Microsoft

Dear *** * ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding access to your Xbox Live account. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you
have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, please call 1-800-4MY-XBOX (800-469-9269). Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:
There is no transparency in Microsoft's process to suspend someone's accountThey can literally suspend any user and there is no department or manager that is required to offer an explanationThat might be sufficient in Cuba or North Korean, but that should not be acceptable in the United States of America
Does Microsoft have a preference as to who should use their products? What demographic makes the majority of reports to Microsoft and who is Microsoft punishing as a result of violating their vague conduct policy? If Microsoft is the only one privy to that information how does the consumer and the Revdex.com know that the company is not violating consumers?
I am not trying to be anyone’s supervisor at MicrosoftThe company makes great productsI have purchased many personal computers that use their technology, and I have owned various consoles since While I am upset that Microsoft and this Enforcement Team chose to punish me, for retaliating against someone who harassed me, that’s life and it can be unfairHowever, I believe that disconnecting parts of a service I pay for, WITHOUT REIMBURSING ME IS TANTAMOUNT TO FRAUD
How many users annually have Microsoft disconnected their service without reimbursing them portions of their Xbox Live fee? Thats needs to be investigated, because Microsoft could’ve chosen to stop me from communicating with this user who reported meInstead the company chose to bar me from communicating with persons I know.
Lastly, an Xbox is not only a gaming consoleI can talk to people all over the world who own one with it for no additional chargeJust adding that service to my *** phone bill is an additional $monthly. If I could get some assistance against this intentionally biased business practice I would greatly appreciate it
Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueWe apologize for the delay in contactYour contact information has been updated and an agent will be reaching out to you via phone shortlyWe appreciate your patience
Sincerely,
Microsoft Corporation

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Surface Book Pro issueAfter reviewing your service request number and conversation history with our GES agent, our agent is correct in stating we will not be able to issue a refund for your Surface as you’re past Microsoft’s 30-day money back guarantee periodAs an alternative option, you may set up a standard exchange and a replacement device may be sent to youYour options are outlined in our agent’s most recent email, sent 8/Please respond to our agent’s email within the next days if you require any further assistanceMicrosoft now considers this case closed and will no longer be responding. Your service request number is: ***Please refer to the snipped quote below from the Microsoft Services Agreement, Section 9, part g:“No refunds will be given for any charges more than days oldWe reserve the right to issue refunds or credits at our sole discretion.”(https://www.microsoft.com/en-us/servicesagreement) Sincerely,Microsoft Corporation

Hello,
After over an hour on the phone with Microsoft and after days of waiting, Microsoft has confirmed they will be refunding my money. This case (***) can be closed
Thank you,
***

Complaint: ***
I am rejecting this response because:I still do not have access to my accountAll they did was request my claim numberHere are my numbers: *** - Service Request Update *** and account recovery request number is ***
Sincerely,
*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban. We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently suspended temporarily from accessing Xbox
Live. Please understand that the Enforcement link below is the only avenue to receive more information regarding your account suspension
You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU
You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct
For additional information regarding your ban, please visit http://enforcement.xbox.com/
We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account suspension
Sincerely,
Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***I am rejecting this response because I'm adding the requested information
I contacted Xbox support via online chat on June 10, I was not provided a support case number but my gamer tag is "***"
is it possible to update the complaint with this information per request?
Sincerely,*** ***

Complaint: ***I am rejecting this response because:Sincerely,*** ***

Dear *** *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox card. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceSincerely,Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe company made right and sent a replacement consoleSincerely, *** ***

Hello ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding Windows 10. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, please visit support.microsoft.com or call 1-800-642-
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:Sincerely,
*** ***
I do nor accept the responseThe plans were not fully disclosed to meThey want to use a policy which does warrant a exceptionI was just contacted by someone in the billing dept today that offered me a one month credit which I declined due to my complaintI am confused how one person from Microsoft offered a monetary credit and I was just advised above that they don'tThis company can't stay consistent with there complaintsThat just shows they are a bunch of crooksI will be filing a CEO complaint and bringing this to the attention of the Attorney General in WA

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox consoleAs stated previously, we are unable to offer in-warranty services to a device whose warranty has expiredWe apologize that we are unable to provide your desired resolution, however we support the agent's decision, as it is in line with Microsoft's policy regarding this issueIf you would like to go through with a paid, out of warranty replacement, please let us know and we would be happy to further assist youSincerely, Microsoft Corporation

Hello,
My name is Kaisa and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints
I received your complaint via Revdex.com saying that you have experienced issues with SkypeI’m very sorry to read that and I will gladly assist you further
In order to recover
access to your Skype account, please recover the password here: https://login.skype.com/recovery
By requesting a password recovery token
In order to secure the account, please make sure to use a strong password and change your password on a regular basis
Choosing a secure password to access your Skype account is crucialHackers use lists of common passwords to access accounts (not only on Skype but across all websites)It is therefore critical that you use a strong, unique password
Read more about how to stay secure online here: http://www.skype.com/en/security
We apologize for any possible inconveniences caused by this
I appreciate your patience and understanding
Kind regards,
Kaisa
Customer Relations Office
Skype

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Downloadable ContentWith the information you provided in your claim, we were able to locate the service request regarding this issue on your accountOur records indicate that the agent
you spoke with provided you with the product key code, as well as a $coupon code as compensation for your time, thus resolving this matterPlease check the most recent e-mail sent by the agent on 10/for the codes
Because your original request has been fulfilled, Microsoft will be closing this caseIf you have any other issues regarding your Downloadable Content, please reply to the agent's e-mail as soon as possible and they will be happy to provide further assistance
Sincerely,
Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com. The Xbox Listening and Advocacy team has thoroughly investigated this issue and due to the Xbox One having external damage we will not repair or replace the console. This damage has voided the
warranty We consider this matter closed per our Warranty Terms (see link below)
Xbox One Warranty Terms: http://support.xbox.com/en-US/xbox-one/warranties-and-repair/console-kinect-warr...⇄ /> Sincerely,Microsoft Corporation

Dear Patrick M***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One game issue. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceThe following site has answers to common questions about Forza 7: (http://support.xbox.com/en-US/games/game-titles/forza-motorsport-7-faq) If you have not yet contacted our support, please visit support.microsoft.comSincerely,Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox Live account access. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, please call 1-800-4MY-XBOX (800-469-9269). Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays
Sincerely,
Microsoft Corporation