Microsoft

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Xbox account. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information
you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support, you can reach Xbox support at 1-800-4MY-XBOX (800-469-9269) between the hours of 6:00AM - 10:P.MPacific Time, days a week including holidays. Sincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because:Sincerely,*** ***
No, I do not have a service request numberWhen I called and to the person in India,
he refused to give me a case number. He only said that if I would not allow him to take
over my computer Microsoft could not help me remove the Windows upgrade worm
from my computer. Is Microsoft saying here that the lack of my having a service request
number which their tech support rep refused to give me, I cannot get any assistance from
them? They are the only ones that have the capability to remove this mess from my computer
I, in good faith, signed up for the Windows upgrade, but that was before I was told by
Dell Computer, my computer's manufacturer that my model is not approved for Windows

Complaint: *** I am rejecting this response because:Thank you for reaching out to me to help resolve the issueI am not sure what the service request number is or where to find thisI searched my emails to see if I was ever sent this, but I didn't find itI did find a Microsoft account name: ***Does this help you? If you are in need of the service request number, please give me detailed instructions on how to obtain this.Thank you, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely,
*** ***
I accept that they will be reviewing my complaint I do not accept that this issue is resolved, as I have not heard any solutions to resolve issues yet
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***Here is one of the emails they sent me that should contain the necessary information they claim they cannot locate
Hi ***,
Thanks for reaching out to Answer Desk this is Paul L, I am making a follow up email for your case #***
One of our Escalation Engineer will attempt to reach you at the preferred callback time that we've set for youWe hope for your availability as below:
Available Date: Nov19, 2016Available Time: 9am-11amPhone number: ***Alt Phone: NoneTime Zone: PST
If the scheduled callback does not work for you, please let us know
Thanks again for choosing Answer DeskWe’re here when you need us
Answer Desk Team
Sincerely, *** ***

Complaint: ***
I am rejecting this response because:Again, I have been fooled by MicrosoftHow could anyone in a good faith state of mind could think that the following scenario is acceptable: Microsoft "honored" the one-year warranty with a defective replacement that does not perform as advertised (A defect that Microsoft has recognized publicly to be a failure). How could this be acceptable? Providing defective replacements as warranty replacement is against the consumer interest and should not be tolerated. I will not cease and desist, nor give up on this claim
Sincerely,
*** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issueUnfortunately, after reviewing your service request number and conversation with our agent, our agent is correct in stating the only option would be to grant your Microsoft account
credits to be used towards a future purchase on the Microsoft StoreIf you would like to take advantage of this option please respond to our agent’s most recent email sent (7/28) and they would be happy to assist youWe now consider this case closed and will no longer be respondingPlease refer to the snipped quote below from the Microsoft Services Agreement, Section 9, part g: “We reserve the right to issue refunds or credits at our sole discretion.” (https://www.microsoft.com/en-us/servicesagreement) Sincerely,Microsoft Corporation

Dear ***,
Thank you for responding regarding Age of Empires III. We apologize that we are unable to verify your account or locate your service request with the information provided in your claim. We would like to assist in investigating your claim, however without a valid service request number we are unable to take further actionIn the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One bundle issueAfter reviewing your service request number it appears one of our support agents is currently assisting you and sent their most recent email on 7/31. Our agent has a folldate set for 8/at 8:30pm ET.A return shipping label has been created for youThe information regarding the shipping label is included in the email that was sent to you on 7/Please feel free to reply to the email sent from our agent on 7/with any questions or concerns during this processYour service request number is: *** Sincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because: I CAN'T get through to place this complaint! The website's I have been directed to from your customer service people, lead you through a road map to now where. The support.com, feedback.com all have a links that lead to nothing! there is no true complaint line of access. It appears easy to place your complaints to many blog sites, but not Microsoft directly. If I can't get a resolution this way, I will try airing my complaint through local news channels. I just want money for the laptop I was forced to pay out due to Windows download!Sincerely,*** ***

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your outgoing email server configuration issue. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information
you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not contacted support regarding this issue, we encourage you to contact technical support at 1-800-microsoft (1-800-642-7676) or visit support.microsoft.com to get immediate assistance with your email configuration
Sincerely,Microsoft Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with Skype. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:
Not resolved you never contacted me until now this matter again is not resolved this letter is the first correspondence I received in this matter my phone number ***-***-*** ?please foreward this message to supervisor to contact meThis matter should not be closed cc: ***
Sincerely,*** ***

Hello *** ***
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington
We apologize for the delay in responding to your claim. If you are still experiencing an issue with your product or service, please update your RevDex.com claim confirming your most recent service request number and we will be happy to investigate further
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: The business requested I send the ticket number to investigateThat ticket number is ***. Sincerely,*** ***

Revdex.com:In response to complaint ID ***, and find that this resolution is satisfactory to me, provided the issue is fixedIf not, I will pursue it further
I don't know if it makes a difference or not, but I signed up to Skype via my Microsoft account, which is linked to the email address I provided, ***@gmail.com.
Sincerely, *** ***

Complaint: ***I am rejecting this response because:I've already tried emails and chatsI don't think it is an acceptable response for them to tell me that I have to call them. Simply read my complaint, and fix the problemThe contents of the beginning of my latest 26-minute chat with Microsoft is attachedI don't care to repeat that conversation on the phone.Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I look forward to their prompt follow up and if not, I will contact the Revdex.com once again. Sincerely, *** ***

Initial Business Response /* (1000, 5, 2014/08/08) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox accountWe would like to investigate your issue further but were unable to locate a Service Request Number within
your claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX)Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays
Sincerely,
Microsoft Corporation