Microsoft

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.comIn the photo you provided, there were two asterisks next to the word “Games”This leads to a footnote on the same packaging that states the following:
“**Select Xbox games are backward compatible and playable on Xbox One, see xbox.com/xbox-one/backward-compatibilityGames requiring Xbox accessories or Kinect are not compatible with Xbox One consolesXbox Live and Broadband internet required for initial download of game to console.”
Due to this information, the previous reply from Microsoft regarding a select number of games that are available does not include the title you had intended to play using the Backward Compatibility feature of the Xbox OneAll information was provided on the packaging included on the retail packaging
Microsoft considers this matter closed
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Xbox account. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Hello ***,
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington
We apologize for the delay in responding to your claim. If you are still experiencing an issue with your product or service, please update your Revdex.com
claim confirming your most recent service request number and we will be happy to investigate further
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with
Sincerely,
Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, I am still awaiting a response from the team they said would contact meSincerely, *** ***

Complaint: ***I am rejecting this response because: The only theft that occurred was the theft of my account and the money taken from my credit card when the thieves were given access to my account by Microsoft representativesI will never purchase anything for XBox or Microsoft again and will dispute the purchases I legitimately made because Microsoft has now taken my ability to use those products with their banning my accountI am extremely disappointed in how Microsoft expresses not only a blatant disregard for their customers but also a willful and negligent disregard for their customers' account securityGood bye Microsoft.Sincerely,*** ***

Dear *** * ***
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your recurring Xbox Live charges. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, please call 1-800-4MY-XBOX (800-469-9269). Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Microsoft Account. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Complaint: ***
I am rejecting this response because:Microsoft sent yet another defective unitThey did not resolve the issue
Sincerely,
*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueThe Global Escalation Services team is now handling your case, and will work with you directly toward a resolutionOur records indicate that the agent working on your case, Toyia, has sent multiple e-mails to the account listed in your claim to confirm your reception of the link needed to recover your accountPlease double check your e-mail, including directories such as the Spam folder that it may have gone to
Sincerely,
Microsoft Corporation

Complaint: ***
Service Request Number:
***
Email addressfor service was ***@hotmail.com
Sincerely,*** ***

Hello ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding Xbox billing issuesUnfortunately, you have not provided enough information for us to work with you to address your concerns. We do need a valid service request number in order to proceed. The quickest way to get this issue resolved is by visiting support.microsoft.com or calling 1-800-642- If you are unable to resolve this issue via this avenue, please reply with your service request number so we can further investigate this issue
Thank you,
Microsoft Corporation

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox accountWe would like to investigate your issue further but were unable to locate a Service Request Number within your claim or with the information you have providedIf you have
a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account.If you have not yet contacted support about this issue, please call *** ***)Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays.Sincerely,Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows uninstall request. The Technical Support Escalation team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:Well I dont consider it closed because I never got a refund...period...now either you give me the refund or we can continue this dispute, I can go on forever, and im not stopping until you give me what is rightfully mine.Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with the Windows upgrade. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft
Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Xbox Elite controller. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information
you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because I do not work for Microsoft and am not bound by your protocols
Please send me an email address, I'll send you the details of the Bing profile with the incorrect information so that you can remove itTo me, this seems the best way to proceed
Sincerely,*** ***

Complaint: ***I am rejecting this response because: no action was taken by the Revdex.com on my behalf I was able to get a refund from Microsoft after spending hours on the phone and with the aid of a representative from my Discover card I feel that Microsoft was fraudulent in charging an automatic renewal to a closed account number and my credit card company should not have allowed a renewal charge to carry over from a closed account number to a new account number without my permission I think the Revdex.com has a responsibility to protect consumers from this aggressive attempt by corporations to pad their profit margins by any means Surely, if a consumer wanted to renew a subscription they would do so.Sincerely,*** ***

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows drivers concern. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely,Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your custom Xbox controller issueAfter reviewing your service request number it appears one of our GES agents has been assisting youPlease continue to work with our agent towards a resolution and direct any questions you may have to their email address Sincerely, Microsoft Corporation