Metabo Garcinia

[redacted] [redacted],I have reviewed the account and see that we refunded the account in full on 08/05/15 in the amount of $94.99.  Please allow 2-3 business days to see those refunds back in your account.  I hope this resolves the concern and I apologize for any confusion or inconvenience...

this may have caused.  Have a great day![redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear  [redacted] Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experience.  I am sorry to hear that you were not satisfied.  I have reviewed the account and as a resolution today we have refunded the account in...

full.  Please allow 3-5 days to see the refunds reflect in your account.  I hope you have a great day!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I do not agree with all that they have said in their response. They in no way made it clear AT ALL during the purchase process that there was any kind of "14 day trial period" that had to be cancelled before the end of the 14 days. If that would have been made clear, I certainly would not have purchased the product as my family and I are a single income household because I have to be home for our special needs daughter. So at this point, I don't believe that said business will do anything more than what they are offering, so that is why I am going to accept their offer for the 50% because of course the product was partially used. I'm sure there was no consideration for the fact that they cost us an additional $70 for overdrafting our bank account either.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear [redacted],I am sorry for any inconvenience or confusion when it comes to the trial that was signed up for.  We want you to be able to try the product and see the results our customers are seeing.  As a courtesy we have refunded the account in full and you can keep the product we...

encourage you to try it.  I hope this resolves your concern today I hope you have a good day!

Dear [redacted],Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experience.  I am sorry to hear that you were not satisfied.  I have reviewed the account and I see that you placed a chargeback on this charge.  Once a...

chargeback is filed with your bank we are unable to provide any type of refund as a resolution to the account.  The outcome will be between you and your bank.  I am sorry I am not able to help more I hope you have a great day!

[redacted],
 
I have refunded your account as requested please have a great day and allow up to 5 days to see those refunds.

The customer signed up for a 14 day trial period which in the terms and conditions it stated that if she did not cancel she would be billed for the bottles she received in trial and put in a monthly subscription. The customer contacted customer service and was refunded for the most recent charges...

without sending back the products. If she wants a refund for the previous month she can send back the bottles for a refund as long as the bottles are not open; but a refund can not be issued if she still has the products. The customer has been billed since November of 2014 and just contacted us February to cancel her account. If she would like to return the bottles she can contact customer service to return or respond to this message.

[redacted]I apologize for any inconvenience this may have caused. It seems there may have been some confusion when it comes to the trial that was signed up for. I completely understand your concern after reviewing the account I went ahead and refunded the account in full as a courtesy and...

resolution today. I hope this resolves the concern have a great day!

[redacted] [redacted],I have reviewed the account and apologize about the confusion when it comes to the trial that was signed up for.  I do see where you called in on 09/08/2015 and were offered a 50% refund.  We processed that refunded that same day please remember it could take 3-5 business days...

to see the refunds.  As a resolution to this concern I have refunded the remaining charges on the account so you have been refunded in full.  I hope this resolves the concern have a great day! Total refunded $184.94[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it...

before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Kimberly H[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
[redacted] satisfied that the company has made this right by me. It was only fair. Revdex.com, thank  you for your assistance with this!

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Cynthia M[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Kimberly, I understand your concern when it comes to the charges and apologize for any confusion.  The account has been refunded in full as a resolution.

[redacted],I have reviewed this complaint and as a resolution refunded the account in full.  I see that you returned the product so I have refunded the account in full to resolve this have a good weekend.

Dear  [redacted],Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experience.  I am sorry to hear that you were not satisfied.  I have reviewed the account and as a resolution today we have refunded the account in full.  Please...

allow 3-5 days to see the refunds reflect in your account.  I hope you have a great day!