Metabo Garcinia

[redacted]I apologize for any inconvenience this may have caused. It seems there may have been some confusion when it comes to the trial that was signed up for. I completely understand your concern after reviewing the account I went ahead and refunded the account in full as a courtesy and...

resolution today. I hope this resolves the concern have a great day! Laurren G[redacted]

Dear [redacted],Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experience.  I am sorry to hear that you were not satisfied.  I have reviewed the account and as a resolution today we have refunded the account in full....

 Please allow 3-5 days to see the refunds reflect in your account.  I hope you have a great day!

[redacted] I apologize for any inconvenience this may have caused. It seems there may have been some confusion when it comes to the trial that was signed up for. I completely understand your concern after reviewing the account I went ahead and refunded the account in full as a courtesy and...

resolution today. I hope this resolves the concern have a great day!  Laurren [redacted]

[redacted],I have reviewed the account and see on 08/13/15 we offered a refund in the amount of 30% as well as shipped out replacement product as a resolution.  I understand that did not resolve the issue.  As a resolution I have refunded the remaining charges in full.  Please...

allow 1-3 days to see that refund both accounts have been closed and you will see no future shipments for charges.  I hope this resolves the issue have a great day![redacted]

[redacted],You are correct you should see 4 refunds in total back to your account.  I did double check our billing system and the refunds were successfully processed back on 11/10/2015 when I responded to this complaint.  Please double check with your finical institution to insure you received all 4 now.  Below I have provided the transaction ID so you can track them better with your financial institution.  I am happy we were able to resolve this issue today have a great day! 11/10/2015 02:13pm By [redacted] Refunded - $14.95 Trans-ID: [redacted] 11/10/2015 02:15pm By [redacted] - Refunded - $89.95 Trans-ID: [redacted] 11/10/2015 02:15pm By [redacted] - Refunded - $88.95 Trans-ID: [redacted] 11/10/2015 02:16pm By [redacted] - Refunded - $89.95 Trans-ID: [redacted]

[redacted],I have reviewed your account and apologize about the confusion when it comes to the trial order placed on 07/15/2015.  After reviewing the account I have refunded the account in full as a resolution I hope this resolves the concern please give 2-3 business...

days to see the refunds in your account have a great day.[redacted]Order ID:[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:Since this money was taken out without my permission, it made my loan default and cost me an additional $30!
I have reviewed the response made by the business in reference to complaint ID [redacted]nd find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for your assistance to help me get this situation resolved.  It wouldn't have been possible without you.  Have a great day. Lilia Stuart

[redacted],I see that you called in on 04/15/2016 and customer care refunded you in full due to returning the product. The account has been cancelled  have  great day!

Dear [redacted],We would be more than happy to process this request for you, but are unable to locate an account with the information you provided. We attempted to contact you via phone at the number you have listed and unable to reach you. Can you please reply with the full name, email- address...

and/or phone number used to place the order or order# from email confirmation? There should be a phone number for the company servicing your account or on your monthly statement next to any charges. I hope you have a great day!

[redacted],I have reviewed the account and see that we attempted to call you on 08/23/15 in regards to an email sent and were unable to reach you.  As a resolution we refunded the account in full back on 08/23/15 as well as left a voice mail advising you of the refunds.  I hope this...

resoles the concern have a great day![redacted]

Dear Revdex.com, please find the information for [redacted].She agreed to the 14 day trial on 05/07/2014.On 5/22/2015 at 11:29am she called in and spoke to [redacted], she writes that the customer was inquiring about the charges and "I did go over the terms and conditions with...

