Metabo Garcinia

Dear  [redacted],Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experience.  I am sorry to hear that you were not satisfied.  I have reviewed the account and as a resolution today we have refunded the account in full....

 Please allow 3-5 days to see the refunds reflect in your account.  I hope you have a great day!

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hello, we received your letter regarding [redacted]'s experience. She signed up for a 14-day trial of our product on the 10th of March, and because she did not call and cancel she was billed the product's full price on day 14 (which was the 25th of March). We almost always extend our...

trial times, and had she called in even after the 25th of March she would have been given more time. She would have also been able to cancel.One month later, she was billed again; in the terms it is an auto ship every 30 days. She called in and cancelled it on the 24th of April, for a 50% refund. Aside from the obviously rude customer service as dictated in her letter, she chose to keep two month's worth of products for a discount. She most definitely does have rights to a refund, and she was offered one and accepted one. The gentleman James W[redacted] who was her representative for customer service is now being audited by our company and will likely be terminated if the call want as poorly as she dictated, calls are recorded so it should be very easy to find. We are so sorry for the rude customer service she received. Monetarily, we are unable to refund for a product that the consumer likes and intends to keep, as she did not say there were product issues and chose to keep it. She did receive a 50% discount on the price (and could have completely returned it, as noted in both the customer service notes and her letter). Again, please accept our apologies for the rude customer service. It is unacceptable and we appreciate her letting us know.order ID   Date      Time[redacted]   04/24/2015  1241am[redacted]   03/25/2015  0118am[redacted]   03/10/2015  0220pm

[redacted]I apologize for any inconvenience this may have caused. It seems there may have been some confusion when it comes to the trial that was signed up for. I have reviewed your account today as a one time courtesy and resolution I have refunded the account in full. Please allow 3-5...

business days to see those refunds back in your account. I hope this resolves the concern today I hope you have a great day! Laurren G[redacted]

Hermene A[redacted],I have reviewed this account and see that you called into customer care on 03/29/2016 and as a resolution to your concern you were refunded in full.  You should have seen those refunds reflect in your account already please let me know if you need anything else. Revdex.com=Please...

remove the business name listed above we are [redacted]!

Dear [redacted],Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experience.  I am sorry to hear that you were not satisfied.  I have reviewed the account and as a resolution today we have refunded the account in full.  Please...

allow 3-5 days to see the refunds reflect in your account.  I hope you have a great day!

[redacted] I apologize for any inconvenience this may have caused. It seems there may have been some confusion when it comes to the trial that was signed up for. I completely understand your concern after reviewing the account I went ahead and refunded the account in full as a courtesy and...

resolution today. I hope this resolves the concern have a great day!  Laurren G[redacted]

[redacted] I apologize for any inconvenience this may have caused. It seems there may have been some confusion when it comes to the trial that was signed up for. I completely understand your concern after reviewing the account I went ahead and refunded the account in full as a courtesy and...

resolution today. I hope this resolves the concern have a great day! Customer Service Manager

[redacted],  Upon reviewing the account we were originally unable to issue a refund due to the account being in Charge back status, the account has been cancelled and there has been no further charges. I am showing that you did speak with a member of our customer service team, it appears that the dispute filed was lost and the funds were returned back to us. As a courtesy we did issue a refund for the charges associated with the full cost of the products in the amounts of $49.95 and $59.95 as of 09/02/16. Please let us know if we may be of any further assistance.  Thank you for contacting Customer Support,  Mindy

Dear [redacted]I am sorry for any inconvenience or confusion when it comes to the trial that was signed up for.  We want you to be able to try the product and see the results our customers are seeing.  As a courtesy we have refunded the account in full and you can keep the product we...

encourage you to try it.  I hope this resolves your concern today I hope you have a good day!

[redacted] I apologize for any inconvenience this may have caused. It seems there may have been some confusion when it comes to the trial that was signed up for. I completely understand your concern after reviewing the account I see that you called and spoke to Brennan on 01/18/2016...

and he refunded your account in full as a resolution to your concern I hope this resolves the concern today have a great day! Laurren G[redacted]

This company advertises for a free trial of their product as long as you pay the $4.95 shipping charge. I signed up to order my free trial. After reading some more about this product and company on the internet, I realize I may have been scammed since other internet users were warning that this company automatically signs you up for a pricey monthly subscription. So I called the customer service and told them that I only wanted the free sample and not the subscription. They said the two were linked and that if I canceled my subscription, the free trial sample wouldn't ship out. And so I told her to cancel it. When I asked if there would be any charges on my credit card, she told me the $4.95 shipping and handling charge was non-refundable and would be billed. I thought that was preposterous since nothing had shipped out and I had just placed my order. On top of that and importantly, the company did not list ANYWHERE the terms of their deal. I found no information on the monthly subscription. I found no information on the fact that the free trial was linked to a monthly subscription. And there was nothing that said the shipping and handling charges were non-refundable. When I told them that I would file a complaint with the Revdex.com, the customer service rep put me on hold and after a minute, came back and told me that the shipping and handling charges would be voided from my card (but only because the order hadn't printed out yet). This is a total scam and should be avoided!

