Metabo Garcinia

Tina,I have reviewed this account as see that one of the two charges are in chargeback with your bank.  Once a chargeback is processed we are unable to provide a refund on that charge.  In an effort to resolve this complaint I have refunded the other charge in full.  The outcome on...

the other charge will be between you and your bank at this point.

[redacted] I apologize for any inconvenience this may have caused. It seems there may have been some confusion when it comes to the trial that was signed up for. I completely understand your concern after reviewing the account I see you called in on 01/04/2016 and spoke to one of...

our customer service agents.  I see they offered and applied a 50% refund to the account.  I went ahead and refunded the account the other 50% so your account has been refunded in full as a courtesy and resolution today. I hope this resolves the concern have a great day! Laurren G[redacted]

Dear 
Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experience.  I am sorry to hear that you were not satisfied.  I have reviewed the account and it shows that the account was refunded on 
rgb(73, 73, 73); background-color: rgb(255, 255, 255); font-size: 12px; font-family: Arial, Helvetica, sans-serif;">04/18/2016 11:17am refunded in the amount of - $89.99 Trans-ID: [redacted]. 
 
Thank you

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I too was charged $86 I did not authorize. The charge was supposed to be $4.95 for shipping and handling only. There was no detail telling me I had to cancel goods in 14 days and return goods or I would be charged some ridiculous price.

I contacted said merchant and they said they would refund, they gave me a confirmation number but not a date.

I contacted my credit card company of unauthorized charges.

I thought I was getting a FREE trial of face and eye wrinkle reducing cream, free meaning product free, only paying shipping and handling. I was so wrong, if you don't return product within 14 days, bam! They slap on a charge of $89.99 for each product, then they'll ship you the product every 30 days for that amount unless you cancel membership. I had no idea of the terms which is not listed in front of your face unless you click "terms". Usually you have to check a box agreeing to terms, nope, no box to check.

I apologize for any inconvenience this may have caused. It seems there may have been some confusion when it comes to the trial that was signed up for. I completely understand your concern after reviewing the account I show that each product was successfully delivered to the...

address you provided.  We went ahead and refunded the amount you have requested as a resolution today. I hope this resolves the concern have a great day! 
12/22/2015 03:03pm By Laurren - Refunded - $89.95 Trans-ID: [redacted]
12/22/2015 03:04pm By Laurren  - Refunded - $89.99 Trans-ID: [redacted]
 
Laurren G[redacted]

CELLUMIS is a complete Scam! They charged my credit card 2x $182.99 total without my consent.

Do yourself a favor and do not purchase from this company any "trial" offer, because you will end up paying much higher fees than originally expected. While the company may stay within the legal limits of the law, their online practices are very deceptive. There appears to be no recourse, and if not satisfied, you will be not be given a refund. High $$ lesson learned the hard way!

I do see that the customer signed up for the 14 day trial program on 2/21/15. In our terms and conditions that must be agreed to before placing the order it does state that the customer has a 14 day trial with the product and if the customer does not want to be billed and placed on the 30 day auto...

bill and ship program after the trial period expires the customer must contact customer service and cancel out. We did not hear from the customer until 3/08/15 where our agent did go over the terms and conditions with the customer and cancelled out the account. If the customer has not used the products and they are unopened we are willing to offer a full refund upon receipt of the products. We would need for the customer to email us directly so that we can provide them with the necessary information. If the customer has used the products we are still willing to meet the customer half ways and offer an immediate courtesy refund of 50% on the charges. Please let us know which option the customer would like to proceed with so we can begin the refund process.

[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Attention Complaints we do not support the products listed please remove these from our complaints we are VL Health only.

[redacted],
Thank you for contacting us I am sorry for the experience you had with our customer service.  I will be coaching the agents after I review the calls as well as I have refunded the account as requested to resolve this complaint.  I hope you have a great...

weekend.

Dear [redacted]I am sorry for any inconvenience or confusion when it comes to the trial that was signed up for.  We want you to be able to try the product and see the results our customers are seeing.  As a courtesy we have refunded the account in full and you can keep the...

product we encourage you to try it.  I hope this resolves your concern today I hope you have a good day!

Dea[redacted],I am sorry for any inconvenience or confusion when it comes to the trial that was signed up for.  We want you to be able to try the product and see the results our customers are seeing.  As a courtesy we have refunded the account in full and you can keep the product we...

encourage you to try it.  I hope this resolves your concern today I hope you have a good day!

LeighAnne B[redacted],
 
I do see that you returned the product at this time and should have received the check.  Please let me know if you have not so I can follow up with upper management to get this resolved timely.

Kimberly,
 
I understand your concern when it comes to the charges and apologize for any confusion.  The account has been refunded in full as a resolution.

I apologize for any inconvenience this may have caused.  It seems there may have been some confusion when it comes to the trial that was signed up for.  I completely understand your concern after reviewing the account I went ahead and refunded the account in full as...

a courtesy and resolution today.  I hope this resolves the concern have a great day!12/11/2015 03:13pm Refunded - $89.95 Trans-ID: [redacted] 12/11/2015 03:14pm Refunded - $94.99 Trans-ID: [redacted]

Dear [redacted], 
 
We have cancelled the account and issued a refund in the amount of $54.95 back to the original form of payment used when the order was placed. We do not require any further information in regards to the refund as it has been issued. If you have cancelled the card, the refund will go back to the account that it was associated with. We can assure you that the account has been cancelled and that there will be no further charges or products sent out. 
 
Please let us know if we may be of any further assistance. 
 
Thank you for contacting Customer Support, 
Mindy

[redacted],
I have reviewed your complaint and apologize for the experience you had.  I see that we refunded you back on April 28th in full when you spoke to customer service.  I hope this resolves the concern have a great day!