Microsoft

Complaint: ***I am rejecting this response because:
The problem and MANY OTHERS are not resolved because I can't contact anyone from Microsoft that has an American accent that I can understand. And just based on the time it took for Microsoft to respond to this complaint it is quite obvious to me that Microsoft does not care about supporting its users.Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with Windows 10. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation through the Revdex.com regarding your Xbox Live account. Your Gamertag was found to be in violation of the Xbox Terms of Use or the Xbox Live Code of Conduct and subsequently banned from accessing Xbox Live. We have taken additional steps to review and reconfirm the enforcement action taken against the Gamertag and stand behind the decision. For further details on what kinds of behaviors or actions led to the account suspension, please review the websites listed below. Xbox has no obligation to provide you with specifics regarding your violation. We will no longer be responding to any further requests concerning your enforcement action as this matter is closed.
You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU
You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct
For additional information regarding your ban, please visit http://enforcement.xbox.com/
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban. Thank you for providing the additional informationWe have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live. As stated previously, please understand that the Enforcement link below is the only avenue to receive more information regarding your account ban
You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU
You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct
For additional information regarding your ban, please visit http://enforcement.xbox.com/
We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account ban
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with unauthorized charges to your Xbox account. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:There should always be a way to refund consumers their money, whether or not the fault lies with the company or the individual. Sincerely,*** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows update issueWe would like to apologize on behalf of our customer service representativeIf you are still in need of technical support you may visit support.microsoft.com or call
our tech support at 1-800-642-Please refer to the snipped quotes below from the Microsoft Services Agreement, Section 12, Section 7, part (b) and the Windows License Terms, Section 6: “You understand that use of the services is at your own risk and that we provide the services on an ‘as is’ basis ‘with all faults’ and ‘as available’You bear the entire risk of using the services.” “Sometimes you’ll need software updates to keep using the ServicesWe may automatically check your version of the software and download software updates or configuration changesYou may also be required to update the software to continue using the Services.” “The software periodically checks for system and app updates, and downloads and installs them for youYou may obtain updates only from Microsoft or authorized sources, and Microsoft may need to update your system to provide you with those updatesBy accepting this agreement, you agree to receive these types of automatic updates without any additional notice.” (microsoft.com/***) (microsoft.com/***)Sincerely, Microsoft Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:Sincerely,*** ***
I SIMPLY NEED TO SITO MY MSN WEBSITE, AND MSN DOES NOT NEED TO DISTURB MY INTERNET

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.comWe appreciate the time you have taken to provide your honest feedback regarding your experience, and your comments have been recordedWhile we understand your frustration, as previously stated, due to the Microsoft Services Agreement we are unable to offer further assistance with your claim
Sincerely,
Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding delivery issues. If this is still an issue, please update your Revdex.com claim confirming your most recent service request number and we will be happy to investigate
further
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding charges on your account. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
Sincerely,
Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com. Upon reviewing your account, it appears that the console is out of warrantyIf the console is no longer functioning, Microsoft offers repair options to you through a paid repairThis can be
achieved by going to http://myservice.xbox.com
Due to the console warranty, Microsoft considers this matter closed
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your customer service experienceWe appreciate the time you have taken to provide your honest feedback regarding your experience with Microsoft Customer Support, and apologize
that it was unsatisfactory. Due to Microsoft policy, we are unable to offer you a refund, but your comments have been recorded and will be forwarded to the appropriate department.
If you are still experiencing issues with your Microsoft product or service, please update your Revdex.com claim confirming your most recent service request number and we will be happy to investigate further
Sincerely,
Microsoft Corporation

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding Xbox. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided. If you have
a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because:
I did respond but over the phone she told me to respond to Heather the supervisor not her and I never got a call back or response from the email that I sent to Heather and I no longer want to work with those agents they hung up on me and sent me a broken used controller that's why I am here
I have attached the email that I sent back on September 8th as proof they never responded
Thanks ,
*** ***

Complaint: ***
I am rejecting this response because: Microsoft is not being forthright about the item that became available and was sold to another party
Sincerely,
*** ***

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows user account issue. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. Please provide the email address you provided when you called technical support. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with your Windows user account
Sincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because:II have not been contacted yet and my stolen profile is still working and the person who stole it is still playing the games that he bought using my credit card information. Sincerely,*** ***