Metabo Garcinia

As stated in the terms and conditions that must be agreed to before placing the order if there is any delay in shipping or if the customer does not receive the product in a timely manner then they are to contact customer support within the 14 day trial period so that we can extend out the trial...

period or even reship the product if necessary. The customer placed the order on 3/31/15 and we did not hear from the customer until 4/15/15 and was to assume everything was fine with the account again due to the information being provided in the terms and conditions that the customer agreed to before placing the order. Due to the customer not contacting us within the trial period it is not our policy to issue a full refund and the agent did reship out a complimentary product. As a courtesy because we do understand the situation on top of reshipping the product we will extend out a 50% courtesy refund. Please let us know if she accepts this as a resolution and we will begin the refund process immediately.

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Attention Revdex.com this is not our company please remove this from our complaint extranet. We continue to send you emails and call with no resolution to you continuing to assign us complaints that are not our company please get this resolved ASAP!

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Tina,
I have reviewed this account as see that one of the two charges are in chargeback with your bank.  Once a chargeback is processed we are unable to provide a refund on that charge.  In an effort to resolve this complaint I have refunded the other charge in full.  The...

outcome on the other charge will be between you and your bank at this point.

I called to cancel this product after being charged a ridiculous fee before I could cancel it. The lady on the phone, [redacted] (sp?), was disrespectful and rude. When I told her I wanted to cancel the product because it didn't work, she asked me if I was using it correctly and went into the instructions. I told her that I had and that I would like to cancel. She then proceeded to tell me they could give me a discount. I told her that I would just like to cancel the product. She said, ok and than told me that there was a $1.95 fee for canceling. She said it was in their terms and conditions. I told her I would like to see where it says that a fee of $1.95 is charged for canceling. She took me to a page that said... You expressly agree to honor all charges and fees due in association with this Subscription(s). But it doesn't say how much and it doesn't specify what the charges and fees are for. I told her that I am not paying that fee. It didn’t specify that there was a fee for canceling and it didn’t specify how much the fees were. I told her that I wanted to speak to her manager. She told me that her manager does not talk to customers. After a little while of us going back and forth about the fee and speaking to a manager, I told her that I was reporting this. I asked for her manager’s name - she said it is [redacted]. She then said that I was getting worked up so that she would waive the fee. Don't some of these companies rip you off enough - why do they need the extra $1.95?

Thank you contacting customer support, There has been a full refund issued to customer 05/23/2015 12:51pm- Refunded - $74.00 Trans-ID: [redacted] ant today I went ahead and issued customer a refund for her restocking fee as well 06/03/2015 09:43am By [redacted] - Refunded - $14.95 Trans-ID:...

[redacted] customer will have to take these trans ID up with her bank

[redacted]
I apologize for any inconvenience this may have caused.  It seems there may have been some confusion when it comes to the trial that was signed up for.  I completely understand your concern after reviewing the account I see that you were refunded 50% of the charges...

back on 02/05/2016.  I went ahead and refunded the account in full as a courtesy and resolution today.  I hope this resolves the concern have a great day! 
Customer Service Manager

[redacted],
Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experience.  I am sorry to hear that you were not satisfied.  I have reviewed the account and I see that you placed a chargeback on this charge.  Once a...

chargeback is filed with your bank we are unable to provide any type of refund as a resolution to the account.  The outcome will be between you and your bank.  I am sorry I am not able to help more I hope you have a great day!

[redacted]
 I apologize for any inconvenience this may have caused.  It seems there may have been some confusion when it comes to the trial that was signed up for.  I completely understand your concern after reviewing the account I see that two of the three charges are in...

chargeback status with your bank.  I see that you were refunded 30% of each of those charges that are in chargeback status back on 10/27/2015.  I am unabel to provide any type of refund on those charges due to that status and once a chargeback is filed your bank pulls the funds from our side and provides you a credit.  What I was able to do is refunded the only other charge in the amount of $89.95 in full as a resolutin today..  I hope this resolves the concern have a great day.  Laurren G[redacted]

[redacted],
Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experience.  I am sorry to hear that you were not satisfied.  I have reviewed the account and see that it was already canceled out for you.  I understand there...

was some confusion when it comes to the charges for the end of trial.  As a resolution today I have refunded the account to resolve the concern.  I hope you have a great weekend!

[redacted],
You are correct you should see 4 refunds in total back to your account.  I did double check our billing system and the refunds were successfully processed back on 11/10/2015 when I responded to this complaint.  Please double check with your finical institution to insure you received all 4 now.  Below I have provided the transaction ID so you can track them better with your financial institution.  I am happy we were able to resolve this issue today have a great day!
 
11/10/2015 02:13pm By [redacted] Refunded - $14.95 Trans-ID: [redacted]
11/10/2015 02:15pm By [redacted] - Refunded - $89.95 Trans-ID: [redacted]
11/10/2015 02:15pm By [redacted] - Refunded - $88.95 Trans-ID: [redacted]
11/10/2015 02:16pm By [redacted] - Refunded - $89.95 Trans-ID: [redacted]

[redacted]
Thank you for contacting us to let us know your concern.  I am sorry that you were unable to reach us our support emails are responded to within a 24 hours of being received.  In addition we are available 24 hours a day 7 days a week at our customer service number. ...

I see you were concerned and wanted your account canceled I have not only canceled it but refunded it as well you should have already got the products in the mail and you make keep those.  I hope you have a great day!

Dear  [redacted],Thank you for contacting VLHeath and sharing your concern we want you to be satisfied with the product and your experience.  I am sorry to hear that you were not satisfied.  I have reviewed the account and as a resolution today we have refunded the...

account in full.  Please allow 3-5 days to see the refunds reflect in your account.  I hope you have a great day!

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  The business has issued the desired response, a refund, and I consider this complaint resolved.
Regards,
[redacted]

[redacted] I apologize for any inconvenience this may have caused. It seems there may have been some confusion when it comes to the trial that was signed up for. I completely understand your concern after reviewing the account I went ahead and refunded the account in full as a courtesy and...

resolution today. I hope this resolves the concern have a great day!  Laurren G[redacted]

[redacted],I do apologize about the confusion with the trial that was signed up for on 07/16/15.  I do see that you called and spoke to Darnell on 07/31/15 and he provided you with a full refund.  You should have seen these refunds reflect in your account within 2-3 business...

days after that call.  I hope that resolved the concern and apologize for any inconvenience have a great day![redacted]

Attached is a picture of the company when I canceled future orders. The email address is ([email protected]) they are associated with the company I originally added on my email. It's all one big scam.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. Please provide a return address . Only other request I like to see them implement is a warning email or letter stating your trail offer ends on such and such day so no one else has to go trough what I have I have open the package Half way is better then no way . Thank you for working on this with me . 
Regards,
[redacted]