Microsoft

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with Microsoft Office. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: ADVERTISING! Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com. The Xbox Listening and Advocacy team has thoroughly investigated this issue and, as was stated in our previous response, the account that was used to download and play Gears if War: Ultimate edition was a child’s accountThe terms of the offer clearly state that users under the age of did not qualify to receive the Backwards Compatibility codes. We consider this matter closed per our Terms of the Promotion (see link below)
Gears of War Backwards Compatible: https://gearsofwar.com/en-us/games/gears-of-war-ultimate-edition/backwards-compa...⇄
Sincerely,Microsoft Corporation

Hello,
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington
We apologize for the delay in responding to your claim. If you are still experiencing an issue with your product or service, please update your Revdex.com claim confirming your most recent service request number and we will be happy to investigate further
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with

Dear *** ** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Microsoft virus issueIf you have not yet contacted support about this issue, please visit support.microsoft.comSincerely, Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/08/19) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding some duplicate chargesWe would like to investigate your issue further but were unable to locate a Service Request Number within your
claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your service request number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account
If you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX)Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays
Sincerely,
Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com. We apologize that we are unable to offer further assistance, as we have provided options for resolution, and now consider this matter closed. Microsoft will no longer be responding to requests regarding this matter. We appreciate your continued support of Microsoft products and services
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation through the Revdex.com regarding your Xbox Live account. Your account was found to be in violation of the Xbox Terms of Use or the Xbox Live Code of Conduct and subsequently banned from accessing Xbox Live. We have taken additional steps to review and reconfirm the enforcement action taken against the account and stand behind the decision. For further details on what kinds of behaviors or actions led to the account suspension, please review the websites listed below. Xbox has no obligation to provide you with specifics regarding your violation. We will no longer be responding to any further requests concerning your enforcement action as this matter is closed.
You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU
You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct
For additional information regarding your ban, please visit http://enforcement.xbox.com/
Sincerely,
Microsoft Corporation

Complaint: ***
I am rejecting this response because: I have received contact from your agentI have also tried to re-establish contact with your organization, without luckI've been bounced around and around between xbox and microsoft customer serviceMy initial complaint was that the xbox website advertised a console bundle for $on July 11thI clicked add to cart and was sent to checkout - with no options to change or pick another consoleI was shipped a different console than advertisedI called to discuss and was offered a "deal" for the error on xbox/microsoft's endI was offered $off with expedited shippingThat is not the "deal" that I wound up being charged forI was charged the full $At this point, I feel baited and switched by the company twiceIf this is how the company treats customers I will be taking my business elsewhere.
Sincerely,
*** ***

Dear ***
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows upgrade. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with
Sincerely,
Microsoft Corporation

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Xbox Account. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information
you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support, you can reach Xbox support at *** *** between the hours of 6:00AM - 10:P.MPacific Time, days a week including holidays. Sincerely,Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your One Drive Storage. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided. If
you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with your Windows technical problems
Sincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with past purchasesWith the information you provided in your claim, we were able to locate your service request for this issueWe apologize that, as the agent explained to you,
this issue is one that needs to be taken up with EA customer support. We understand this may not be the answer you were hoping for, however we are unable to provide compensation or resolution for this issue as it pertains to EA
At this time, Microsoft considers this case closedWe appreciate your time and have recorded your feedback
Sincerely,
Microsoft Corporation

Dear *** ***, Thank you for responding regarding this issue. We apologize that we are unable to verify your account or locate your service request with the information provided in your claimWe would like to assist in investigating your claim, however without a valid service request number we are unable to take further actionIn the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help. If you have not yet contacted support about this issue, visit support.microsoft.comSincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because: the Global Escalation team has offered to replace the hardware of the Surface Book device There are thousands of online testimonials on Microsoft and non-Microsoft forums explaining that this proposed resolution by Microsoft has failed, time and time again Microsoft continues to issue new hardware for the Surface Book for affected clients, but this does not resolve the issue in any way There are hundreds of users who have replaced their Surface Book hardware multiple times through Microsoft, with no resolution The Surface Book has software and hardware defects, and replacing the hardware with identical hardware is not an acceptable resolution I will be contacting a class action lawsuit attorney to address this issue, of which there is significant evidence of a class action claim based on the online evidence As there is no real resolution to this issue, the legal claim will include a request for retribution for "time spent" due to the significant amount of time that customers have and are continuing to spend to resolve this issue Microsoft has continued to deceive its customers through this deceptive process of identical hardware replacement, with the knowledge that this is not a realistic resolution to the problem Microsoft has chosen this path, as it is much less costly to replace customers' SurfaceBook with refurbished parts than recalling the hardware or providing refunds for affected clients
As this will complaint will be publicly posted to other customers who have suffered similarly, please search for "Microsoft Surface Book Class Action" on your preferred search engine in the coming weeks for information on next steps
Sincerely,*** ***

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:I tried multiple times to get my refund from support without success before filing the complaint. Sincerely,*** ***

Complaint: ***I am rejecting this response because: As of this moment this is an empty promise, and seeing as I've spoken to numerous people who've tried to resolve my issue from the company I'll believe it when I hear from them.Sincerely,*** ***

Complaint: ***I am rejecting this response because: I spent nearly hours trouble shooting the disc with your agents before I started dealing with your supervisorsI uninstalled the disc and reinstalled it, I cleared the blu ray save information, I reset and adjust my account, as well as multiple other things and none of them workedSo no, I don't accept your resolutionThe fact that I said I spent hours on the phone with your agents and you don't think that in any of that time I did basic troubleshooting makes me think that this is a generic apathetic response to an actual problem with your customer serviceAlso your failure to even acknowledge the completely unprofessional treatment I received from your supervisors is alarmingYOUR update ruined my disc rendering it useless, YOUR employees were rude and apathetic to me when I was having a genuine problem, and YOUR failure to take this seriously is frustrating to say the least. Sincerely,*** ***

Revdex.com:*** had the wrong email address but she did finally call me back I am working on the information that she requested I will keep you posted on the process
Thank you,
*** ***