Microsoft

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your laptopAs the surface warranty terms state, repairs or replacements of in-warranty devices may be with new or refurbished devices, or use new
or refurbished parts. We apologize that we cannot guarantee a brand new device in this case.If your laptop is still experiencing issues, please let us know and the Global Escalation Services team will be happy to further assistWe appreciate your time and have recorded your feedbackSincerely, Microsoft Corporation

Complaint: ***I am rejecting this response because:
Good Afternoon Microsoft,
While I appreciate your eighth deflection, but this is not going to cut itI'm going to give you the two numbers I received that were labeled as my "Microsoft Support Ticket Number" during my first account recovery requestI did not keep any of the following numbers given with my later requests as this number appears to do nothing but provide hopeThe numbers are the following - *** - ***I received no other identification numbers with my issue (any of the three other times it was submitted) and the two times I contacted Microsoft support I was given no identification number for my issueIf you can't find anything associated with these numbers (I assume you won't) I wish to open a new complaintI hope that isn't so difficultNot having access to many of my personal accounts is proving to be quite a headache, I hope you understand why when I say I will never be purchasing Microsoft products again and I will never be using even their free services.
Sincerely,*** ***

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.comUpon reviewing your interaction with support, it appears that your device is no longer in warrantyIf you would like to utilize our paid out of warranty service, you can do so at any time by using
http://myservice.surface.com
Due to this, Microsoft considers this matter closed
Sincerely,
Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Hello,
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington
We apologize for the delay in responding to your claim. If you are still experiencing an issue with your product or service, please update your Revdex.com claim confirming your most recent service request number and we will be happy to investigate further
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.comto get immediate assistance with the product or service you are experiencing issues with
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: That is ridiculous. We DO NOT authorize you to continue charging the credit card on the account. Period.Sincerely,*** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with MSN. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely,Microsoft Corporation

Hello ***,
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington
We apologize for the delay in responding to your claim. If you are still experiencing an issue with your product or service, please update your Revdex.com
claim confirming your most recent service request number and we will be happy to investigate further
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding the Kinect power adapter. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your recent purchases and gift codes. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:
I highly doubt any resolution will be madeMicrosoft Xbox customer service has proven to be the worst I've ever encounteredI will wait and see, but won't hold my breath.Sincerely,*** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Surface Pro issueUnfortunately, after reviewing your service request number and account history, we will not be able to replace your Surface Pro as it is damaged beyond our
acceptable condition for a replacement/repairYour surface is also out of warranty as of (12/3/15)Microsoft now considers this case closed and will no longer be respondingPlease refer to the snipped quote below from the Microsoft Services Agreement, Section 9, part g: “We reserve the right to issue refunds or credits at our sole discretion.” (https://www.microsoft.com/en-us/servicesagreement) Sincerely, Microsoft Corporation

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Xbox. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support, you can reach Xbox support at*** *** between the hours of 6:00AM - 10:P.MPacific Time, days a week including holidays. Sincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with Windows 10. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: I have not yet heard from the business and no time frame is even given as to when I should receive a response from the businessNothing has happened yet and not at all certain it willI will reject the response until I actually get a response regarding the issue. Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue accessing your account. From the information you have provided, we were able to locate a service request for this issue on your account, and see you have been in contact with an
agent to resolve this issue. Our records indicate the account in question belongs to your brother, and as the agent explained, your best option is to have your brother with you to get the password reset e-mails and then reset the password, as his e-mail is the one linked to the account.
As of yesterday, 07/11, the agent has sent a follow up e-mail to confirm this resolutionIf you still have an issue, please respond to her e-mail and she will be happy to further assist you
Sincerely,
Microsoft Corporation

Dear *** ***,Please refer to our previous response:Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows update issueUnfortunately, after reviewing your complaint, we will not be able to reimburse you as outlined by the Microsoft Services AgreementMicrosoft now considers this case closed and will no longer be respondingPlease refer to the snipped quotes below from the Microsoft Services Agreement, Section 9, part (g) and Section 12:“We reserve the right to issue refunds or credits at our sole discretion.” “YOU UNDERSTAND THAT USE OF THE SERVICES IS AT YOUR OWN RISK AND THAT WE PROVIDE THE SERVICES ON AN "AS IS" BASIS "WITH ALL FAULTS" AND "AS AVAILABLE." YOU BEAR THE ENTIRE RISK OF USING THE SERVICES.”(https://www.microsoft.com/en-us/servicesagreement) Sincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because:The company requested ticket numbers for my support request and I'm supplying what they requested.
*** *** *** *** ***
There were also or other times where I received no ticket support number despite being told I would and that hacked me of.Sincerely,*** ***

Initial Business Response /* (1000, 5, 2014/07/29) */
Hello,
My name is *** and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints
I received your complaint from Revdex.com that you have experienced issues with SkypeI'm very sorry to read this and I will
gladly assist you further
We have been looking into the complaint and we have double checked the information and can confirm that the PO Box address was open for the duration of the entry periodWe received entries from other entrants via the PO Box entry route during the entry period
We would like to note that Skype isn't responsible for entries lost in the post or for any postal entries that were not received before July
However, if you still think that the entry was returned as a result of an issue with the PO Box address not being available during the entry period then we will look into this further if you send us proof that you sent their entry to the correct address during the entry period like the envelope with the time stamp from the post office
I hope this response has been helpful
We apologise for any possible inconveniences caused by this
I appreciate your understanding
Kind regards,
***
Customer Relations Office
Skype
Initial Consumer Rebuttal /* (3000, 7, 2014/07/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hi ***,
I am willing to work with you on this to resolutionI have the returned envelope unopened with all post office affixed proof of mailing , address, dates, and tracking number
Please let me know further how to get these documents to you
Thank you very much for your help and concern
I look forward to hearing from you,
***
Final Business Response /* (4000, 9, 2014/08/03) */
Hello,
Thank you for your reply
Please kindly send copies of these envelopes per email to the Skype Customer Relations Office emaila ddress *** with attention to ***We would need to see the full address with the dates
I will be waiting for your reply in order to assist you further
Kind regards,
***
Customer Relations Office
Skype

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding the unsolicited phone calls you are receiving. We are very sorry to hear about the phone calls you have been receiving. Microsoft DOES NOT make unsolicited phone calls to customers. Microsoft will only call customers who have contacted Microsoft to request technical support. Microsoft does not monitor individual computers for technical problems the way the caller is describing. The person calling you is NOT calling from Microsoft and does not represent Microsoft in any way. You have done the right thing by not giving this person any of your personal information. Microsoft recommends that you never give your personal information over the phone unless you know for certain who you are speaking with. Because the person calling you does not work for and is not associated with Microsoft we do not have the ability to stop the calls. I recommend that you contact your phone provider for assistance dealing with harassing phone calls
If you ever need technical assistance with a Microsoft product, we encourage you to visit support.microsoft.com to get immediate assistance with your product
Sincerely,Microsoft Corporation