her... I offered her 30% off then she asked me to show her where it says that online, so I showed it to her and then went over it with her online. After that then she did agree to the refund." Later that day, 05/22/2015 4:40 pm [redacted] wrote an email stating  "I signed up for your “Free Trial” offer and paid the $4.95 charge on May 7, 2015.  I just received an e-mail stating that I originally purchased order number [redacted] on 5/22/2015 for the total amount of $89.99.  Along with this, I was “refunded” $26.99 off of the $89.99 since I was not happy for “missing” your 14 day cancellation of the “Free Trial” offer. I do not agree that there was even a price of the product on the advertisement when I signed up for the free trial.  I was led to believe that I just had to pay the $4.95 charge.  I also did not see any 14 day required notification to cancel. I want to clarify that the Cellumis order was originated on May 7, 2015, not on 5/22/15.  I cancelled the order on 5/22/15 when I surprisingly received a confirmation for $89.99 on this date. I am asking you to refund all of my money, the $63. remaining since this is false advertising.  I should have been able to trust that “Free Trial” means free trial without any further charges for your product.  Like other trusting people, I was willing to pay the $4.95 charge to try your product. Sincerely, [redacted] Later, on 05/24/2015 6:51 am  Customer Support responded with: "The trial terms and conditions that must be agreed to before placing an order state that you have 14 days from the order date to try the product and if you cancel within that 14 day period you would be billed nothing further. We did not receive your cancellation request so we charged the full price 14 days later as agreed to by the terms and conditions.You can see the full terms and conditions by clicking the terms and conditions link at the website or on the order confirmation page, you should have also received an email receipt with a link to the terms and conditions.If the product is not opened and can be returned unused we can issue a refund for that product.However if it is used or opened, we can go ahead and meet you halfway on this and refund back 50% of the charge in the form of a customer courtesy refund. Although you did agree to the full terms and conditions whenplacing your order we do understand your situation so we are able to process this refund immediately. Please reply if you would like us to do that. She never replied to that email, but did email back stating: 05/26/2015 11:01 "Please confirm that account [redacted] is closed and no further charges will be made to this account or to [redacted]’s credit card.  I do not authorize any further charges or orders for the Age Defying Serum. Sincerely, [redacted]" 05/27/2015 7:00 am  Customer Support responded: Thank you contacting customer support, We have cancelled any future orders from being sent out. She also called in 05/27/2015 at 01:22pm she called in and spoke to [redacted] to make sure she would not be receiving any additional shipments, and [redacted] assured her account is closed. We stand by the original call and email stating the terms and conditions. We are sorry she is not happy with the 30% refund at this time. She had to agree to the terms before purchasing the product, and called in and emailed several times. She agreed to the 30% off with [redacted] on 05/22. Our terms are stated and as you can see, they are available via email, web, or phone representative. Thank you very much for your time.

Thank you for contacting customer support. The customers account has been cancelled and there will be no further shipments or billing.The trial terms and conditions must be agreed to before placing an order, and those terms provide the customer a 14 day opportunity to evaluate the product from...

date of order before billing at full price occurs.  Cancelling within the 14 day trial period prevents any billing. A cancellation request was not received during the 14 day trial period, therefore the billing occurred.  Per terms, automatic monthly shipment and billing begins 30 days after the trial ends.Now after reviewing your account you have been charged the full price of the trial products you initially received, there is not a new shipment. We went ahead and refunded 50% of those charges as a one time courtesy.If the most recently shipped product can be returned unopened, the rest of the 50%  refund can be issued for that product.  If the product is opened however, then 50% is the only amount we can refund to your account on your most recent shipment as a one-time courtesy, and customer may keep the full 30 day supply.  Although trial terms and conditions were agreed to before the order was placed, we are willing to meet the customer halfway and can process this refund for the customer immediately. Please advise customer to reply if the customer wants to receive the  50% refund.

[redacted],
Thank you for contacting us I am sorry for the experience you had with our customer service.  I will be coaching the agents after I review the calls as well as I have refunded the account as requested to resolve this complaint.  I hope you have a great...

weekend.

LeighAnne B[redacted],
 
I do see that you returned the product at this time and should have received the check.  Please let me know if you have not so I can follow up with upper management to get this resolved timely.

They charge my account  once 59.95 and one from 54.95 and they trying to give me half I want all my money back. They tried to con me out my money.  I want my 114.90 back. Sincerely [redacted]

[redacted],I have reviewed your account and apologize for the confusion with the trial that was ordered on 6/13/2015.  As a resolution to your concern I have refunded the account in full please allow 2-3 business days to see those refunds in the account.  I hope this resolves your...

concern have a great day![redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

This complaint was responded to via FAX due to the below info. Attention Arizona Revdex.com Complaint # [redacted] Customer Name:  [redacted] Order ID:[redacted] Company:  VLHealth Email information:  [email protected] We attempted to respond to this complain via our support email but it seems to have already been closed out by a company stating they are [email protected] as it’s not a customer in their system.   We were able to find this customers account and refunded as the resolution.  Please advise the customer to allow 3-5 business days to see this refund and that the account was canceled back when he spoke to [redacted].    Customer Service Manager