Microsoft

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Bing. The Global Escalation Services team has thoroughly investigated this issueAs stated previously, we are unable to offer further assistance as Bing search results are a product of a complex algorithmic system that will adjust itself over time. We do not have reason to believe that our tools are broken in any way, however we have recorded your feedback regarding the Bing search results and they will be forwarded to the appropriate department
We apologize that we are unable to fully answer your request. Microsoft considers this case closed and will no longer be responding regarding this matter
Sincerely,
Microsoft Corporation

(The consumer indicated he/she DID NOT accept the response from the business.)I think this is like the 5th time I have changed the passwordYou talk about security, but honestly nothing about skype is that important to me.Now that it is going to be unlocked I want a list of questions and answers so that I can go through the AUTOMATED PROCESS in the future.This info should be sent to my ***@gmail.com account as should have enough information to unlock the skype account

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an account banWith the information you provided in your claim we were able to locate your account and Gamertag connected to the e-mail providedWe do not see any evidence of an account
ban or suspension, so if this is the correct account, there should be no problem using it
However, if it is suspended or banned, and confirmed to be in violation of the Terms of Use, Microsoft and the Enforcement team are under no obligation to provide reason, details or explanation regarding your account banAt this time, Microsoft considers this case closedWe appreciate your time and have recorded your feedback
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Windows upgrade. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you
have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issueThe Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution. Sincerely, Microsoft Corporation

Complaint: ***I am rejecting this response because: You didnt address my complaint. Sincerely,*** *** ***

Hello ***,
Thank you for contacting Microsoftvia the Revdex.com of Alaska, Oregon, and Western Washington
We apologize for the delay in responding to your claim. If you are still experiencing an issue with your product or service, please update your Revdex.com claim confirming your most recent service request number and we will be happy to investigate further
If you have not contacted support regarding this inquiry, we encourage you to visitsupport.microsoft.comto get immediate assistance with the product or service you are experiencing issues with
Sincerely,
MicrosoftCorporation

I was never provided with a service request number your customer service associate simply stated first to wait longer then said it was gamestops fault

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Hotmail account. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Hello,Thank youfor your reply.Accordingto our records the password recovery email was sent out successfully and I canalso see that the password has been changed successfully.You werenot able to go through this process before because your account was blockedAsyou can read from my first email, I have adjusted the settings to your accountso you can order the password token and change the password.ContactingCustomer Service for Account issues requires account verification.I hope thisresponse has been helpful.Iappreciate your patience and understanding. Kindregards,KaisaCustomerRelations OfficeSkype

Hello,My name is*** and I work for Skype Customer Relations OfficeMy duties includeresponding to customer complaintsI receivedyour complaint via Revdex.com that you have experienced issues with SkypeI’m verysorry to read that and I will gladly assist you further.All SkypeNumber subscriptions are
recurring by defaultYou cancancel your subscription at any time when you sign into your My Account page onSkype.com.Detailedinstructions are available on Skype support page: https://support.skype.com/en/faq/FA12164Skypenumbers can be cancelled, but not refundedWe cannotrefund you for our paid-for products when they have been usedAs defined bySkype's refund policy, the nature of a Skype Number means that you can use itto receive calls from the moment it is purchased; therefore, no refunds can bemade for Skype NumbersThis is stated in our Terms of Use and Refunds Policythat has to be read, agreed and accepted before being able to download thesoftware: http://www.skype.com/en/legal/tou/#10Uponchecking our records I can see that you have received a goodwill refund for thelast recurring order and the payment agreement has already been cancelled.I can alsosee that the Skype Number subscription has been used successfully to receiveincoming callsI hope thisresponse has been helpful.Again, weapologize for any possible inconveniences caused by this.Iappreciate your patience and understanding.Kindregards,*** CustomerRelations OfficeSkype

Hello ***,
We apologize for the delay in responding to your Revdex.com complaint and hope that you will remain a valued customer. If you are still seeking assistance with Windows, please reply and we will reach out assist you further
For any future issues, please visit support.microsoft.com or call 1-800-642-
Sincerely,
Microsoft Corporation

Hello,My name is Kaisa and Iwork for Skype Customer Relations OfficeMy duties include responding tocustomer complaints.I received your complaintvia Revdex.com saying that you have experienced issues with SkypeI’m very sorry toread that and I will gladly assist you further.If you discover evidence of
suspicious activity on your account, you shouldreport this activity to SkypeWe’ll take the appropriate steps to make surefurther malicious activity is prevented, and you can secure your account.Signs your account has been hackedUnexpectedpayments leaving your account.Inabilityto sign into Skype with a known password.Unknowncontacts or conversations appearing in your Contacts or Recent list.Calls madefrom your account you don't recognize or didn't make.Unexpectedmessages being sent from your account to known contacts.Increasedor reduced account balance (Skype Credit).What to do ifyour account has been hacked If you suspect your account has been compromised, please contact our Customer Support team immediately so we cansecure the account for you, and determine what further action needs to betaken.If you suspect that someone else has your Skype Name and password (or yourMicrosoft account information), you should do the following:Run yourcomputer’s anti-virus security to remove any malicious software orviruses. Changeyour Skype password or change your Microsoft password immediately.In some cases, we may temporarily suspend your account to protect you fromfraudulent activityIf this happens, the easiest way to recover your accountis to submit an account recovery request online.You can also contact our Customer Support team to help you resolve thisissueBefore we can recover your account, we need to verify your identity.Please read more about how to stay secure online here: http://www.skype.com/en/security/I hope this response hasbeen helpful.We apologize for anypossible inconveniences caused by this.We appreciate yourpatience and understanding.Kind regards, KaisaCustomer Relations OfficeSkype

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***Their explanation is not helpfulBut I don't care anymoreI just don't want to deal with their customer service
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:Sincerely,*** ***Hi Funny thing that you just respondedI was just speaking with your technical service peopleI recently was given a replacement for my surface and even though it is much improved from my first surface it still has a problemEven though you state in your ads that it has up to a hour battery, I barely get hours in light useThe rep saw my problem and is sending me a replacementEvery time I get a replacement it takes time to set it upI also know that you will not be sending me a new surface. I am worried that I again will be getting a surface someone else had a problem withPlease respond Thanks

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issue. We apologize for the delay in responding to your claim. If you are still experiencing an issue with your product, please update your Revdex.com claim
confirming your most recent service request number and we will be happy to investigate furtherIf you have not contacted support regarding this issue, please visit support.microsoft.comSincerely, Microsoft Corporation

Dear *** *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your missing packageWith the information provided in your claim, we were able to locate your account and a service request for this matterYour case is still open and the
Global Escalation Services team is investigating your issueFor further requests or questions, please feel free to reach out to the agent working on your case by replying directly to their most recent email, sent on 2/28, and she will be happy to provide further assistance.Sincerely, Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your laptop delivery issueWe would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided
If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceWhen you contacted our support, a service request number should have been provided for youIt is usually 10-digits longSincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because:
I came to the Revdex.com because your customer service was not helpful, I am not going through it again to get nowhere just like these responses are goingWe just keep going around in circlesYou don't want to do anything to help, why don't you just state that instead of repeating the same responses to me? Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Xbox account cancellation. We were able to create a new service request for this issue under the service request number ***. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation