Metabo Garcinia

Hello, please find a response to [redacted] #[redacted]. We are sorry she was unhappy with her experience, but we are unable to find the issue at hand. She was seemingly happy with the product and had the opportunity to cancel and send it back, but chose not to (as it has not...

been received). We refunded the product price $89.95 as a courtesy (today), she disputed $29.90 on her Revdex.com information. She is welcome to call back and discuss further, or email us at [redacted]. We hope she is happy with the refund. Thank you!

Dear [redacted]I am sorry for any inconvenience or confusion when it comes to the trial that was signed up for.  We want you to be able to try the product and see the results our customers are seeing.  As a courtesy we have refunded the account in full and you can keep the...

product we encourage you to try it.  I hope this resolves your concern today I hope you have a good day!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I...

think the "Terms and Agreements" should be clearer and more visible and that the whole thing is very sneaky and corrupt. I begged for my money to be refunded and talked to several customer service reps and they wouldn't even think about it, so the fact that I had to go through the Revdex.com is sad on your business part. My money is now refunded but not until the complaint was filed. I am done speaking to the company and hope no one else is tricked in this way.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I know that my issue was not with your business, but with a rude, immature employee of yours in customer service.  I wish I had her name, but I don't.
Regards,
John B[redacted]

Dear  [redacted],Thank you for contacting VLHeath and sharing your concern we want you to be satisfied with the product and your experience.  I am sorry to hear that you were not satisfied.  I have reviewed the account and as a resolution today we have refunded the account in...

full.  Please allow 3-5 days to see the refunds reflect in your account.  I hope you have a great day!

Dea[redacted],I am sorry for any inconvenience or confusion when it comes to the trial that was signed up for.  We want you to be able to try the product and see the results our customers are seeing.  As a courtesy we have refunded the account in full and you can keep the product we...

encourage you to try it.  I hope this resolves your concern today I hope you have a good day!

The customer placed the orders for two of our products the Metabo Garcinia and the Metabo Green coffee. The products are on a 14 day trial period and the customer has that time to try out the products before they pay. If the customer decides the product is not for them and cancels within the trial...

period they are billed nothing more, however, if the customer likes the product then once the trial period expires they are billed for the original product and placed on a 30 day auto bill and ship program. The customer placed the order on 2/16/15 which is day 1 of the trial period and we did not hear anymore from the customer till 3/31/15 at which time the agent discussed the terms and conditions which must be agreed to before placing the order with the customer and as a courtesy went ahead and cancelled out the account and has refunded the charges on our end. The funds were released as of 3/31/15. I have provided the transaction id numbers below and the amounts refunded as well. - Refunded - $89.95 Trans-ID: [redacted]- Refunded - $88.95 Trans-ID: [redacted]

[redacted]
 I apologize for any inconvenience this may have caused. It seems there may have been some confusion when it comes to the trial that was signed up for. I completely understand your concern after reviewing the account I went ahead and refunded the account in full as a...

courtesy and resolution today. I hope this resolves the concern have a great day!  Laurren G[redacted]

[redacted]I apologize for any inconvenience this may have caused. It seems there may have been some confusion when it comes to the trial that was signed up for. I completely understand your concern after reviewing the account I went ahead and refunded the account in full as a courtesy and...

resolution today. I hope this resolves the concern have a great day! Laurren G[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I received 2 emails today iindicating the credits were applied to my bank.  I have not seen the credits as of yet.  I also have not received the orders I had canceled but were apparently sent to me anyway.  If I do receive them, I will promptly return the packages.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Gentlemen, I have viewed the message received by you on my behalf, I've also received another message from them telling me that they have refunded the $59.95 debited from my acct. As I did not order any such 'special training system', it was an unauthorized debit charge, I will not reply to that company until my acct. has actually been credited with the monies. Please let me know if you would want me to forward the last email I've received from VL, almost the same as the first one yet no credit received up to date. I will inform you of if and when I get my money back or if they don't comply in a timely manner. Thank you.[redacted]

[redacted],I apologize for any inconvenience this may have caused. It seems there may have been some confusion when it comes to the trial that was signed up for. I completely understand your concern after reviewing the account I see tha ton 01/22/2016 your account was refunded in full as a...

courtesy and resolution today. I hope this resolves the concern have a great day! Laurren G[redacted]

[redacted],I have reviewed this complaint and see that you are willing to return the product for a full refund.  I have refunded the account in full and you can go ahead and keep that product.  Its a great product...

and we are sorry for any inconvenience this may have caused the refund of $59.95 was processed today please allow 3-5 days to see it in your account.

[redacted]I apologize for any inconvenience this may have caused. It seems there may have been some confusion when it comes to the trial that was signed up for. I have reviewed your account today as a one time courtesy and resolution I have refunded the account in full. Please allow 3-5...

business days to see those refunds back in your account. I hope this resolves the concern today I hope you have a great day! Laurren G[redacted]

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Upon reviewing the account I do see that the agent notated that he had went over the terms and conditions with the client approximately 3 times. The customer had the orders for the Metabo Garcinia and the Metabo Green Coffee products on the account. These products as stated in the terms...

and conditions that must be agreed to before placing the order are on a 14 day trial period and that the customer has those 14 days to try out the product before paying full cost. If the customer decides the products are not for them then they simply contact customer support to cancel out before the trial period expires to avoid any future billing, if the customer likes the products once the trial period expires they are then billed for the products they have and placed on a 30 day auto bill and ship program until they do cancel out which they can do so at any time. [redacted] placed her order on 3/29/15 and we did not hear from her again until 4/14/15. The agent was explaining that due to not cancelling within the trial period the account would not qualify for a refund as per the terms and conditions that [redacted] agreed to before placing the order, however we do understand the situation and if [redacted] is able to send back the products unopened then we are willing to offer a full refund. If the products have been used we will provide a courtesy refund of 50% on each. Please advise which refund she is eligible for and we will begin the refund process immediately.

[redacted]I apologize for any inconvenience this may have caused. It seems there may have been some confusion when it comes to the trial that was signed up for. I completely understand your concern after reviewing the account I see you were given a 50% refund prior to this complaint.  I went...

ahead and refunded the account in full as a courtesy and resolution today. I hope this resolves the concern have a great day! Laurren G[redacted]