Metabo Garcinia

I do see that the customer signed up for the 14 day trial program on 2/21/15. In our terms and conditions that must be agreed to before placing the order it does state that the customer has a 14 day trial with the product and if the customer does not want to be billed and placed on the 30 day auto...

bill and ship program after the trial period expires the customer must contact customer service and cancel out. We did not hear from the customer until 3/08/15 where our agent did go over the terms and conditions with the customer and cancelled out the account. If the customer has not used the products and they are unopened we are willing to offer a full refund upon receipt of the products. We would need for the customer to email us directly so that we can provide them with the necessary information. If the customer has used the products we are still willing to meet the customer half ways and offer an immediate courtesy refund of 50% on the charges. Please let us know which option the customer would like to proceed with so we can begin the refund process.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear [redacted],We do Apologize for any inconvenience this may have caused you. You stated this issue is back from 07/08/2011 however, we are unable to assist you as we do not have an account for you. On your monthly statement, next to any inquiring charge will be a phone number for the company associated with any charges that are in question. I am sorry I am not able to help more I hope you have a great day!

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this resolved.
Regards,
[redacted]

Dea[redacted],I am sorry for any inconvenience or confusion when it comes to the trial that was signed up for.  We want you to be able to try the product and see the results our customers are seeing.  As a courtesy we have refunded the account in full and you can keep the product we encourage...

you to try it.  I hope this resolves your concern today I hope you have a good day!

[redacted]
 
Please fax over the statement to [redacted] we will review it and see what our options are from what I see in the billing system you were refunded in full and never charged again.  We will wait on your fax to see where the confusion maybe coming from.  Have a great day!

[redacted],I want to thank you for bringing this to our attention.  I see that you spoke to customer care prior to this complaint and did not get the resolution you were looking for.  After reviewing your account I have refunded the account in full.  Please give 3-5 business days to...

see those refunds.

Two products were ordered from [redacted]. The products were promoted as "free Trial offering". Payment for shipping and handling was required, $4.95 and $5.95. This was billed to our account via our debit card. With in 4 business days, a two month supply of each product, $89.99 each, was billed to our bank account. We did not request these addtional products. When I called the customer service number listed on the website and on the bank statment, [redacted], the call center answering that number denied being VLHealth, and also denied handling the two products ordered.

[redacted]I apologize for any inconvenience this may have caused. It seems there may have been some confusion when it comes to the trial that was signed up for. I completely understand your concern after reviewing the account I went ahead and refunded the account in full as a courtesy and...

resolution today. I hope this resolves the concern have a great day!

[redacted],Thank you for contacting us and sharing your concern we want our customers to be satisfied.  I see you canceled but the charges had already been applied at that time.  As a resolution today I have refunded the account in full please allow 3-5 days to see those refunds have a great...

weekend!

Dear [redacted],  We have cancelled the account and issued a refund in the amount of $54.95 back to the original form of payment used when the order was placed. We do not require any further information in regards to the refund as it has been issued. If you have cancelled the card, the refund will go back to the account that it was associated with. We can assure you that the account has been cancelled and that there will be no further charges or products sent out.  Please let us know if we may be of any further assistance.  Thank you for contacting Customer Support, Mindy

[redacted],
I am very sorry for the confusion when it comes to the trial that was signed up for.  I do see that you called in and got RMA numbers to return the products for refunds.  I have went ahead and refunded the charges today as a resolution and you may keep the products if...

you have not already sent them back.  I hope this resolves the concern today have a great day!

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear [redacted], 
Thank you for contacting us and sharing your concern, we want you to be satisfied with the product and your experience. We do our best to ensure our customers are fully aware of the program they have signed up for by providing the Terms and Conditions that must be...

agreed to when the order is placed. Upon reviewing the account I do see that you have called in and spoken with a member of our customer support team and the account has been issued a refund for the full cost of the products that was billed once the Trial period expired
in the amounts of $54.95 and $59.95. 
Please let us know if we may be of any further assistance. 
 
Thank you for contacting Customer Support, 
Mindy

[redacted],Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experience.  I am sorry to hear that you were not satisfied.  I have reviewed the account and see that it was already canceled out for you.  I understand there was some...

confusion when it comes to the charges for the end of trial.  As a resolution today I have refunded the account to resolve the concern.  I hope you have a great weekend!

Do yourself a favor and do not purchase from this company any "trial" offer, because you will end up paying much higher fees than originally expected. While the company may stay within the legal limits of the law, their online practices are very deceptive. There appears to be no recourse, and if not satisfied, you will be not be given a refund. High $$ lesson learned the hard way!

[redacted],
I have looked over this account as see that we refunded the account in full back on the 20th and 22nd of February.  The account was canceled as well I hope this resolves the concern have a great day!

[redacted]Thank you for contacting us and providing us that feedback I will be reviewing the calls and providing coaching to our agents.  I see that you called in and got a partial refunded on 3/10/2016 and your account has been canceled.  I would like to let you know I have refunded the...

remaining charge as a resolution today.  I hope you have a good day you should see that refund in 3-5 business days.

[redacted],I apologize for any confusion when it comes to the products that were signed up for.  I have reviewed your account and see that you were charged 4 times two of the charges you placed in chargeback with your bank.  Once a chargeback is placed we are unable to provide any type of...

refunds on those charges.  What I was able to do is refunded the two that were not in chargeback as a resolution today.  Please allow 3-5 business days to see those refunds.  69.95=Chargeback49.95=Chargeback69.95=Refunded49.95=Refunded