Metabo Garcinia

[redacted],
 
Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experience we will be following up on the concerns listed in this complaint and resolving them.  I am sorry to hear that you were not satisfied.  I have...

reviewed the account and as a resolution today we have refunded the account in full.  Please allow 3-5 days to see the refunds reflect in your account.  I hope you have a great day!

[redacted] Thank you for contacting us and sharing your concern.  We have refunded the account in full to resolve the complaint thank you.

My bank account went into overdraft because of the $89.00 you took out. My bank called and was told there's no account in my name. Then twice I called and twice I was told that no account could be found. When I asked "What do I do now?" And twice the phone was disconnected because they hung up on me.Most of all, I NEVER heard of this product and I have never received ANYTHING from your business. I have diabetes and I never take any kind of pill that is not okayed by my doctor. Therefore I know I never ordered from you.Please send me a refund for this product I have never seen! Plus I want $37.00 towards my overdraft charges.Please respond. I never have but $25.00 in my checking account which confuses me as to why this happened.I would be like you to consider my request. 
[redacted]###-###-####

SCAM! Beware they say your are getting a trial for 14 days but it takes longer to get it then that then they will charge your credit card $89.95. DO NOT BUY FROM THIS VENDOR!!!

[redacted],We do show the product was delivered however USPS only keeps records for a period of time.  Once a chargeback is filed with your bank we are unable to provide any type of refund as a resolution to the account.  The outcome will be between you and your bank.  I am sorry I am not able to help more I hope you have a great day!

Thank you for your prompt response.I did receive 2 emails saying that you refunded my account for the two separate charges BUT *my account has NOT been refunded.* The charges are still there, and nothing has been reversed. Please address this immediately.

Carrie,I am sorry that the product made you sick I hope you are feeling better as a resolution I have refunded your account as requested.  You do not need to return the product you can dispose of it as you please.

[redacted]
I have reviewed the account and apologize for the inconvenience this has caused.  There may have been some misunderstanding when it comes to the trial that was signed up for on 10/21/2015.  As a resolution to your concern I have refunded the account in full.  I...

refunded $89.95 and $94.99 today you should see those refunds in 2-3 business days. I hope this resolves the concern today the account has been refunded in full have a great day! [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Tina G[redacted]

With our products the customer is on a 14 day trial with the products if you decide the products are not for you and cancel within the trial period you are not billed anything further, however if you do like the product and want to continue on the program you are billed after the trial period...

expires and placed on a 30 day auto bill and ship program till you do cancel out. These are stated in the terms and conditions that must be agreed to when placing the order. The customer placed order on 3/30/15 and we did not hear from the customer again until 4/15/15 when the trial period had expired. If the products have not been opened then we willing to offer a full refund on those products returned however if they have been opened we are still willing to meet the customer half ways and issue a partial refund of 50% even though the terms and conditions were agreed to when placing the order.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for your assistance to help me get this situation resolved.  It wouldn't have been possible without you.  Have a great day.
 
Lilia Stuart

[redacted],I am sorry that you did not receive the customer service you should have and will review that call with our agent to provide coaching.  I see that your account was refunded in full on 02/24/2016 for the full charges. You should have seen those refunds post in 2-5 business days for that...

date.  Please let me know if you have any other issues.

Thank you for contacting customer support,Ms . Troutman had received a 50% refund back to the card that was used to make the purchases 06/22/2015 08:48am - Refunded - $44.97 Trans-ID: [redacted] and 06/22/2015 08:48am- Refunded - $44.47 Trans-ID: [redacted].Customer agreed that she...

would returned the unopened products back to return address that we gave her along with RMA number [redacted] and also RMA number [redacted] for the rest of her refund, We are still waiting on the products to be shipped back. We also stated to customer that it normally takes up to 2 weeks for a refund to be issued after the product is returned.If you have any other questions or concerns please do not hesitate to contact us again.

[redacted],I do apologize about the confusion with the trial that was signed up for on 07/16/15.  I do see that you called and spoke to Darnell on 07/31/15 and he provided you with a full refund.  You should have seen these refunds reflect in your account within 2-3 business days after that call.  I hope that resolved the concern and apologize for any inconvenience have a great day![redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...

find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[redacted],I am very sorry for the confusion when it comes to the trial that was signed up for.  I do see that you called in and got RMA numbers to return the products for refunds.  I have went ahead and refunded the charges today as a resolution and you may keep the products if you have...

not already sent them back.  I hope this resolves the concern today have a great day!

[redacted],I apologize for the inconvenience I have looked over the account and refunded the charges in full.  Please let me know if you need anything further.

[redacted] I apologize for any inconvenience this may have caused. It seems there may have been some confusion when it comes to the trial that was signed up for. I completely understand your concern after reviewing the account I went ahead and refunded the account in full as a...

courtesy and resolution today. I hope this resolves the concern have a great day! Thanks,William Lejune Order ID:[redacted]

[redacted] I apologize for any inconvenience this may have caused. It seems there may have been some confusion when it comes to the trial that was signed up for. I completely understand your concern after reviewing the account I went ahead and refunded the account in full as a courtesy and...

canceled the account as a resolution today . I hope this resolves the concern have a great day! Laurren G[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my...

complaint.  For your reference, details of the offer I reviewed appear below.
I don't understand why the second refund cannot be made due to "charge back status" as I don't understand what it means.First of all, I did not order those items they forced on me - I merely tried their two "samples" by paying only for the shipping and handling.  They did not specify on the online promotion for those samples that by accepting to try those "samples", we were also ordering the products.  I most certainly did not order the products.
Regards,
[redacted]