Metabo Garcinia

Attention Revdex.com we received this email in our support email [redacted] and were able to find this customer in our billing system but for some reason you have the business name listed as Business Name:  Metabo Garcinia   please remove this as its not our business name.  We...

responded to the complaint with this incorrect info so that we resolve the issue for our customer despite the error.  [redacted]Thank you for sharing your concern and we apologize that some confusion may have happen.  We have refunded the account in full to resolve this as of today.

Hello, I had called in and signed up for a free trail of the Metabo Garcinia as well as Green Coffee on or about 3/29/15. The order, which was supposed to arrive within a couple of days, acutally arrived much later than I had expected. On 4/13/15 I noted that I had a charge of 176.90 reflected on my bank account ($88.95 each for the Metabo Garcinia and the Green Coffee). I called the company to inform them that I had wanted the advertised sample only and no further orders. They informed me I signed up for a 14-day trial subscription which I had received no information on during the initial call. In fact the only interaction I had with the representative, other than requesting the original offer, were efforts to sell me additional products which I declined. Fortunately I had not yet opened the products and after a (very spirited) talk with the Customer Support rep about the misleading advertising of their product she stated that I could return the products for a full refund. I am going to be returning the items today and will see how proactive they are in refunding the, [what I consider] deceptively, charged funds

Dear [redacted],I am sorry for any inconvenience or confusion when it comes to the trial that was signed up for. I did see that you were refunded for some of the charges shortly after placing the order when we refund an order shortly after it was placed it will not ship.  I did see that some...

of the other charges were not refunded.  As of today I refunded the other charges in full as a resolution today nothing will ship as you cancelled prior to it being sent to fulfillment.  You will get all your refunds and no shipments going forward.  I hope this resolves the complaint today have a great day!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...

would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[redacted],I have reviewed the account and apologize for any inconvenience when it comes to the trial that was signed up for on 03/31/2015.  I see that you did return product and were refunded in full minus the restocking fee.  As a resolution I have refunded the remaining $14.95 on...

that charge in addition I refunded the other 3 charges in full.  I have provided the breakdown below of the refunds I provided today.  As of today the account has been refunded in full I hope this resolves the concern have a great day! $88.95=Refunded remaining $14.95$89.95=Refunded in full$88.95=Refunded in full$89.95=Refunded in full [redacted]

[redacted],
 
I see that you called into customer service on 06/04/2016 and were refunded in full for the charges you are speaking of.  Please let me know if you have any other questions.

[redacted],I have reviewed the account and it seems there was some confusion when it comes to the 14 day trial that was signed up for on 10/23/2015.  As a resolution I have refunded the account in full and you will see those refunds in 2-3 business days.  I have provided the transaction...

ID's so that you are able to track the refunds with your bank. I hope this resolves the concern have a great day!Refunded - $94.99 Trans-ID: [redacted] Refunded - $89.95 Trans-ID: [redacted]

[redacted]
I apologize for any inconvenience this may have caused. It seems there may have been some confusion when it comes to the trial that was signed up for. I completely understand your concern after reviewing the account I went ahead and refunded the account in full as a...

courtesy and resolution today. I hope this resolves the concern have a great day! 
Laurren G[redacted]

[redacted]
 
I apologize for any inconvenience this may have caused. It seems there may have been some confusion when it comes to the trial that was signed up for. I completely understand your concern after reviewing the account I went ahead and refunded the account in full as...

a courtesy and resolution today. I hope this resolves the concern have a great day! 
Laurren G[redacted]

[redacted]I apologize for any inconvenience this may have caused.  It seems there may have been some confusion when it comes to the trial that was signed up for.  I completely understand your concern after reviewing the account I see that your account was refunded today in full.  I...

hope this resolves your concern today have a great weekend.12/11/2015 02:09pm Refunded - $94.99 Trans-ID: [redacted]

[redacted]We are unable to refunded the second charge due to you calling the bank and advising them you would not pay the charge causing the bank to place the charge in chargeback.  At the time of the chargeback the bank provided you a credit and removed the funds from our end.  This is why we are unable to provide the other refunded on the account.  I apologize for the confusion but once the account is in chargeback we are unable to do anything on our side.  I hope this helps you understand why we are unable to refunded the other charge.  Have a great day!Laurren G[redacted]

[redacted]
Thank you for contacting us and providing us that feedback I will be reviewing the calls and providing coaching to our agents.  I see that you called in and got a partial refunded on 3/10/2016 and your account has been canceled.  I would like to let you know I have...

refunded the remaining charge as a resolution today.  I hope you have a good day you should see that refund in 3-5 business days.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[redacted]
 
I apologize for any inconvenience this may have caused. It seems there may have been some confusion when it comes to the trial that was signed up for. I completely understand your concern after reviewing the account I went ahead and refunded the account in full as...

a courtesy and resolution today. I hope this resolves the concern have a great day! 
 
Laurren G[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

As a resolution we refunded the account in full to resolve complaint

[redacted] I have reviewed the account and apologize for any confusion when it comes to the trial that was signed up for.  I have reviewed the account and refunded it in full to resolve this complaint!

[redacted]I apologize for any inconvenience this may have caused. It seems there may have been some confusion when it comes to the trial that was signed up for. I completely understand your concern after reviewing the account I went ahead and refunded the account in full as a courtesy and resolution...

today. I hope this resolves the concern have a great day!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for contacting Customer SupportWe do apologize for the situation and upon reviewing the account this is the information I was able to locate. It does appear that we have released the funds on our end back to the original form of payment. Again I do apologize and I will pass this...

information on as well to upper management to see if there is anything further we need to do on our end to help get this situation resolved for the customer. Metabo Green CoffeeRefunded 4/23/15 $74.00 Trans-ID: [redacted]Metabo GarciniaRefunded 4/23/15 $75.00 Trans-ID: 2603028415