Microsoft

Complaint: ***
I am rejecting this response because:the banks do not see this as their issue eitherOne of your own agents told me to keep my card on and that no more money would be removedHowever, more money was taken outI removed my card this last time and my money was still removedBut, you only want to quote one agent out of the or so I have talked to!
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: You guys just took out the word temporarily to the response you sent meI want my dollars+ back you guys are treats an year customer so badly I can not bieleve thisI demand to get my game content liscenses backThis is stealing I can not beileve you guys would even do this. Sincerely,*** ***

Complaint: ***I am rejecting this response because: The complaint is not resolved. Here is the requested number:
*** Sincerely,*** ***

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your concerns with Windows 10. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Skype account credit. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding account recovery. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:
This problem is a widespread issue due to Microsoft manufacturing It should be fixed by Microsoft I will no longer purchase xbox products and will tell everyone I can about this travesty.Sincerely,*** ***

Complaint: ***I am rejecting this response because: This isn't a response, it's automated just like the initial message that said Microsoft doesn't respond to the Revdex.com This is absolutely the worst customer service experience of my life There is no reason this couldn't have been resolved on the first of the phone calls I have made I demand the refund and request $gift card for the hours of my time wasted.Sincerely,*** ***

Complaint: ***I am rejecting this response because: I do not want to exchange my brand new tablet with someone else's refurbished tablet, if I was willing to do so, I should have purchased a used Microsoft surface from Amazon in stead of through a Microsoft distributor, I could have saved a lot of money, but I didn't want someone else's used tablet then and I don't feel as if I should have to settle for that now! My tablet is still under warranty and I think Microsoft should stand behind their products! It has been brought to my attention as well that the surface has issues with charging and holding a charge, the information on the internet confirms this information, so my next issue is why hasn't Microsoft recalled these tablets? Why as a customer do I have to fight for what I paid for, or did I pay for a tablet that will only be useful and reliable for months?? I feel as if I deserve a New upgrades Surface tablet in exchange for the defective one I currently haveThank you for your time and consideration in this matter.Sincerely,*** ***

Hello,My name is Kaisa and Iwork for Skype Customer Relations OfficeMy duties include responding tocustomer complaints.I received your complaintvia Revdex.com saying that you have experienced issues with SkypeI’m very sorry toread that and I will gladly assist you further.All Skype subscriptions are
recurring bydefault but can be cancelled at any timeThis is stated in Skype Terms of Useand also during the purchase flowPlease go to the FAQ page for detailedinstructions for cancellations and refund: https://support.skype.com/en/faq/FA1881You can get in touch with Skype CustomerService when you follow the instructions provided on our supportpage here: https://support.skype.com/en/faq/FA1170Please visit Skype Support page for anyassistance you need: https://support.skype.com/en/There are no orders onthe Skype accounts linked to the email addressIn order for us to look intoit, please kindly provide us or Skype Customer Service the Skype account name youexperience issues with.I hope this response hasbeen helpful.We apologize for anypossible inconveniences caused by this.I appreciate yourpatience and understanding.Kind regards, KaisaCustomer Relations OfficeSkype

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Windows update. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you
have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. The Global Escalation Services team is now handling your case, and will work with you directly towards resolution.
Sincerely,
Microsoft Corporation

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com. We are sorry to hear about your Xbox One issueIn reviewing the case and the information you provided, the console is out of warranty and the best option to get your console repaired or replaced will
be through our out of warranty options at myservice.xbox.comDue to this, Microsoft considers this matter closedSincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because: Microsoft will continue to look into the situation and I would like to leave this open for now.Sincerely,*** *** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your EA access points. The Global Escalation Services team has thoroughly investigated this issue and we are unable to fulfill your requestWith the additional information you provided, we were able to locate your service request and see that the agent explained to you the 7-day process for receiving your EA access pointsAs well, she has provided a free month of Xbox Live as compensation
At this time, we have offered all we can for resolution of this issue, and consider this matter closedWe appreciate your time and your feedback has been recorded
Sincerely,
Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueWe apologize for the delay in contact and have reached out to the agent working on your case and requested updates on it, and he will be in contact with you soonWe appreciate your patience with this matterSincerely, Microsoft Corporation

Complaint: ***I am rejecting this response because:
Surely, Microsoft must be kidding! I first complained about this problem to Microsoft nearly SIX months ago, they waited nearly FOUR MONTHS after I filed the complaint to respond?! Their response?
An insipid "apology" for not responding to my complaint (heck, it only took FOUR MONTHS) but they have the audacity and unmitigated gall to tell me to contact their absolutely USELESS tech support to "get immediate assistance?" Clearly Microsoft must hire complete mns! Had someone, anyone, with an IQ from actually read my complaint, they would have recognized the fact that it was about their gross lack of "customer support."
As a result of this nonsense (it cannot be called anything else), I will NEVER buy a Microsoft hardware product againIndeed, as a direct result of my experience with this complaint, I have since spent a considerable about of money purchasing products made by Apple, as well as GoogleDealing with Apple Tech Support is FANTASTIC - unlike Microsoft, which clearly considers "Customer Service to be an oxymoronAs a long time Microsoft customer, I remain DISGUSTEDLet's see how many months transpire before their next response to thisBet they'll "apologize the delay"and then refer me to their "tech support." Unbelievable.
Sincerely,*** ** ***

Thank you for getting back to meThe serial number for my Surface is: ***I have also attached a photo of the recovery drive
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***
I am rejecting this response because:You may consider this case closed as long as you want, but a court and the government may find it differentlyYou were forced to pay billions in Europe for your monopoly on the business, and we will not allow such practice here as wellMy next step is the antitrust committee in the Senate.
Sincerely,
*** ***

Hello,
My name is Kaisa and I work for Skype Customer Relations Office.My duties include responding to complaints
I received your complaint via Revdex.com saying that you have experienced issues with SkypeI’m very sorry to read that and I will gladly assist you further
All Skype subscriptions are
recurring by defaultYou can cancel your subscription any time
Where you have redeemed a free month, please note that you need to cancel the subscription contract as wellYour first month is completely free, and unless you cancel your subscription within days from the start of your free trial, your subscription will automatically continue and the current rate will be automatically charged to your credit card at the end of your free trial and every subsequent subscription term
You can find more information about how to cancel recurring payments in the FAQ on our support page: https://support.skype.com/en/faq/FA
Skype always sends an email confirmation and notification after every recurring paymentTherefore it’s important to keep the contact information up to date and in case of any issues Skype Customer Service: https://support.skype.com/en/faq/FA1170/
will be there to assist
Upon checking our records I can see that the payment agreement has been cancelled by Skype Customer Support and the latest order has also been reversed
I hope this response has been helpful
We apologize for any possible inconveniences caused by this
I appreciate your patience and understanding
Kind regards,
Kaisa
Customer Relations Office
Skype