Microsoft

Complaint: ***I am rejecting this response because:
I have been waiting a few months and no resolution has been madeI have never waited this long for a responseI don't even receive updatesThis is completely unacceptable.Sincerely,*** ***

Complaint: ***
I am rejecting this response because:
As I previously said, microsoft continued to charge me after my credit card had expired for a service I was not usingWhen I went to purchase a new year, microsoft took weeks of my subscription away because my credit card had previously expired when I was not using the serviceThis is unacceptableAn acceptable resolution is to extend my game time to the full year I paid for, Nov 8th,
I have been an avid mirosoft fan, purchasing a surface on launch day, a microsoft phone, and holding stock with the companyThis experience has led me to rethink my relationship with microsoft.
Sincerely,*** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban. We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live. Please
understand that the Enforcement link below is the only avenue to receive more information regarding your account banYou can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct For additional information regarding your ban, please visit http://enforcement.xbox.com/We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account banSincerely, Microsoft Corporation

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Windows Phone. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the
information you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistancePlease visit http://www.microsoft.com/en-us/mobile/support/ for Windows Phone support.Sincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because:Sincerely,*** ***
well I know for a fact that I have email addresses and one was being charged every month and the other wasn't so I will take this further

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Windows 10. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your product key. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
Sincerely,
Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your laptop issueAfter reviewing your service request number, (***), and your chat history with our customer service agent, it is apparent your only way to work out an accommodation
would be to work directly with the San Francisco Microsoft StoreWe would like to apologize for this situation, but it is up to the Microsoft Store to work out an accommodation in this scenario as they would be responsible for handling the shipping and security of your devicePlease reach out to them or our customer service at support.microsoft.com with any further questionsSincerely, Microsoft Corporation

Hello,
My name is Kaisa and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints
I received your complaint via Revdex.com saying that you have experienced issues with SkypeI’m very sorry to read that and I will gladly assist you further
We give refunds in
accordance with our refund policy in Skype’s Terms of Use
You can get a refund if:
You haven’t used any Skype Credit purchased and you make a refund request within days of that purchase (EU only)
You have a subscription that you haven’t used and that hasn’t expiredLearn more about Skype Number subscriptions
You’re experiencing technical issues, which we determine to be Skype’s fault
We can determine that your account has been taken over by a third party and used fraudulently
We can determine that Skype has charged you in errorBe aware that you must contact us within days of such charge being processedWe cannot give you a refund for charges that are more than days old
Refund payments will be made using the same payment method you used to make the initial purchaseSkype cannot complete the refund if the original payment method is no longer available, for example your credit card expired, the PayPal account is closed, or where the payment method doesn’t allow a refundOutside of the 14-day period in the EU, refunds are at the discretion of Skype
Unfortunately, these orders are older than days and therefore we are unable to issue a refund
You can contact your credit card company for a chargeback or use the Skype Credit you have on the account for Skype services
Please find a list of all Skype features here: https://www.skype.com/en/features/
I hope this response has been helpful
We apologize for any possible inconveniences caused by this
I appreciate your patience and understanding
Kind regards,
Kaisa
Customer Relations Office
Skype

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your console. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you
have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceSincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com. The Global Escalation Services team has thoroughly investigated this issue and due to Microsoft policy we consider this matter closed. We apologize that we are unable to provide your desired resolution, but we do not consider this matter to be an exception of Microsoft's policy regarding warranties and refunds
Sincerely,
Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Microsoft Store purchase. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolutionSincerely, Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***. Attached is a letter of explanation with the Microsoft Case Number#***Thank you
Sincerely, *** ***
Dear Sirs:
I was not able to reach a human today at any of the Microsoft Customer Service numbers listed on your website so I am sending this letter. I have already filed a complaint with the Revdex.comI will continue to pursue this issue until it is resolved
Last night Windows was installed on my computer without my permissionThe computer is in my home and I am the only person with access to itMy operating system is Windows and I have ignored all aggressive attempts by Microsoft through the annoying messages to upgrade my system to Windows 10. Yesterday I was using Windows and this morning I looked at my screen and was shocked to see Windows 10. I could not reach a human at Microsoft to remove it so I had to pay $to Dell’s Technical Support to uninstall and restore I DID NOT REQUEST IT AND DO NOT WANT IT
I do not know anyone who is happy with Windows and there is a 100% preference by almost everyone for Windows
Microsoft should reimburse me $for this unnecessary expense due to this unfair and possibly illegal practiceI have a home business and I also wasted a full day on getting uninstalled and restored
Microsoft should be held accountable for this action. From the calls I made today, I learned that many other people have recently had this same experience
Please contact me to resolve this as soon as possible.
I appreciate your prompt attention to this matter
Sincerely,
** *** ** ***

Dear *** ***,
Thank you for responding regarding issues with Microsoft Office. We apologize that we are unable to verify your account or locate your service request with the information provided in your claim. We would like to assist in investigating your claim, however without a valid service request number we are unable to take further actionIn the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help.
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com. In reviewing your account, it appears as though the error you are receiving indicates that the console was tampered with and cannot be connected to the Xbox Live service to install a system updateAt this
time, Microsoft considers this matter closed as this is a non-supported scenario and the console is almost seven years out of warrantySincerely,Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your compromised Xbox accountAfter reviewing your service request number it appears one of our unauthorized access agents has sent you an email on 8/at 7:11am with steps to help you
recover your accountPlease follow the steps outlined in our agent’s email and respond to their email when you have completed themSincerely, Microsoft Corporation

Dear ***
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Surface issue. We have been able to find your account and see that you have had multiple interactions with support regarding this issue which appears resolved. If you are still
experiencing an issue with your account, please update your Revdex.com claim confirming your most recent service request number and we will be happy to investigate further
Sincerely,
Microsoft Corporation

Revdex.com: I have an email from Bing Rewards stating that they recognize that in this Lucky game I did get squares with a Microsoft Band in each oneThey also stated that a Microsoft Band is not one of the prizes. So basically they admitted to some type of fraudulent contest. I can't figure out how to save aol mail to my computer so I can send you copies of their emailsI can copy and paste them if that would help you any. I still think that since the original email says that you can win a prize instantly by matching squares and I got matching squares with a Microsoft band, they should send me a Microsoft band.I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding malware on your computer. The situation you are describing is malware that claims to be from Microsoft but is not. We recommend that you do not contact the number on your screen again
and that you do not provide any personal information to the people at that number. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided. If you had spoken with Microsoft Technical Support you would have been provided a service request number. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
Please contact Microsoft Support for assistance with removing this malware at 1-800-microsoft (1-800-642-7676)You can also visit support.microsoft.com for additional support options
Sincerely,
Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Xbox purchase. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the
information you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support, you can reach Xbox support at 1-800-4MY-XBOX (800-469-9269) between the hours of 6:00AM - 10:P.MPacific Time, days a week including holidays.
Sincerely,
Microsoft Corporation