Microsoft

Complaint: ***I am rejecting this response because:
I have been ill and you closed the complaint but I need to reopen it because I already replaced the phone so them sending me a return label does nothing for me.Sincerely,*** ***

Complaint: ***I am rejecting this response because: this is the same issue that the device was exchanged for a few months agoAs much as I paid for this device initially I should get more than a couple of months of use from it.Sincerely,*** ***

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Office account. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with
Sincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because:
Surely, Microsoft must be kidding! I first complained about this problem to Microsoft nearly SIX months ago, they waited nearly FOUR MONTHS after I filed the complaint to respond?! Their response?
An insipid "apology" for not responding to my complaint (heck, it only took FOUR MONTHS) but they have the audacity and unmitigated gall to tell me to contact their absolutely USELESS tech support to "get immediate assistance?" Clearly Microsoft must hire complete mns! Had someone, anyone, with an IQ from actually read my complaint, they would have recognized the fact that it was about their gross lack of "customer support."
As a result of this nonsense (it cannot be called anything else), I will NEVER buy a Microsoft hardware product againIndeed, as a direct result of my experience with this complaint, I have since spent a considerable about of money purchasing products made by Apple, as well as GoogleDealing with Apple Tech Support is FANTASTIC - unlike Microsoft, which clearly considers "Customer Service to be an oxymoronAs a long time Microsoft customer, I remain DISGUSTEDLet's see how many months transpire before their next response to thisBet they'll "apologize the delay"and then refer me to their "tech support." Unbelievable.
Sincerely,*** ** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. The Global Escalation Services team is now handling your case, and will work with you directly towards resolution.
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:
This problem is a widespread issue due to Microsoft manufacturing It should be fixed by Microsoft I will no longer purchase xbox products and will tell everyone I can about this travesty.Sincerely,*** ***

Complaint: ***I am rejecting this response because:Sincerely,*** ***

Hello ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your device exchangeWe were able to locate the service request for this issue and can see that your case is still being investigatedOur support team will remain in contact with you to get
this issue resolved as quickly as possibleWe appreciate your patience with this matter
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: the context of robotic responses is a clear indicator that no one is monitoring my communication. Sincerely,***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban. We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently suspended temporarily from accessing Xbox
Live. Please understand that the Enforcement link below is the only avenue to receive more information regarding your account suspension
You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU
You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct
For additional information regarding your ban, please visit http://enforcement.xbox.com/
We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account suspension
Sincerely,
Microsoft Corporation

Dear *** * ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding access to your Xbox Live account. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you
have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, please call 1-800-4MY-XBOX (800-469-9269). Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays
Sincerely,
Microsoft Corporation

Thank you for getting back to meThe serial number for my Surface is: ***I have also attached a photo of the recovery drive
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***I am rejecting this response because:Sincerely,
*** ***
I do nor accept the responseThe plans were not fully disclosed to meThey want to use a policy which does warrant a exceptionI was just contacted by someone in the billing dept today that offered me a one month credit which I declined due to my complaintI am confused how one person from Microsoft offered a monetary credit and I was just advised above that they don'tThis company can't stay consistent with there complaintsThat just shows they are a bunch of crooksI will be filing a CEO complaint and bringing this to the attention of the Attorney General in WA

Complaint: ***I am rejecting this response because: I do not want to exchange my brand new tablet with someone else's refurbished tablet, if I was willing to do so, I should have purchased a used Microsoft surface from Amazon in stead of through a Microsoft distributor, I could have saved a lot of money, but I didn't want someone else's used tablet then and I don't feel as if I should have to settle for that now! My tablet is still under warranty and I think Microsoft should stand behind their products! It has been brought to my attention as well that the surface has issues with charging and holding a charge, the information on the internet confirms this information, so my next issue is why hasn't Microsoft recalled these tablets? Why as a customer do I have to fight for what I paid for, or did I pay for a tablet that will only be useful and reliable for months?? I feel as if I deserve a New upgrades Surface tablet in exchange for the defective one I currently haveThank you for your time and consideration in this matter.Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/01/06) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox accessoryWe would like to investigate your issue further but were unable to locate a Service Request Number within your
claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account
If you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX)Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Windows update. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you
have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Hello,
My name is Kaisa and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints
I received your complaint via Revdex.com saying that you have experienced issues with SkypeI’m very sorry to read that and I will gladly assist you further
In order to recover
access to your Skype account, please recover the password here: https://login.skype.com/recovery
By requesting a password recovery token
In order to secure the account, please make sure to use a strong password and change your password on a regular basis
Choosing a secure password to access your Skype account is crucialHackers use lists of common passwords to access accounts (not only on Skype but across all websites)It is therefore critical that you use a strong, unique password
Read more about how to stay secure online here: http://www.skype.com/en/security
We apologize for any possible inconveniences caused by this
I appreciate your patience and understanding
Kind regards,
Kaisa
Customer Relations Office
Skype

(The consumer indicated he/she DID NOT accept the response from the business.)This is the problemYou sent me a tampered deviceIt broke almost immediately after you sent it to meI sent it back as soon as I had the time, I never tried to open it as I know there is nothing I can fix in thereSo you need to send me an un-tampered device for the repair request before this last request

Hello,
My name is Kaisa and I work for Skype Customer Relations Office.My duties include responding to complaints
I received your complaint via Revdex.com saying that you have experienced issues with SkypeI’m very sorry to read that and I will gladly assist you further
All Skype subscriptions are
recurring by defaultYou can cancel your subscription any time
Where you have redeemed a free month, please note that you need to cancel the subscription contract as wellYour first month is completely free, and unless you cancel your subscription within days from the start of your free trial, your subscription will automatically continue and the current rate will be automatically charged to your credit card at the end of your free trial and every subsequent subscription term
You can find more information about how to cancel recurring payments in the FAQ on our support page: https://support.skype.com/en/faq/FA
Skype always sends an email confirmation and notification after every recurring paymentTherefore it’s important to keep the contact information up to date and in case of any issues Skype Customer Service: https://support.skype.com/en/faq/FA1170/
will be there to assist
Upon checking our records I can see that the payment agreement has been cancelled by Skype Customer Support and the latest order has also been reversed
I hope this response has been helpful
We apologize for any possible inconveniences caused by this
I appreciate your patience and understanding
Kind regards,
Kaisa
Customer Relations Office
Skype

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***