Lawrence Wind & Solar

Dear ***,I have received your complaint as it relates to the merchandise credit and I truly apologize for the experience. As per our conversation earlier, I have issued a merchandise credit on your account in the amount of $40. If you need any assistance with using the merchandise
credit, please feel free to contact our customer service team at 1-***. In terms of the vista cash and merchandise credit expiration, a reminder email is sent before they are expired. Therefore, please look out for these emails in the future in order to redeem your vista cash or merchandise credit before it expires. Again, I apologize for any inconvenience caused by the experience and hope you accept our sincere apologies.Sincerely,IntradayIntraday Coordinator

Dear Mr***,I have honored your request and have applied months free service towards your website for the issues you had previouslyAs per our conversation your website will be unlocked hence you will be able to edit your website and make your own changes within the next hours.The year
free service towards your website has been applied as per your requestHave a blessed day and Thank you for doing business with Vistaprint.Sincerely,
IntradayIntraday Coordinator ###-###-####

I have spoken with my financial institution re :charges and I am at this time still requesting a full refund of the charges from your company that have been place on my my account , that being $14.99/mo since my last order placed in Sept As for the overdraft fees I will follow up with the bank on that matter.
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Dear ***, Thank you for contacting us regarding your issue with your Website charges.We apologize for the fact that you are not happy with your overall experienceIn regards to the charges, once a Website is ordered, it states in the order that you will receive 1-Month FREE and then you will be
charged for the other monthsThis information is available in the shopping cart once the order is being placed and then on the order history page thereafterWe apologize if this was not clearWe will proceed to cancel the Website and provide you with a full refund for the charges for the WebsiteThe total refund amount is $If you have any questions or concerns please feel free to contact usKind Regards,*** *** Coordinator ###-###-####

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
When I last spoke to Vista Print, she indicated that there would be a minimum of $store credit applied to my account upon using the referral discount mentionedNot sure why she failed to discuss in content of emailI would like to receive the a fore mentioned credit as agreed upon, without further hassle
Regards,
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Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
As of today, the complaint s is still not solvedIn fact, Vistaprint deactivated my acct after assurring me the websites would be reactivatedThey have a total of eight websites they closedPlease look for two different emails I will forward from vistaprintThis will show they did not follow through on what was promised
Regards,
*** ***

Dear ***:We are truly sorry for the problems and the difficulties you have experienced over the past couple of weeks to have the issue resolved I was hoping to speak with you over the phone in an effort to address your concerns We would be happy to provide any other support that is needed; however, since the domain pointing was successfully completed and all the necessary information was given to you to have the domain name registered, we are uncertain of what other actions to be taken.A voice message was left with the necessary contact information, please call the extension that was provided.Again, we apologize for any inconvenience and look forward to your call.Sincerely,IntradayIntraday Coordinator

Dear *** ***; Thank you for contacting Vistaprint, where it's easy to make an impression for lessI just wanted to follow up with you, based on our phone conversation you had mentioned that you will await the business days due to our mailing service processWe understand the inconvenience and we apologize for thisIn our last conversion you mentioned that the issue is resolvedIn the event that you have any other issues please do not hesitate to give us a call Again we apologize for any inconvenience this may have caused, should you have any other questions or concerns please do not hesitate to contact usThank you for choosing Vistaprint Sincerely, Intraday Intraday Coordinator ***

Customer was contacted and given three options to resolve her issueShe was given the options of a reorder, a store credit to her Vistaprint account for future purchases or a refundCustomer opted for a refundA refund was issued for the entire amount of the orderCustomer was advised of refund
and refunded amountShe was also advised that refund will reflect on her statement within the next 1-billing cyclesIt was also noted to her that the refund may take with 3-business days to be processed based on her financial institution.

Dear ***: Thank you for your inquiry regarding an unauthorized access to your Vistaprint accountWe understand that your Vistaprint experience was not quite what you expected, and as a result, we would like to extend our sincerest apologies for the inconvenience or problems you have encountered
From our telephone conversation you have confirmed that the credit card that was used on the primary Vistaprint account was a joint credit card. We have established that you are the owner of the Vistaprint account, however, your ex-girlfriend had obtained pertinent information that would allowed her to access your Vistaprint account and for us to decline any future orders that are linked to the credit card usedHowever, I truly understand your frustration with having to make a new account, redo your designs and the inconvenience of not having the option to use your business checking account. We deeply apologize for the overall experience and most importantly, how you felt with the customer service experience. We guarantee that our intentions were never to make you feel like a fraudsterWhile we cannot repay you for the time invested dealing with this matter, we appreciate your efforts working with us to have the issue resolved and for your most recent order that was shipped successfully. As per our discussion, I will investigate further and provide an update as it relates to using your business debit card to place future ordersWe appreciate the feedback that you have given to us as it relates to our Fraud Process and can assure you that it will be reviewed by the relevant persons, with hope that it will bring about changes in the near future. Sincerely, Intraday Intraday Coordinator ***