After getting the samples for ONLY THE SHIPPING COSTS, 14 days later they charged my account WITHOUT AUTHORIZATION for a total of $179.94 for the eye creme and serum! I called and raised hell and will hopefully get a full refund after I send both samples back. The sizes of the samples are sample sizes and they want to charge for full product. I DID NOT agree to any terms before placing the sample order, yet they went ahead and charged me. I will revise this review once I receive a full refund. As you can see from the attached image of the terms there is no mention of additional charges after the sample shipment charge.

Diane, I am sorry for this inconvience and this should have been resolved by the agents you contacted.  I have refunded all charges as well as insured the account was canceled have a great day!

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[redacted]I have reviewed the account and see that you called in to cancel back on 11/22/2015.  I do apologize for the inconvenience or confusion when it came to the trial that was signed up for.  As a courtesy I have refunded the account in full.  Please allow 2-3 business days...

to see those refunds.  I hope this resolves your concern have a great day!

Hello, we received your letter regarding [redacted]'s experience. She signed up for a 14-day trial of our product on 05/19/2015, and because she did not call and cancel she was billed the product's full price on day 14(which was 06/02/2015). She called in on 06/03/2015 and inquired about the charges,...

and representative [redacted]. explained the terms of the trial.When you check out, you agree to the trial terms and conditions as well asagree to the shipping charges for the trial. The product she received was a full size serum, and only paid shipping originally ($4.95). [redacted] offered her a 50% refund on the product and she accepted. Her auto-ship was 100% cancelled and there is no need for her to get a new debit card, we would never continue billing after a customer has told a representative to stop auto-ship. Here are the terms and conditions in question, explained to her via phone and available/agreed to at checkout and online:Terms and Conditions for Trial Customers Cellumis does not sell trial size or sample size products, any products you receive from our company are full sized. AUTO SHIPMENTS AND BILLING By placing your order you will be receiving a 14 day evaluation of Cellumis for the price of $89.99(Cellumis Age Defying Serum),$89.85(Cellumis Advanced Eye Gel)You will also be enrolling into our convenient auto ship program once your evaluation expires. You understand that during your trial evaluation you will be billed in EXACTLY 14 days after the day you submit your order. You also understand that after your trial period ends you are subscribing to a monthly shipment program and you will be charged $89.99 (Cellumis Age Defying Serum), $89.85 (Cellumis Advanced Eye Gel) per month and EVERY 30 days there after unless cancelled.You also understand that you can cancel at any time, subject to the provisions of section 3, without further obligation by calling [redacted], Monday - Friday between the hours of 9am-5pm MST. You willreceive your package within 4 business days of each payment. Please allow 4 Business days for your initial Bottle.

Gentlemen, I have viewed the message received by you on my behalf, I've...

also received another message from them telling me that they have refunded the $59.95 debited from my acct. As I did not order any such 'special training system', it was an unauthorized debit charge, I will not reply to that company until my acct. has actually been credited with the monies. Please let me know if you would want me to forward the last email I've received from VL, almost the same as the first one yet no credit received up to date. I will inform you of if and when I get my money back or if they don't comply in a timely manner. Thank you.[redacted]

[redacted],I am sorry that when you called customer care they were unable to resolve your concern.  As a resolution I have refunded the account as requested to resolve this complaint.

I ordered a free trial of two products from this company. They were advertised as a free trial where I pay the shipping. There was no mention of this constituting the beginning of a contract. I happened to later read that it was a scam and found out that the company bills you $80 per product once a 14 day trial runs out. There was no mention of any of this in their advertising. After finding this out on my own I went to the website to cancel my trial. When I cancelled I was charged $39.97 for one product. When trying to cancel the other product I kept receiving a message of "An unexpected error occurred while attempting to cancel your order".

I e-mailed customer support asking them to cancel the second product and have not heard back. I also contacted my credit card company about the "cancellation charges" and they said to cancel the products and then dispute the charges with them.

This company is a scam and is not at all straightforward with their agenda. Do not order from them.