Microsoft

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your e-mail account. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information
you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely, Microsoft Corporation

Complaint: 10740048I am rejecting this response because:It doesn't address my request for a refundI have kept this account far longer than I wanted, simply because figuring out how to cancel it was not straightforward and getting customer service help included going through a bunch of website hoops which I never had the time or patience to doI have spent a bunch of money for a service that I have not really wantedTo really address my complaint I would appreciate a refund for the that was recently charged.Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. The Global Escalation Services team has thoroughly investigated this issue, and we apologize that we are unable to provide your desired resolution. Due to Microsoft policy, we are unable to repair/replace your Band under the warranty, and have not received a clasp to send back to you
We apologize that we are unable to fulfill your request, and consider this matter closedWe appreciate your time and have recorded your feedback
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding the issues you’re experiencing with your computer. The Global Escalation Services team will investigate this matter and contact you directly to work toward a
resolution
Sincerely,
Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Quantum Break purchase. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, please call 1-800-4MY-XBOX (800-469-9269). Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:Sincerely, *** ***unless they tell me when my so called temp ban is up I am not going anywhere

Complaint: ***I am rejecting this response because: I filed a Revdex.com complaint on 8/3/against Microsoft and just got a response years later on 8/5/This has to be some sort of cruel jokeI'm requesting Revdex.com escalate this case and find where the breakdown occurredCustomers need better protection from predatory subscription schemes that automatically charge customers at the end of their free trailMicrosoft's response was even a generic, cut and paste response that may be aimed to keep this charade going for another two yearsMy original response and Microsoft's response two years later is posted below:
8/4/2014:
I signed up for a Microsoft Office trail and forgot that I was subscribedI was charged for two months, $each month and if I didn't check my credit card statement today, wouldn't have know that I was chargedI disputed these charges with outsourced customer service in the Philippines for minutesMost of it was spent trying to find the right Microsoft accountThe representative was unable to find the account based on the credit card that was chargedAfter escalating to a supervisor, my options remained the sameThey could cancel the subscription and refund one month onlyThey advised me to dispute the other $charge with my bankMy bank has nothing to do with a Microsoft Office subscriptionThis is unacceptableI did not use the Microsoft subscription service after signing up to test out the new softwareThe email address that I used to sign up was my old hotmail account that I never check so I didn't see any warning emailsI honestly did not remember that I signed up for a free trail
8/5/2016:
Dear *** XXXXX:This message is in regard to your complaint submitted on 8/5/against Microsoft Corporation. Your complaint was assigned ID XXXXXXXX.Revdex.com has received a message from the business regarding your complaintPlease review this information below and provide Revdex.com with a written rebuttalAll responses with be copied to the business for their review.THE TEXT OF YOUR RESPONSE MAY BE PUBLICLY POSTED ON Revdex.com'S WEBSITEPLEASE DO NOT INCLUDE ANY PERSONALLY IDENTIFIABLE INFORMATION IN YOUR RESPONSEBy submitting your complaint, you are representing that it is a truthful account of your experience with the businessRevdex.com may edit your response to remove personally identifiable information and inappropriate language.Please provide your response within calendar days so as to avoid closure of the complaint as assumed resolved.Sincerely,*** *** Revdex.com Resolutions ConsultantMESSAGE FROM BUSINESS:
Hello ***,
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington
We apologize for the delay in responding to your claim. If you are still experiencing an issue with your product or service, please update your Revdex.com claim confirming your most recent service request number and we will be happy to investigate further
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with
Sincerely,
Microsoft Corporation
unacceptable

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows upgrade experience. Your complaint indicates that our technical support team has successfully helped you uninstall Windows 10. We have recorded your feedback about
the upgrade process. Microsoft considers this matter closed
Sincerely,Microsoft Corporation

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account suspensionWe have reviewed your situation and while we understand your frustrations we are unable to take the action you've requestedWe consider this matter closedMicrosoft will not respond to any further correspondence in this matterSincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueWe apologize that we are unable to reinstate the subscription because the refund has already been issued and we cannot provide the subscription free of chargeAt this time we are unable to offer further assistance, as the refund is complete on our endWe appreciate your time and have recorded your feedback
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. The Global Escalation Services team is now handling your case, and will work with you directly towards resolution.
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:I still have this issue.Sincerely,*** **

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your concerns with Windows 10. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Complaint: ***
I am rejecting this response because: This is unacceptableFor a company to have full anonymity with enforcement and billing is wrongThere is no oversight, and no way to contact directly to dispute
Sincerely,
*** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban. We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned. Please understand that the
Enforcement links below are the only avenue to receive more information regarding your account banYou can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct For additional information regarding your ban, please visit http://enforcement.xbox.com/We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account banSincerely,Microsoft Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as Microsoft contacted me last week around Tuesday by phone and indicated that they would reimburse the original payment I made back in DecemberThey also indicated they will send me a new refurbished equipmentI did not want to respond until I got the new box and tried it. I got the xbox refurbished box last ThrusdayI only had a chance to try it this morningAlthough the box was missing the memory card and I just happened to have one, now the xbox works and my money has been refunded. I wanted to let you know that I am contempt with the result and I do not want to continue complainingIt was a shame that it took this long to "fix" this issueI also want to let you know that I appreciate all the efforts you took to help meIt was not until I got the Revdex.com involved that I got a positive response. I appreciate your efforts! Thanks! *** ***

Complaint: ***
I am rejecting this response because: they have made only one attempt to contact me and have not supplied me with a viable way to contact the companyin addition they have not resolve many of the issues that I had attempted to address
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:very obviously the information I provide again was no looked atIn order to be in violation of anything one must have to be online I want it to be known that persistent telecommunications harassment done over the Microsoft network by a Microsoft employee is a vederal offense and in this matter I declare UCC 1-all rights reserved with no prejudiceBy doing so I protect my common law rights with no exception denying Microsoft any rights over me and Microsoft is in direct violation of UCC 1-My God given common law rights shall not be infringed uponIf Microsoft chooses to ignore this matter they agree they are in direct violation of Unified Commercial Code which is the full law of contract within the courts of the United States
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: the serial/imei number of the phone is
***Sincerely,*** ***

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Xbox account. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the
information you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support, you can reach Xbox support at 1-800-4MY-XBOX (800-469-9269) between the hours of 6:00AM - 10:P.MPacific Time, days a week including holidays.
Sincerely,
Microsoft Corporation