but exceptional service like you are used to in the futureHave a wonderful day. Thank you for choosing Vistaprint

Dear ***:Thank you for your request for assistance with an order that you receivedafter you delivery due date.We apologize for the delay in receiving your order.We have researched your account and found that you selected the Businessdays shipping speedThe order was due to be delivered on
April 10, andwas instead delivered on April 13, 2015.We viewed the tracking details and found that the delay was due to severeweather conditions.Please click on this link for your reference: http://wwwapps.***.com/WebTracking/detailWe have processed a refund for the remaining amount on your orderamounting to $Most of our customers are able to see this refund ontheir online statement within 3-business days.We apologize for the inconvenience causedPlease feel free to contact usat ###-###-#### for any additional assistanceIntradayIntraday CoordinatorVistaprint###-###-####

Hello ***,We recently received your complaint regarding poor quality printing for your Postcard mailing order as well as the bad customer service received when called regarding the issueWe apologise for the inconvenience caused as this is not a typical Vistaprint experience, we will ensure
further actions is taken regarding your customer service experience.We have provided you with a full refund for the mailing order that had quality issues and would also like to offer you a free mailing order for the same order that was done or for any future mailing orderWe hope this resolution can aid the issue at hand.Feel free to contact our customer service department with any additional questions or concerns at ***
Sincerely,
IntradayIntraday Coordinator***
z

Dear ***,Thank you for contacting us in regards to your most recent interaction with our company.Please accept our sincerest apology for the problems you encountered doing business with us. We can certainly understand your frustration and disappointment with not being able to receive the
paid for value of the ***, ( as outlined in ***’s Terms of Use) to complete your order.We certainly aim to achieve Customer satisfaction and we attempt at all times to provide an amicable solution.A new coupon has been placed in your Shopping Cart with a promotional value of $24.99, to assist you in receiving the Banner for your local Animal Rescue. We appreciate you taking the time to inform us of the issue and would like to assured you that this is not a typical Vistaprint experience.Do feel free to contact us at 1-***, should you require further assistance. Again, we apologize for any problems encountered by this situation and look forward to assisting you in the future Kind Regards, IntradayIntraday Coordinator1-***

Dear Mr ***, I sincerely apologize for any confusion caused and would be happy to assistA review of your account shows that a credit of $was issued to your Vistaprint account by our customer service department as credit for an order that was placed on September 1, An investigation
into your account shows that on October 10, 2015, $of that was credit was used by you on the order *** for Small Business Magnets, sheet of Business Card Stickers and Signature Business Card with Standard Business Day shipping, the total including tax came to $which was deducted from the creditOctober 12, 2015, the remaining amount from that credit was issued to the Website you had ordered on the account, the Website ***, which at the time was suspended for non-payment, the amount of $was applied automatically by the system for the bill cycle September 7th to October 7thHowever since the payment for the October 7th to November 7th bill cycle was still outstanding, the Website remained suspendedThe Website has since been cancelled by the system for non-paymentA credit of $has been issued to the account for the credit that was taken by the Website; this credit is valid until December 20, I apologize as we are unable to provide you with a full credit as once it has been used on your account for an order that has been printed and shipped, the credit is no longer availableIntraday Intraday Coordinator ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[I appreciate the response and my website is now published, however I am told by Sashana that it will take weeks for the search engines to index us again!!!!!! I will be out of business!!!!!!I am outragedI have asked her to connect me with *** and I have been on hold for minutes
Regards,
*** ***

Revdex.com:
In reference to complaint #***, I have reviewed the response submitted by the business and have determined that there is nothing else the business can do to resolve my specific complaintThe customer service representative did everything in his power to make amends, including offering another order for me free of charge, but the underlying issues that caused the problem have not been fixed, and I don't know if anybody at this company plans to address them for other future customers
Regards,
* ***

Hi ***,Thank you for reaching out to us regarding your issueI do understand your concern.We do agree that your issue was a case of fraud and as such, we have no issue refunding you in full for the amounts that were chargedI understand that you did get a Check but, it wasn’t for the full
amount of $00.As per your recent conversation with our representatives over the weekend the remaining amount of $was submitted to be sent to youAs stated in the email and prior conversations the Check submitted wasn’t received by our Finance Department until yesterday Monday March 14, As such you can expect to have the Check in the mail for the remaining amount next weekWe apologize for any inconvenience that this may have causedFeel free to contact us if you have any additional questionsIntraday Intraday Coordinator ***

