Metabo Garcinia

I think the "Terms and Agreements" should be clearer and more visible and that the whole thing is very sneaky and corrupt. I begged for my money to be refunded and talked to several customer service reps and they wouldn't even think about it, so the fact that I had to go through the Revdex.com is sad on your business part. My money is now refunded but not until the complaint was filed. I am done speaking to the company and hope no one else is tricked in this way.

Dear Ray,Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experience.  I am sorry to hear that you were not satisfied.  I have reviewed the account and as a resolution today we have refunded the account in full.  Please allow...

3-5 days to see the refunds reflect in your account.  I hope you have a great day!

Kevin,Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experience.  I am sorry to hear that you were not satisfied.  I have reviewed the account and see that you were refunded in full on 08/08/2016 by our customer service agent....

 Please let us know if you have any other concerns.

Dear [redacted],I am sorry for any inconvenience or confusion when it comes to the trial that was signed up for. I did see that you were refunded for some of the charges shortly after placing the order when we refund an order shortly after it was placed it will not ship.  I did see...

that some of the other charges were not refunded.  As of today I refunded the other charges in full as a resolution today nothing will ship as you cancelled prior to it being sent to fulfillment.  You will get all your refunds and no shipments going forward.  I hope this resolves the complaint today have a great day!

[redacted] I apologize for any inconvenience this may have caused. It seems there may have been some confusion when it comes to the trial that was signed up for. I completely understand your concern after reviewing the account I went ahead and refunded the account in full as a courtesy and...

resolution today. I hope this resolves the concern have a great day! Laurren G[redacted]

Dear complaints,[redacted]I apologize for any inconvenience this may have caused. It seems there may have been some confusion when it comes to the trial that was signed up for. I completely understand your concern after reviewing the account I went ahead and refunded the...

account in full as a courtesy and resolution today. I hope this resolves the concern have a great day![redacted]

Dear [redacted],Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experience.  I am sorry to hear that you were not satisfied.  I have reviewed the account and as a resolution today we have refunded the account in full....

 Please allow 3-5 days to see the refunds reflect in your account.  I hope you have a great day!

The customer account has been refunded when she called in and spoke with our representative they informed her of our return policy and that a 14.95 restocking fee would be applied the customer agreed to that policy. We have went ahead and waived the restocking fee so her account has been refunded...

the full amount.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[redacted]
 I apologize for any inconvenience this may have caused. It seems there may have been some confusion when it comes to the trial that was signed up for. I completely understand your concern after reviewing the account I went ahead and refunded the account in full as a...

courtesy and resolution today. I hope this resolves the concern have a great day!

[redacted]
I apologize for any inconvenience this may have caused.  It seems there may have been some confusion when it comes to the trial that was signed up for.  I completely understand your concern after reviewing the account I went ahead and refunded the account in full as...

a courtesy and resolution today.  I hope this resolves the concern have a great day!12/11/2015 03:13pm Refunded - $89.95 Trans-ID: [redacted] 12/11/2015 03:14pm Refunded - $94.99 Trans-ID: [redacted]

I think this company has to step up and take responsibility for Shady business practices! I recently saw an ad online for Cellumis which is an anti wrinkle/aging serum for $4.95. It was advertised as a special rate and I went for it. Of course it was too good to be true. Come 2 weeks later, I see a charge on my account for $95 from Cellumis! As you can imagine I was shocked and so I called customer service and kindly asked where this charge was coming from. The lady on the line says "well ma'am that is the charge for the full bottle of Cellumis that was sent to you." I asked her what the $4.95 was and she says "well that's the shipping and handling charge and if you didn't send it back within 14 days of purchase then the full charge was taken from your account." Baffled of course I said "this was never disclosed to me and I didn't agree to it".
Turns out I did! She told me that all of that information (including the $95 charge information) was in the TERMS AND CONDITIONS!!!!

I don't know about you but I've made a bad habit of just checking that box, which I will NEVER do again. But I also think it's absolutely shady business practice to take advantage of people by hiding that kind of thing in the terms and conditions.

[redacted]
Thank you for sharing your concern we will do our best to resolve this in the future.  I have looked over the account and refunded you in full today.  Please allow a few days to see that refund the account has been canceled have a great day!

You have reached support@purific skin this is not our customer.

[redacted],I have reviewed the account and see that you called in on 08/08/15 and requested to return the product.  We offered you two options.  You accepted to received a 45% refund and to keep the product instead of returning the product.  Due to you not being satisfied with this...

option we have went ahead and refunded the remaining $60.99.  The account has now been refunded in full and was canceled back on 08/08/15.  I hope this resolves the concern have a great day!
[redacted]

[redacted],I have reviewed your account and apologize about the confusion with the trial that was signed up for on 7/02/2015.  As a resolution to this concern I have refunded the account in full please allow 1-3 business days to see these refunds in the account.  The...

details of the refunds are below I hope this resolves the concern have a great day!Cellumis - EyeIt seems you were reufnded $26.99 on 07/17I refunded the remaining $62.96 today Cellumis Serum It seems you were reufnded $28.50 on 7/17I refunded the remaining $66.49 today

[redacted]I apologize for any inconvenience this may have caused. It seems there may have been some confusion when it comes to the trial that was signed up for. I completely understand your concern after reviewing the account I went ahead and refunded the account in full as a courtesy and resolution...

today. I hope this resolves the concern have a great day! Thanks,Laurren G[redacted]

I ordered the free 14 day trial of skin cream on 1/19/16 and returned it on 1/25/16. Today my checking account was charged $94.90 for the product. After being on hold for over an hour, a company representative gave me a cancellation no of [redacted]. As I was trying to explain that I wanted a credit for the $94.50 ~ he hung up on me! My bank is working to have the debit reversed.

Dear Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experience.  I am sorry to hear that you were not satisfied.  I have reviewed the account and it shows that the account was refunded on 04/18/2016 11:17am refunded in...

the amount of - $89.99 Trans-ID: [redacted].  Thank you

[redacted], 
 
Upon reviewing the account we were originally unable to issue a refund due to the account being in Charge back status, the account has been cancelled and there has been no further charges. I am showing that you did speak with a member of our customer service team, it appears that the dispute filed was lost and the funds were returned back to us. As a courtesy we did issue a refund for the charges associated with the full cost of the products in the amounts of $49.95 and $59.95 as of 09/02/16.
 
Please let us know if we may be of any further assistance. 
 
Thank you for contacting Customer Support, 
 
Mindy