Microsoft

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Skype number issueThe Global Escalation Services team will investigate this matter and contact you directly to work toward a resolutionSincerely, Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Downloadable Content. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolutionSincerely, Microsoft
Corporation

Dear ***, Thank you for contacting Microsoft Corporation through the Revdex.com regarding your Xbox Live account. Your Gamertag was found to be in violation of the Xbox Terms of Use or the Xbox Live Code of Conduct and subsequently suspended from accessing Xbox
Live. We have taken additional steps to review and reconfirm the enforcement action taken against the Gamertag and stand behind the decision. For further details on what kinds of behaviors or actions led to the account suspension, please review the websites listed below. Xbox has no obligation to provide you with specifics regarding your violation. We will no longer be responding to any further requests concerning your enforcement action as this matter is closed. You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/. Sincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding potential support scams. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft
Corporation

Complaint: ***I am rejecting this response because: I have contacted Microsoft MANY MANY times and wasted almost hours on trying to get this problem resolvedI only escalated to this complaint because they would not take responsibility for the problem, and when they did, they said I WAITED TOO LONG TO ASK FOR A REFUND, which was not trueThis is really ridiculousThey haven't addressed ANYTHING.Sincerely,*** ***

Complaint: ***I am rejecting this response because:
I have not been contacted
Sincerely,*** ***

Hello,Thank you for your reply and for the information providedIhave been able to locate the payments on the Skype account „***“ wherethere has been a Unlimited World monthly recurring subscription.Please note that all Skype subscriptions are recurring bydefault as stated in our Terms of Use and also stated to customers before weask to confirm the purchase.I have now cancelled the recurring payment and issued agoodwill refund for the Credit card payments for the last ordersThe fundswill be returned to your credit card account.I hope this response has been helpful.We appreciate your understanding.Kind regards,***Customer Relations OfficeSkype

Complaint: ***
I am rejecting this response because: Your Techs have already told me they can't fix the computer your Technician broke. It's time to get this computer to a technician that can fix my computer and because of the gross negligence from Microsoft they need to pay for the fix. Maybe it is also time to send your technicians to technical school.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: there was no resolution just a "PC" garbage replyNo acknowledgment to the problem, just trying to brush it off
Sincerely,
*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding billing issues linked to your replacement device. The Global Escalation Services team will investigate this matter and contact you directly to work toward a
resolution
Sincerely,
Microsoft Corporation

Complaint: ***
I am rejecting this response because: I've spent far too much time having my cases mishandled by your staff and having promises failed to be kept. In order for me to accept any sort of resolution, I want to be contacted directly by a member of Microsoft upper customer support team. I expect to be contacted within the next business days so I can once more try and resolve this problem. You can reach me, as you have in the past, at ***@aim.com
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: a minor signed up for this account. I would appreciate a refund!Sincerely,*** ***

Complaint: ***I am rejecting this response because: I updated my claimSincerely,*** ***

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your console repair. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the
information you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
Sincerely,
Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your DELL issue. We appreciate the time you have taken to provide your honest feedback regarding their ability to give out a COAYour comments have been recorded and we appreciate
your continued support of Microsoft products and servicesSincerely, Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Skype. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
Sincerely,
Microsoft Corporation

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com. Since Gamertag violations are a Terms of Use Violation managed by the enforcement team, you will need to contact them through the forum at https://enforcement.xbox.comMicrosoft considers this matter closed.Sincerely,Microsoft Corporation

Dear *** ***
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your concerns with your Microsoft Account. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Initial Business Response /* (1000, 5, 2015/01/13) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox accountWe would like to investigate your issue further but were unable to locate a Service Request Number within your
claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account
If you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX)Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: You haven't addressed the issue of the complaintThis is not a complaint regarding your product, this is a complaint regarding the fact that your company made an unauthorized charge to my credit card without my knowledge causing a fraud alertThat fraud alert caused my credit card to be have to be reissued right in the middle of the Christmas season which caused a seven day delay in my ability to use the card! In addition, the card is a cash back card which also resulted in the loss of my cash back rewards When I contacted Microsoft regarding the fact that they had caused all of these issues, their response was essentially, "oh well" So one more time Microsoft is NOT addressing the issue and it has been now six months since the issue occurredThe lack of customer service and the inability of Microsoft to address the complaint speaks volumes to the original complaintPerhaps they should reread the complaint before responding! Sincerely,*** ***