To whom it may concern, We have been made aware of the complaint submitted by *** *** and have investigated the communications and issues that lead to this complaintWebs has experienced several instances of brief downtime over the past two monthsWe are actively working on a permanent
solution and expect to have it completely resolved within the next weeks. While we regret the issues Mr*** and other Webs customers have experienced, this has been a top priority issue for our engineersWe have refunded the remainder of Mr***’s recent renewal charge, which had already been partially refundedA separate communication has been sent directly to the Mr***. Please let us know if we can be of further assistance. Kindest Regards,Webs, Inc

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. I suggest that you highlight the options with regard to country at the top of your web site, or modify your system to recognize the country of the user and point him to the correct option. I find it interesting that when I used a gift card some years ago for the exact amount of purchase I did not have this "Conversion" issue I used the same site back then. Contrary to your explanation, my bank has informed me they applied no conversion factors on the transaction.
Regards,
*** ***

Dear ***,Thank you for contacting us in regards to your most recent interaction with our company.Please accept our sincerest apology for the problems you encountered doing business with us. We can certainly understand your frustration and disappointment with not receiving a notification
that your payment was unsuccessful.We certainly aim to achieve Customer satisfaction and we attempt at all times to provide an amicable solution.A free order for the business cards has been processed (order# ***) and is expected to arrive by 10/30/2015. We appreciate you taking the time to inform us of the issue and would like to assure you that this is not a typical Vistaprint experience.Do feel free to contact us at 1-800-961-2075, should you require further assistance. Again, we apologize for any problems encountered by this situation and look forward to assisting you in the future Kind Regards, IntradayIntraday Coordinator1-800-961-

Dear ***,I have received your complaint as it relates to the merchandise credit and I truly apologize for the experience. As per our conversation earlier, I have issued a merchandise credit on your account in the amount of $40. If you need any assistance with using the merchandise
credit, please feel free to contact our customer service team at 1-***. In terms of the vista cash and merchandise credit expiration, a reminder email is sent before they are expired. Therefore, please look out for these emails in the future in order to redeem your vista cash or merchandise credit before it expires. Again, I apologize for any inconvenience caused by the experience and hope you accept our sincere apologies.Sincerely,IntradayIntraday Coordinator

Hi ***,Thank You for contacting Vistaprint.We have reviewed your feedback and are happy to share some insight into the request at hand.Unfortunately, the option to remove documents previously purchased from your account is unavailable at this time.All transactions must have a reference to
the item(s) purchased, so in the event of a problem, the details surrounding the transaction can be reviewed in aid of a resolution.We sincerely regret any inconvenience caused.Please feel free to contact us via www.vistaprint.com/customer-care/contact-us.aspx with any additional questions or concerns.Thank You for choosing Vistaprint.Kind Regards,Customer Care

Revdex.com:Changes were made months after my request that was already resolved.
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

I have spoken with my financial institution re :charges and I am at this time still requesting a full refund of the charges from your company that have been place on my my account , that being $14.99/mo since my last order placed in Sept As for the overdraft fees I will follow up with the bank on that matter.
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Dear ***,We have received your Revdex.com complaint regarding the Check refund.As per our conversation earlier, I have submitted a request to our finance team to have the check refund expedited.However, I am unable to give a time frame of when the check will be delivered at this time;
therefore, I will contact you on Monday and advise of the new delivery time frame.I truly apologize for any inconvenience caused by the experience and hope you accept our sincere apologies. Sincerely,IntradayIntraday Coordinator

Dear ***, I have received your complaint as it relates to the Business Cards and I truly apologize for the experience. As per our conversation earlier, I have processed a free replacement order for the updated Business Card For confirmation, your replacement order number is:
*** and is scheduled to arrive by March 21, Again, I apologize for any inconvenience or confusion caused by the experience Sincerely, Intraday Intraday Coordinator

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments belowI know you guys say you are working on it, I have been told this for over two months but it has still not been fixedAt this point how do I actually know that any one is working on it?
Regards,
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