Microsoft

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Surface Book Pro issueAfter reviewing your service request number and conversation history with our GES agent, our agent is correct in stating we will not be able to issue a refund for your Surface as you’re past Microsoft’s 30-day money back guarantee periodAs an alternative option, you may set up a standard exchange and a replacement device may be sent to youYour options are outlined in our agent’s most recent email, sent 8/Please respond to our agent’s email within the next days if you require any further assistanceMicrosoft now considers this case closed and will no longer be responding. Your service request number is: ***Please refer to the snipped quote below from the Microsoft Services Agreement, Section 9, part g:“No refunds will be given for any charges more than days oldWe reserve the right to issue refunds or credits at our sole discretion.”(https://www.microsoft.com/en-us/servicesagreement) Sincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because: no action was taken by the Revdex.com on my behalf I was able to get a refund from Microsoft after spending hours on the phone and with the aid of a representative from my Discover card I feel that Microsoft was fraudulent in charging an automatic renewal to a closed account number and my credit card company should not have allowed a renewal charge to carry over from a closed account number to a new account number without my permission I think the Revdex.com has a responsibility to protect consumers from this aggressive attempt by corporations to pad their profit margins by any means Surely, if a consumer wanted to renew a subscription they would do so.Sincerely,*** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox unauthorized purchase issueWe would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
providedIf you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceWhen you contacted our support, a service request number should have been provided for youIt is usually 10-digits long. Sincerely,Microsoft Corporation

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com. As previously stated, Microsoft has provided all relevant information to you here and through support.To continue with your pursuit on this matter, please visit http://www.bing.com/explore/feedbackMicrosoft considers this matter closed and will not provide any further information on this issue through this forum.Sincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because: Microsoft will continue to look into the situation and I would like to leave this open for now.Sincerely,*** *** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Skype account credit. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Complaint: ***
I am rejecting this response because:You may consider this case closed as long as you want, but a court and the government may find it differentlyYou were forced to pay billions in Europe for your monopoly on the business, and we will not allow such practice here as wellMy next step is the antitrust committee in the Senate.
Sincerely,
*** ***

Hello ***,
Thank you for responding regarding your concerns with Outlook. We apologize that we are unable to verify your account or locate your service request with the information provided in your claim. We would like to assist in investigating your claim, however without a valid service request number we are unable to take further actionIn the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help.
If you have not yet contacted support about this issue, please visit support.microsoft.com or call 1-800-642-7676.
Sincerely,
Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe company made right and sent a replacement consoleSincerely, *** ***

Complaint: ***
I am rejecting this response because: I was hacked ***
Sincerely,
*** ***

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com. We are sorry to hear about your Xbox One issueIn reviewing the case and the information you provided, the console is out of warranty and the best option to get your console repaired or replaced will
be through our out of warranty options at myservice.xbox.comDue to this, Microsoft considers this matter closedSincerely,Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox Live account access. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, please call 1-800-4MY-XBOX (800-469-9269). Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because I'm adding the requested information
I contacted Xbox support via online chat on June 10, I was not provided a support case number but my gamer tag is "***"
is it possible to update the complaint with this information per request?
Sincerely,*** ***

Complaint: ***I am rejecting this response because:
There is no transparency in Microsoft's process to suspend someone's accountThey can literally suspend any user and there is no department or manager that is required to offer an explanationThat might be sufficient in Cuba or North Korean, but that should not be acceptable in the United States of America
Does Microsoft have a preference as to who should use their products? What demographic makes the majority of reports to Microsoft and who is Microsoft punishing as a result of violating their vague conduct policy? If Microsoft is the only one privy to that information how does the consumer and the Revdex.com know that the company is not violating consumers?
I am not trying to be anyone’s supervisor at MicrosoftThe company makes great productsI have purchased many personal computers that use their technology, and I have owned various consoles since While I am upset that Microsoft and this Enforcement Team chose to punish me, for retaliating against someone who harassed me, that’s life and it can be unfairHowever, I believe that disconnecting parts of a service I pay for, WITHOUT REIMBURSING ME IS TANTAMOUNT TO FRAUD
How many users annually have Microsoft disconnected their service without reimbursing them portions of their Xbox Live fee? Thats needs to be investigated, because Microsoft could’ve chosen to stop me from communicating with this user who reported meInstead the company chose to bar me from communicating with persons I know.
Lastly, an Xbox is not only a gaming consoleI can talk to people all over the world who own one with it for no additional chargeJust adding that service to my *** phone bill is an additional $monthly. If I could get some assistance against this intentionally biased business practice I would greatly appreciate it
Sincerely,*** ***

Complaint: ***I am rejecting this response because: This isn't a response, it's automated just like the initial message that said Microsoft doesn't respond to the Revdex.com This is absolutely the worst customer service experience of my life There is no reason this couldn't have been resolved on the first of the phone calls I have made I demand the refund and request $gift card for the hours of my time wasted.Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding account recovery. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueWe apologize for the delay in contactYour contact information has been updated and an agent will be reaching out to you via phone shortlyWe appreciate your patience
Sincerely,
Microsoft Corporation

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox consoleAs stated previously, we are unable to offer in-warranty services to a device whose warranty has expiredWe apologize that we are unable to provide your desired resolution, however we support the agent's decision, as it is in line with Microsoft's policy regarding this issueIf you would like to go through with a paid, out of warranty replacement, please let us know and we would be happy to further assist youSincerely, Microsoft Corporation

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com. We are sorry to hear about your Elder Scrolls Online issueSince this is a third party title, all support inquiries for in game issues will be better fielded by the publisher of the titleDue to this,
Microsoft considers this matter closedSincerely,Microsoft Corporation

Hello ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding Windows 10. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, please visit support.microsoft.com or call 1-800-642-
Sincerely,
Microsoft Corporation