Microsoft

Complaint: ***I am rejecting this response because:
What service request, your company makes it impossible to dispute the new reputation system and therefore causing people to prevent you from playing something you pay for Sincerely,*** ***

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your controller issueWe have reviewed your situation and while we understand your frustrations we are unable to take the action you’ve requestedWe consider this matter closedSincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because: The box was not tampered with and there no one purpose or accidentally damaged the box Until I get a real answer I will continue disputing this claim Sincerely,*** ***

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com. The Global Escalation Services team has thoroughly investigated this issue and due to your declination of an in warranty device exchange we consider this matter closed.Per the email conversation between you and the customer advocate who handled your case, the Money Back Guarantee program applies to purchases within days of their original purchaseAs a resolution, the agent offered to help you replace the Surface with a like-for-like replacement, to which you declinedAt this time, Microsoft considers this matter closed.Sincerely,Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows upgrade issue. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this information and at that time we will be able to provide further assistance
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com 0r call 1-800-642-to get immediate assistance with your Windows upgrade issue
Sincerely,
Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/08/18) */
Dear ***,
My name is *** and I am contacting you from the Customer Relations Office at Skype
I am very sorry to hear that you are having difficulties finding a way how to cancel your Skype subscription or Skype account and also
finding it difficult to contact our Customer Services for help
You can cancel your subscription at any timeJust sign in to your account here:
https://secure.skype.com/account/call-phones/packages
and click Settings next to the subscription you want to cancel, then click Cancel subscription
Here are detailed instruction on how to:
Cancel a Skype calling subscription: https://support.skype.com/en/faq/FA1881/
Cancel a Skype Number: https://support.skype.com/en/faq/FAXXXXX
More information how to contact Skype Customer Service can be found here: https://support.skype.com/en/faq/FA
I would also be happy to help you to cancel your subscription/Skype account, if you could please let me know, what exactly you wish to cancel and from which Skype account, as you have altogether Skype accounts registered with your email address
Please feel free to contact me directly under ***@skype.net for any assistance in cancelling your subscriptions and/or Skype account
Kind Regards,
***
Customer Relations Office
Skype

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox accountAfter reviewing the Service Request Number you provided in your claim, the case is still openPlease continue working with our support agent to resolve the issue with your
game orderSincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Windows upgrade. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the
information you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your forced Gamertag change. We have reviewed this matter and verified that your Gamertag was in violation of our Terms of Use and subsequently was forcefully changed.
Please understand that the Enforcement link below is the only avenue to receive more information regarding your forced Gamertag change
You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU
You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct
For additional information regarding your ban, please visit http://enforcement.xbox.com/
We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your forced Gamertag change
Sincerely,Microsoft Corporation

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban. Please understand that the Enforcement link below is the only avenue to receive more information regarding your account banYou can review the full Terms of Use at:
http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/.We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account ban.Sincerely,Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/09/01) */
Dear ***,
My name is *** and I am contacting you from the Customer Relations Office at Skype, your complaint to the Revdex.com was forwarded to my attention
Some banks, and apparently your bank as well, include an
International Service Assessment, a so called ISA fee on international transactionsThis is also known as a foreign transaction feeCredit card company regulations require this charge to be disclosed separately on your statement
We would like to emphasize that this fee is not part of Skype's charges
It is likely that the reason your bank is charging you an international transaction fee is that Skype is not a registered US companyIf you need additional information regarding this fee, please contact your bank or financial institution
Thank you for your understanding and please let me know if you have any additional questions or concerns
Kind Regards,
***
Customer Relations Office
Skype
About Skype
Skype is software that enables the world's conversationsMillions of individuals and businesses use Skype to make free video and voice calls, send instant messages and share files with other Skype usersEvery day, people everywhere also use Skype to make low-cost calls to landlines and mobilesDownload Skype to your computer or mobile phone at skype.com
This electronic message contains information from Skype, which may be privileged or confidentialThe information is intended for use only by the individual(s) or entity named aboveIf you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is strictly prohibitedIf you have received this electronic message in error, please delete it and notify me, using the contact details above, immediately

Complaint: ***I am rejecting this response because: Microsoft's response is not helpful, nor of a resolving natureThis is in now way a direct imdication of how they will fix my issueIve already contacted support several times, no helpCalled Microsoft and no one will helpTerrible support for such a huge coporationNo one should lose thier personal information permanently due to changing phone numbersThere has to be an option given to regain acesssI want answers directly, and resolveNot some generic response about further investigation or contacting support which was done long before making my conplaintUntil im geuinely helped, and given access to my account, my complaint will remain enforced!Sincerely,
*** ***

Complaint: ***I am rejecting this response because:I was never given a service request number by any other the representatives that I have spoken to at Xbox. I do have, however, several support codes that were email to me after some of the calls I made to Xbox's customer serviceHere they are the most recent ones. 8/5/49332685 8/7/*** 8/14/*** 8/14/***I would really like for Xbox to make an effort and really review my complainIt has been a very unprofessional and frustrating experience.Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with the auto renewal settings for your support subscription. The Global Escalation Services team will investigate this matter and contact you directly to work toward
a resolution
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: I did call skype several times to no availTHat is why I went to the Revdex.comI'm not starting over and speaking to unhelpful skypePlease resolve this through Revdex.com, where I trust I will get an actual answer.Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with the Windows update. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information
you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Dear *** * ***
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your *** ban. As we stated previously, we have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live. Please understand that the Enforcement link below is the ONLY avenue to receive more information regarding your account ban
You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU
You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct
For additional information regarding your ban, please visit http://enforcement.xbox.com/
We have recorded your feedback. Microsoft considers this matter closed and will no longer be responding to any further requests concerning your account ban
Sincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding Microsoft Office for Business. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:
I did contacted Microsoft support regarding this inquiry but no one helped me.I want my money back or at least a partial credit should be issues to me as I previously statedI was also suppose to get a $gift card which was part of the promotion at Microsoft website at that timeSincerely,*** ***

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Xbox accounts. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the
information you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support, you can reach Xbox support at 1-800-4MY-XBOX (800-469-9269) between the hours of 6:00AM - 10:P.MPacific Time, days a week including holidays.
Sincerely,
Microsoft Corporation