Metabo Garcinia

*** ***
I apologize for any inconvenience this may have causedIt seems there may have been some confusion when it comes to the trial that was signed up forI completely understand your concern after reviewing the account I do not see that you called to cancel in
June as stated in the complaint. I went ahead and refunded the account for all charge after June in full as a courtesy and resolution todayI hope this resolves the concern have a great day!A total of $was refunded back to your original method of payment
Laurren E***

Dear ***,
Thank you for contacting us and sharing your concern. I am sorry for the inconvenience this may have caused and after reviewing your account, our records show both amounts were refunded back to your account
Below is the information about your refunds.
11/29/11:50am - Refunded - $Trans-ID: ***
11/29/11:50am - Refunded - $Trans-ID: ***
If you have any other question about your refunds, please contact your financial institution.
Thank you

Cellumis is an internet company that sells eye cream and face cream I read all of the fine print on the web page I have seen gimmicks on other web pages where you order and then they charge you a $if you don't return the product in so many days I was extremely cautious about this No where on the web page does it say you will be charged $if product is not returned in days I can only assume it must be buried in some paperwork included with your order

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

*** ***I apologize for any inconvenience this may have caused. It seems there may have been some confusion when it comes to the trial that was signed up for. I completely understand your concern after reviewing the account I see that you were refunded 50% of the charges back on
02/05/2016. I went ahead and refunded the account in full as a courtesy and resolution today. I hope this resolves the concern have a great day! Customer Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me The refund has been deposited and consider this complaint resolved
Regards,
*** ***

*** ***,I have reviewed the account and see that on 08/17/you spoke to one of our agents and agreed to complimentary shipments and a 30% refunded on both charges as a resolution. I see that this has not resolved your concern and would like to advise you that I have refunded the
remaining charges today to resolve the concern. I hope you have a great day!I am unable to locate an account for your mother since I do not have the information to find her account. Please provide.First and Last nameAddress the account was set up with *** ***

I do not see the return and what about the extra money due for shippingI was hung up on everytime I contacted your company except today. I would like like a full refund please

*** *** I apologize for any inconvenience this may have causedIt seems there may have been some confusion when it comes to the trial that was signed up forI completely understand your concern after reviewing the account I went ahead and refunded the account in full as a courtesy and
resolution todayI hope this resolves the concern have a great day! Laurren G***

This complaint was responded to via FAX due to the below info
Attention Arizona Revdex.com Complaint # *** Customer Name: *** ** *** Order ID:*** Company: VLHealth Email information: [email protected] We attempted to respond to this complain via our support email but it seems to have already been closed out by a company stating they are [email protected] as it’s not a customer in their system. We were able to find this customers account and refunded as the resolution. Please advise the customer to allow 3-business days to see this refund and that the account was canceled back when he spoke to ***. Customer Service Manager

Dear *** ***,I am sorry for any inconvenience or confusion when it comes to the trial that was signed up for We want you to be able to try the product and see the results our customers are seeing As a courtesy we have refunded the account in full and you can keep the product we
encourage you to try it I hope this resolves your concern today I hope you have a good day!

Ms *** signed up for trial and agreed to the terms and conditions located on our webpage, the trial was days and in the terms and conditions it stated that if you needed more time to just contact customer service and your trial can be extendedThe reason she was charged is because she
called days after her trial was over, as a courtesy I have refunded her if she could just return the products back to us that would be great

I do not see the return and what about the extra money due for shippingI was hung up on everytime I contacted your company except today.
I would like like a full refund please

Hello, please find a response to *** *** #***We are sorry she was
unhappy with her experience, but we are unable to find the issue at handShe was seemingly happy with the product and had the opportunity to cancel and send it back, but chose not to (as it has not been received)We refunded the product price $as a courtesy (today), she disputed $on her Revdex.com informationShe is welcome to call back and discuss further, or email us at ***We hope she is happy with the refundThank you!

*** ***
I apologize for any inconvenience this may have causedIt seems there may have been some confusion when it comes to the trial that was signed up forI completely understand your concern after reviewing the account I show that each product was successfully delivered to the
address you provided. We went ahead and refunded the amount you have requested as a resolution todayI hope this resolves the concern have a great day!
12/22/03:03pm By Laurren - Refunded - $Trans-ID: ***
12/22/03:04pm By Laurren - Refunded - $Trans-ID: ***
Laurren G***

[A default letter is
provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

data-sheets-userformat="{"2":573,"3":{"1":0},"5":{"1":[{"1":2,"2":0,"5":{"1":2,"...⇄ "">*** ***
I have reviewed the account and apologize for any confusion when it comes to the trial that was signed up for I have reviewed the account and refunded it in full to resolve this complaint!

With our products the customer is on a day trial with the product if they decide the product is not for them and cancel within the trial period they are not billed anything further, however if they do like the product and want to continue on the program they are billed after the
trial period expires and placed on a day auto bill and ship program till they do contact us to cancel out as agreed upon in the terms and conditions before placing the orderThe original order was placed as of 4/08/and we did not hear from the customer till after the charges had occurred on 4/23/I do see that the customer has called in and spoke with agents and a supervisor who did advise the customer of the agreed upon terms and conditions as well as provided the customer with a 50% partial refund on each chargeIf the products have not been used or opened then we are more than willing to accept those back for a full refund

Dear ***,Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experience I am sorry to hear that you were not satisfied I have reviewed the account and I see that you placed a chargeback on this charge Once a chargeback is
filed with your bank we are unable to provide any type of refund as a resolution to the account The outcome will be between you and your bank I am sorry I am not able to help more I hope you have a great day!

Called to request a return authorization for products which were shipped without my express authorizationAll most $was removed from my bank account without my express authorizationCalled for return authorization and was told by rep they "can't and we won't do that"!!!
They then hung up on me!!!