Dear ***,Thank you for being one of our partners via the Pro Advantage program, we appreciate your business.We do apologize for the challenges you have been experiencing with the varied prices on our website.Based on your premium membership, you receive a discount of 50% off business cards and
40% off other products and quantities. Though this discount is defaulted on your account, other promotions can be taken advantage of, however not in combination with your Pro Advantage discount. In reviewing your order history, it shows that you have taken advantage of other promotions which have affected the prices of your order.This is why it has been possible to have placed similar orders within hours and have received different prices. We would like to assure you that it is not our intention to switch our prices to the detriment of our customers and their businesses. The various promotions we have are to assist our customers to purchase products at a better price; especially seeing that all our customers’ orders are not the same.As it relates to pricing the products for your customers, we would recommend that you quote a price based on your defaulted discount. If it is that you are getting a lesser discount than 40% off, you may contact our customer care team who will be able to assist you with receiving this promotion.I do hope this information was useful; please feel free to contact us for any other questions or concerns that you may have.Thank you again for choosing Vistaprint to fulfill the printing needs of you and your customers and do have a great day.Sincerely, IntradayIntraday Coordinator***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Every customer service rep I spoke with (and there were many, I've lost count now) told me that transferring the domain name would "break" the website and email.
Regards,
*** ***

Hello ***, Thank you for reaching out to Vistaprint for your printing needs. We received your feedback regarding the $coupon which was used to place your recent order ***We understand your concern regarding the cancellation of your order as well as the termination of the
coupon however the company has decided not to honor the promotion as the promotion was not sent to the general public from our end which is normally sent via email. The promotion somehow was leaked to over a thousand people who went ahead and took advantage of the promotion hence the company was losing revenue therefore the decision was made to terminate the $coupon and the orders associated with the promotion. The company understands that there are customers who are not happy about their orders being cancelled as such we are offering the best promotion we currently have available which is *** which expires April 27th at midnight, this promotion offers 50% off sitewide We sincerely apologise for the inconvenience caused and hope you are still willing to work with us as we meet all affected customer half way by offerring another promotion so that the affected order’s can be replaced. You can view our Terms of Use here to verify why the decision was made to cancel the coupon that was leaked: *** Feel free to contact us at 1-*** whould you decide to replace your order using the coupon *** above and need assistance doing so. Sincerely, IntradayIntraday Coordinator1-***

Dear ***, I sincerely apologize for any inconvenience caused with this offerYou recently made a purchase using a promotional code that was valid for first time Vistaprint Corporate Business Account holders only. Unfortunately, we were not able to fulfill this order as you do not meet the
requirements outlined as part of the offer. Your order was cancelled and you would have been refunded in full to the original payment type used on your order if you were charged. We’re sorry for the inconvenience and as our way of making it up to you, we would like to offer you the following promotional code (SALE40). This code will extend our current sale offering of up to 40% site wide, to you through Wednesday May 16, If you have any questions or concerns, feel free to contact us. Again, we sincerely apologize for the error Thank you, Vistaprint Customer Care

Dear ***, Thank you for contacting Vistaprint regarding your concerns about your Postcard Mailing orderI am truly sorry to hear that you did not receive one of the Postcards that were mailed to the recipients on your listsI have investigated this issue and delved deeper into your account and
the orders that were placed to see where the error, if any, occurredYou provided the order number ***, as one of the orders in question that should have you and your mortgage lender’s name includedA review of the order shows a contact list of persons, the name of the list in your account shows as “Farm marketing list”, created on January 18thThis list was printed and sent to *** on January 19thA review of the names on the list shows that your name, *** ***, and your address is not on the listAnother list of persons was created on March 28th, a review shows that the lists are identical and has no additionsThis list was used in the order ***, placed on March 28th, and this list does not show that your name was addedYour account shows that your name is included in the Mailing list under the name “Divorce” that was uploaded on April 5th and used in the order placed on April 5thThe Postcards were shipped on April 18th to *** for distribution to your list of recipients; unfortunately yours would not have been delivered as yet and will still be in transitI understand your concerns regarding not receiving a copy of the Postcards previously order, unfortunately we are not able to send you a copy of the Postcard unless your name is on the list of recipientsA review of your lists does not show that your name was added and we failed to print and mail a copy to you, it shows that your name was not added to previous listsYou have used our Postcard Mailing Services in the past and we assure you we take every measure to ensure your Postcards are printed properly and mailed to your recipients within the time you have requested We truly apologize for the inconvenience and understand the confusion caused, as our valued customer we are happy to provide you with a refund of $to youAn email will be sent to you once this has been completed on your account

Dear ***, I sincerely apologize for any inconvenience caused with this offerYou recently made a purchase using a promotional code that was valid for first time Vistaprint Corporate Business Account holders only. Unfortunately, we were not able to fulfill this order as you do not meet the
requirements outlined as part of the offer. Your order was cancelled and you would have been refunded in full to the original payment type used on your order if you were charged. We’re sorry for the inconvenience and as our way of making it up to you, we would like to offer you the following promotional code (SALE40). This code will extend our current sale offering of up to 40% site wide, to you through Wednesday May 16, If you have any questions or concerns, feel free to contact us. Again, we sincerely apologize for the errorThank you, Vistaprint Customer Care

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[My web domain is now pointing to *** as of YESTERDAY as a RESULT of the poor service from vistaprintThe fact that it is NOW pointing to *** has nothing to do with the trouble I had prior to moving nor fix the problem within the vistaprint system ]
Regards,
*** ***

Excellent, thank you VistaPrint!
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** *** -***