Metabo Garcinia

Attention Revdex.com we received this email in our support email [redacted] and were able to find this customer in our billing system but for some reason you have the business name listed as Business Name:  Metabo Garcinia   please remove this as its not our business name.  We...

responded to the complaint with this incorrect info so that we resolve the issue for our customer despite the error.  [redacted]Thank you for sharing your concern and we apologize that some confusion may have happen.  We have refunded the account in full to resolve this as of today.

Dear [redacted],I am sorry for any inconvenience or confusion when it comes to the trial that was signed up for.  We want you to be able to try the product and see the results our customers are seeing.  As a courtesy we have refunded the account in full and you can keep the product we...

encourage you to try it.  I hope this resolves your concern today I hope you have a good day!

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until the business performs this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...

would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[redacted],
 
I see that you called into customer service on 06/04/2016 and were refunded in full for the charges you are speaking of.  Please let me know if you have any other questions.

[redacted],I have reviewed the account and apologize for any inconvenience when it comes to the trial that was signed up for on 03/31/2015.  I see that you did return product and were refunded in full minus the restocking fee.  As a resolution I have refunded the remaining $14.95 on...

that charge in addition I refunded the other 3 charges in full.  I have provided the breakdown below of the refunds I provided today.  As of today the account has been refunded in full I hope this resolves the concern have a great day! $88.95=Refunded remaining $14.95$89.95=Refunded in full$88.95=Refunded in full$89.95=Refunded in full [redacted]

[redacted],I have reviewed the account and it seems there was some confusion when it comes to the 14 day trial that was signed up for on 10/23/2015.  As a resolution I have refunded the account in full and you will see those refunds in 2-3 business days.  I have provided the transaction...

ID's so that you are able to track the refunds with your bank. I hope this resolves the concern have a great day!Refunded - $94.99 Trans-ID: [redacted] Refunded - $89.95 Trans-ID: [redacted]

[redacted]I apologize for any inconvenience this may have caused.  It seems there may have been some confusion when it comes to the trial that was signed up for.  I completely understand your concern after reviewing the account I see that your account was refunded today in full.  I...

hope this resolves your concern today have a great weekend.12/11/2015 02:09pm Refunded - $94.99 Trans-ID: [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[redacted]
 
I apologize for any inconvenience this may have caused. It seems there may have been some confusion when it comes to the trial that was signed up for. I completely understand your concern after reviewing the account I went ahead and refunded the account in full as...

a courtesy and resolution today. I hope this resolves the concern have a great day! 
Laurren G[redacted]

[redacted]We are unable to refunded the second charge due to you calling the bank and advising them you would not pay the charge causing the bank to place the charge in chargeback.  At the time of the chargeback the bank provided you a credit and removed the funds from our end.  This is why we are unable to provide the other refunded on the account.  I apologize for the confusion but once the account is in chargeback we are unable to do anything on our side.  I hope this helps you understand why we are unable to refunded the other charge.  Have a great day!Laurren G[redacted]

[redacted]
Thank you for contacting us and providing us that feedback I will be reviewing the calls and providing coaching to our agents.  I see that you called in and got a partial refunded on 3/10/2016 and your account has been canceled.  I would like to let you know I have...

refunded the remaining charge as a resolution today.  I hope you have a good day you should see that refund in 3-5 business days.

[redacted]
 
I apologize for any inconvenience this may have caused. It seems there may have been some confusion when it comes to the trial that was signed up for. I completely understand your concern after reviewing the account I went ahead and refunded the account in full as...

a courtesy and resolution today. I hope this resolves the concern have a great day! 
 
Laurren G[redacted]

[redacted]
I apologize for any inconvenience this may have caused. It seems there may have been some confusion when it comes to the trial that was signed up for. I completely understand your concern after reviewing the account I went ahead and refunded the account in full as a...

courtesy and resolution today. I hope this resolves the concern have a great day! 
Laurren G[redacted]

As a resolution we refunded the account in full to resolve complaint

[redacted]I apologize for any inconvenience this may have caused. It seems there may have been some confusion when it comes to the trial that was signed up for. I completely understand your concern after reviewing the account I went ahead and refunded the account in full as a courtesy and resolution...

today. I hope this resolves the concern have a great day!

[redacted] I have reviewed the account and apologize for any confusion when it comes to the trial that was signed up for.  I have reviewed the account and refunded it in full to resolve this complaint!

[redacted],I have reviewed the account and see on 08/13/15 we offered a refund in the amount of 30% as well as shipped out replacement product as a resolution.  I understand that did not resolve the issue.  As a resolution I have refunded the remaining charges in full.  Please...

allow 1-3 days to see that refund both accounts have been closed and you will see no future shipments for charges.  I hope this resolves the issue have a great day![redacted]

Thank you for contacting Customer SupportWe do apologize for the situation and upon reviewing the account this is the information I was able to locate. It does appear that we have released the funds on our end back to the original form of payment. Again I do apologize and I will pass this...

information on as well to upper management to see if there is anything further we need to do on our end to help get this situation resolved for the customer. Metabo Green CoffeeRefunded 4/23/15 $74.00 Trans-ID: [redacted]Metabo GarciniaRefunded 4/23/15 $75.00 Trans-ID: 2603028415