Metabo Garcinia

[redacted]I apologize for any inconvenience this may have caused. It seems there may have been some confusion when it comes to the trial that was signed up for. I completely understand your concern after reviewing the account I show that each product was successfully delivered to the address you...

provided.  We went ahead and refunded the amount you have requested as a resolution today. I hope this resolves the concern have a great day! 12/22/2015 03:03pm By Laurren - Refunded - $89.95 Trans-ID: [redacted] 12/22/2015 03:04pm By Laurren  - Refunded - $89.99 Trans-ID: [redacted]  Laurren G[redacted]

I request an advertised "free" trial offer. I was charged $29.95 for the free offer. I then emailed to request the subscription be cancelled. I received 3 different emails cancelling the order. A month later they charged my card another $49.95. I called 3 times to request a refund. The first 2 representatives hung up on me after stating they couldn't not help with a refund request. The 3rd time they finally "offered" to credit $29.95 back to my card and cancel my future subscriptions.

[redacted]
 
I apologize for any inconvenience this may have caused. It seems there may have been some confusion when it comes to the trial that was signed up for. I completely understand your concern after reviewing the account I went ahead and refunded the account in full...

as a courtesy and resolution today. I hope this resolves the concern have a great day! 
Customer Service Manager

Diane,
 
I am sorry for this inconvience and this should have been resolved by the agents you contacted.  I have refunded all charges as well as insured the account was canceled have a great day!

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[redacted],I apologize for any inconvenience this may have caused. It seems there may have been some confusion when it comes to the trial that was signed up for. I completely understand your concern after reviewing the account I went ahead and refunded the account in full as a courtesy and...

resolution today. I hope this resolves the concern have a great day!Laurren G[redacted]

Dear  [redacted],I am sorry for any inconvenience or confusion when it comes to the trial that was signed up for.  We want you to be able to try the product and see the results our customers are seeing.  As a courtesy we have refunded the account in full and you can keep the product we...

encourage you to try it.  I hope this resolves your concern today I hope you have a good day!

[redacted],I do apologize about your experience there may have been some confusion when it came to the trial that was signed up for.  Due to this I have refunded the account in full please allow 2-3 business days to see those refunds.  I hope this resolves the concern have a great...

day![redacted]

[redacted]  I have reviewed your account and see that you were billed on 9/22/2015 and that you called in on 9/23/2105 so the charges occurred prior to you calling and speaking to our agent.  I do apologize that there may have been some confusion.  As a courtesy I have refunded the...

account in full please allow 1-3 days to see the refunds back in your account.  I hope this resolves the concern today have a great day!
[redacted]

Attention Revdex.com:  We have attempted to reach you via phone and email with no response.  This is not our company and would like the complaints that are not our company Cellumis removed from our list of complaints.  In addition two complaints closed as unanswered during the period of time...

we have been trying to get this resolved and those as well are not our company please resolve this and return our emails and calls ASAP.  We would be more than happy to help these customers if they were ours but are note please fix this as requested.

Dear  [redacted],I am sorry for any inconvenience or confusion when it comes to the trial that was signed up for.  We want you to be able to try the product and see the results our customers are seeing.  As a courtesy we have refunded the account in full and you can keep the product we...

encourage you to try it.  I hope this resolves your concern today I hope you have a good day!

I signed up for the Megatropin and Crevalor 30 day trial offer and paid $4.95 & $5.95 for shipping and processing respectively. I signed up on 8-31-15 and today, 9-14-15 I woke up to find 2 $89.95 charges. Apparently when you sign up for their products, they have a very tiny link to a disclaimer that will pop up stating it is actually a 14 day trial off (not 30 day) and that the 14 timer starts the second you hit the submit button. So depending on your shipping time frame you may only get 10 days to actually try to product to which the customer service rep tells you it takes 2 weeks to see any results. So in that statement alone, the business model is misleading. I had called nicely to inquire about cancelling and getting a refund because I didn't know I would be out $180 for something I was supposed to be TRYING for 30 days and only given 14 (10 actual days). In asking the rep nicely she repeated the exact same thing to me about their policy of not being able to issue a refund, talking over me the entire time I was asking about why and what they were doing with my account. She then said she will be canceling it and HUNG UP ON ME. Talk about customer service for a new company. I called back again and spoke to a different woman who I explained everything to and she started to repeat the same policy, talking over me and hung up on me as I pleaded for her to not hang up on me. I called my bank and had them issue stop payments and since the payments haven't posted yet I couldn't file a claim with my bank, yet. I called again to have another woman tell me they will look into the issue with their quality control people and have me call back in 3-5 days. Haha yea right. I researched the Revdex.com to file a claim and found 2 other complaints with the EXACT same thing happening to them, almost word for word. I decided to call the company again and explained myself again. The woman then asked me if I originally understood the terms I was signing up for to which I took a moment and reworded what I said to say that I didn't and yada yada yada. I also stated I looked into the Revdex.com and found similar issues. She came back from talking to her supervisor, which I doubt even exists, to offer me a 25% refund. That wasn't enough for me so she went back to talk to the imaginary supervisor to offer me 50%. This still wasn't enough to me. So I told her that if her supervisor didn't issue a 100% refund I would be filing a claim with the Revdex.com and they would be investigating her company. She went to talk to the supervisor again and came back with a 100% refund for me. Yes! Finally! only took me 2 hours of my life but I finally got the result I wanted and deserved from this shady company. I don't know if their product works, as they didn't give me enough time to actually try the product before charging me. But as far as their business model and plan, it is actually to scam people by hiding their policy in a small link in a pop up and then if you don't cancel then you are stuck with the ridiculous $90/bottle charge. Stay away from this company!

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[redacted]I have reviewed this account and see that the account was closed back on 10/06/2015 and refunded in full for all charges on the account including shipping and handling. I do not show that we charged you again I will provide the break down of your account below. ...

Unfortunately we are unable to refund something we do not show in our billing system.  The account has been refunded in full below are the transaction ID's so your bank can track the refunds.09/07/2015=Charged $4.95=we refunded that back alreadyRefunded - $4.95 Trans-ID: [redacted]09/07/2015=Charged $3.95=we refunded that back alreadyRefunded - $3.95 Trans-ID: [redacted]10/06/2015=Charged $89.95=we refunded that back alreadyRefunded - $89.95 Trans-ID: [redacted]

[redacted]I apologize for any confusion or inconvenience when it comes to the trial that was signed up for on 11/03/2015.  I have reviewed the account and see where you were offered a partial refund to keep the product or an RMA to return it for a full refund.  I see that on 11/18/2015...

you were provided the RMA # to return the product.  I understand you are not happy with this resolution and as a resolution I have refunded the account in full today.  Please allow 1-3 business days to see those refunds and those products are yours to keep if you would still like to try them.  I hope this resolves the concern today I hop you have a great day![redacted]

[redacted],Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experience.  I am sorry to hear that you were not satisfied.  I have reviewed the account and I see that you placed a chargeback on this charge.  Once a chargeback is...

filed with your bank we are unable to provide any type of refund as a resolution to the account.  The outcome will be between you and your bank.  I am sorry I am not able to help more I hope you have a great day!

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  In reviewing my bank account, I see the charges have been refunded. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear Amanda, I am sorry for any inconvenience or confusion when it comes to the trial that was signed up for.We want you to be able to try the product and see the results our customers are seeing. As a courtesy we have refunded the account in full and you may keep the product, we...

encourage you to try it. I hope this resolves your concern today, I hope you have a good day!