Microsoft

Initial Business Response /* (1000, 5, 2014/07/29) */
Hello,
My name is *** and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints
I received your complaint from Revdex.com that you have experienced issues with SkypeI'm very sorry to read this and I will
gladly assist you further
We have been looking into the complaint and we have double checked the information and can confirm that the PO Box address was open for the duration of the entry periodWe received entries from other entrants via the PO Box entry route during the entry period
We would like to note that Skype isn't responsible for entries lost in the post or for any postal entries that were not received before July
However, if you still think that the entry was returned as a result of an issue with the PO Box address not being available during the entry period then we will look into this further if you send us proof that you sent their entry to the correct address during the entry period like the envelope with the time stamp from the post office
I hope this response has been helpful
We apologise for any possible inconveniences caused by this
I appreciate your understanding
Kind regards,
***
Customer Relations Office
Skype
Initial Consumer Rebuttal /* (3000, 7, 2014/07/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hi ***,
I am willing to work with you on this to resolutionI have the returned envelope unopened with all post office affixed proof of mailing , address, dates, and tracking number
Please let me know further how to get these documents to you
Thank you very much for your help and concern
I look forward to hearing from you,
***
Final Business Response /* (4000, 9, 2014/08/03) */
Hello,
Thank you for your reply
Please kindly send copies of these envelopes per email to the Skype Customer Relations Office emaila ddress *** with attention to ***We would need to see the full address with the dates
I will be waiting for your reply in order to assist you further
Kind regards,
***
Customer Relations Office
Skype

Hello,
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington
We apologize for the delay in responding to your claim. If you are still experiencing an issue with your product or service, please update your Revdex.com claim confirming your most recent service request number and we will be happy to investigate further
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.comto get immediate assistance with the product or service you are experiencing issues with
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: ADVERTISING! Sincerely,*** ***

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Xbox. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support, you can reach Xbox support at*** *** between the hours of 6:00AM - 10:P.MPacific Time, days a week including holidays. Sincerely,Microsoft Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as Microsoft contacted me last week around Tuesday by phone and indicated that they would reimburse the original payment I made back in DecemberThey also indicated they will send me a new refurbished equipmentI did not want to respond until I got the new box and tried it. I got the xbox refurbished box last ThrusdayI only had a chance to try it this morningAlthough the box was missing the memory card and I just happened to have one, now the xbox works and my money has been refunded. I wanted to let you know that I am contempt with the result and I do not want to continue complainingIt was a shame that it took this long to "fix" this issueI also want to let you know that I appreciate all the efforts you took to help meIt was not until I got the Revdex.com involved that I got a positive response. I appreciate your efforts! Thanks! *** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with Windows 10. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Xbox Account. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information
you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support, you can reach Xbox support at *** *** between the hours of 6:00AM - 10:P.MPacific Time, days a week including holidays. Sincerely,Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/08/18) */
Dear ***,
My name is *** and I am contacting you from the Customer Relations Office at Skype
I am very sorry to hear that you are having difficulties finding a way how to cancel your Skype subscription or Skype account and also
finding it difficult to contact our Customer Services for help
You can cancel your subscription at any timeJust sign in to your account here:
https://secure.skype.com/account/call-phones/packages
and click Settings next to the subscription you want to cancel, then click Cancel subscription
Here are detailed instruction on how to:
Cancel a Skype calling subscription: https://support.skype.com/en/faq/FA1881/
Cancel a Skype Number: https://support.skype.com/en/faq/FAXXXXX
More information how to contact Skype Customer Service can be found here: https://support.skype.com/en/faq/FA
I would also be happy to help you to cancel your subscription/Skype account, if you could please let me know, what exactly you wish to cancel and from which Skype account, as you have altogether Skype accounts registered with your email address
Please feel free to contact me directly under ***@skype.net for any assistance in cancelling your subscriptions and/or Skype account
Kind Regards,
***
Customer Relations Office
Skype

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Xbox account. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the
information you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support, you can reach Xbox support at 1-800-4MY-XBOX (800-469-9269) between the hours of 6:00AM - 10:P.MPacific Time, days a week including holidays.
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with the Windows update. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information
you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Windows upgrade. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the
information you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding Microsoft Office for Business. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: the serial/imei number of the phone is
***Sincerely,*** ***

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com. The Global Escalation Services team has thoroughly investigated this issue and due to your declination of an in warranty device exchange we consider this matter closed.Per the email conversation between you and the customer advocate who handled your case, the Money Back Guarantee program applies to purchases within days of their original purchaseAs a resolution, the agent offered to help you replace the Surface with a like-for-like replacement, to which you declinedAt this time, Microsoft considers this matter closed.Sincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Windows product key. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: As of this moment this is an empty promise, and seeing as I've spoken to numerous people who've tried to resolve my issue from the company I'll believe it when I hear from them.Sincerely,*** ***

Complaint: ***I am rejecting this response because: I spent nearly hours trouble shooting the disc with your agents before I started dealing with your supervisorsI uninstalled the disc and reinstalled it, I cleared the blu ray save information, I reset and adjust my account, as well as multiple other things and none of them workedSo no, I don't accept your resolutionThe fact that I said I spent hours on the phone with your agents and you don't think that in any of that time I did basic troubleshooting makes me think that this is a generic apathetic response to an actual problem with your customer serviceAlso your failure to even acknowledge the completely unprofessional treatment I received from your supervisors is alarmingYOUR update ruined my disc rendering it useless, YOUR employees were rude and apathetic to me when I was having a genuine problem, and YOUR failure to take this seriously is frustrating to say the least. Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your 12-month card's access code. We would like to investigate your issue further but were unable to locate a service request number within your claim or with
the information you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: Until the software is fixed, the issue continues.Sincerely,*** ***