Metabo Garcinia

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[redacted],I do understand your concern and apologize about the confusion when it comes to the trial that was signed up for.  As a resolution we have refunded the other 50% of the charge please allow 1-3 days to see that refund.  Have a great day. 
[redacted]

Attention Revdex.com:  We have attempted to reach you via phone and email with no response.  This is not our company and would like the complaints that are not our company Cellumis removed from our list of complaints.  In addition two complaints closed as unanswered during the period of time...

we have been trying to get this resolved and those as well are not our company please resolve this and return our emails and calls ASAP.  We would be more than happy to help these customers if they were ours but are note please fix this as requested.  Tell us why here...

ATTENTION Revdex.com PLEASE TAKE THIS OUT OF OUR COMPLAINTS WE ARE METABO GARCINIA AND THIS IS NOT OUR CUSOTMER OR COMPANY LISTED.

[redacted],Thank you for following up I do see that you were refunded back on 05/19/2016 by the returns department.  Please allow 3-5 days from that date to see those refunds.  I have provided the transaction ID's so you can track the refunds with your financial institution. ...

 05/19/2016 09:25am By Returns 2 - Refunded - $49.95 Trans-ID: [redacted] 05/19/2016 09:25am By Returns 2 - Refunded - $59.95 Trans-ID: [redacted]

Dear Revdex.com, thank you for your letter dated 4/22/2015 referencing ID[redacted]- [redacted]. Upon further research, on 04/15/2015 at9:15am our customer service representative [redacted] issued Ms.[redacted] a 75% refund of 66.74 which she accepted. We are so sorry she wasunhappy, but she...

seemed to like the product (as she kept it) and acceptedthe refund. We offered her a free 10 day trial, which she accepted in theterms and conditions at purchase, and the charge can be cancelled at anytime within that time frame. She had the opportunity to cancel entirely,but accepted the refund. We hope she is happy with the product she kept at75% off retail price and are sorry she did not have a positive experience.Thank you for your letter and we hope the considerable discount for theproduct is an acceptable answer to her concerns.

[redacted]
I have reviewed the account and see that you called to cancel but the order was already shipped that is why we were unable to cancel it.  I have refunded the account today to resolve this complaint.

LeighAnne B[redacted], I do see that you returned the product at this time and should have received the check.  Please let me know if you have not so I can follow up with upper management to get this resolved timely.

Thank you for contacting customer support,We have provided Mr. [redacted] with full refunds for both products 05/23/2015 12:53pm - Refunded - $75.00 Trans-ID: [redacted]05/23/2015 12:51pm - Refunded - $74.00 Trans-ID: [redacted] Also we went ahead and issued a full refund for the restocking fees06/03/2015 08:55am - Refunded - $14.95 Trans-ID: [redacted]06/03/2015 09:43am - Refunded - $14.95 Trans-ID: [redacted]Customer will have to contact his financial institute to further assist

[redacted], I have reviewed the account and apologize about the confusion when it comes to the trial that was signed up for.  As a resolution to this concern I have refunded the account in full please allow 2-3 business days to see the refund.  The account has been cancelled I...

hope this resolves the concern have a great day![redacted]

[redacted],I apologize about the confusion when it comes to the trial that you signed up for.  As a resolution today I have refunded the account in full.  I will be reviewing the calls you mentioned and coaching the agents.

[redacted] I have reviewed your account and see that on 08/09/15 we refunded 50% of both charges.  There may have been some confusion on how the trial period works so as a resolution I have refunded the remainder of the charges and you will see those refunds in 2-3 business days. ...

I hope this resolves the concern have a great day![redacted]

Dear [redacted],I am sorry for any inconvenience or confusion when it comes to the trial that was signed up for.  We want you to be able to try the product and see the results our customers are seeing.  As a courtesy we have refunded the account in full and you can keep the...

product we encourage you to try it.  I hope this resolves your concern today I hope you have a good day!

Ordered the free serum/eye cream for $4.95 received it and love the product. Next month they remove $ 179.94 out of my checking account, and I received the product. Was upset that I did not know about "auto delivery". I called customer service, told them that although I really like the product I didn't want the auto delivery. She said I could go to every other month or every 3rd month whatever would work for me and I said Great!. I set it up for every 3 months and they offered my a 50% off the products. Since I use and love the products it will now cost $85 every 3 months!! no big deal!.. the customer service person was great...

David V[redacted], Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experience.  I am sorry to hear that you were not satisfied.  I have reviewed the account and see that you were refunded back on 07/30/2016 for the charge and the...

account was canceled.

Dear  [redacted],I am sorry for any inconvenience or confusion when it comes to the trial that was signed up for.  We want you to be able to try the product and see the results our customers are seeing.  As a courtesy we have refunded the account in full and you can keep the product...

we encourage you to try it.  I hope this resolves your concern today I hope you have a good day!

LeighAnne B[redacted],I do apologize for this and was able to find a resolution for you today.  I researched the account as see you were provided a return merchandise authorization number to return those products for a full refund.  I will go ahead and refund you and you can just return the...

products.  The refund will be in the form of a check in the amount of $179.94 as requested and sent to the address listed above and that is the same address we have listed on file.  I hope this resolves the complaint today.  Have a great weekend.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this resolved.
Regards,
[redacted]

[redacted]
 
Please fax over the statement to [redacted] we will review it and see what our options are from what I see in the billing system you were refunded in full and never charged again.  We will wait on your fax to see where the confusion maybe coming from.  Have a great day!