Microsoft

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com. As previously stated, the program has already endedYou are still welcome to redeem the code for the game, but there is no option to trade in the code for a disc at this time
Microsoft considers this matter closed
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: the automatic renewal was set up to go to a minors email There was no consenting adult given any notice of renewal.Sincerely,*** ***

Hello *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Xbox Live. Unfortunately, you have not provided enough information for us to work with you to address your concerns. The quickest way to get this issue resolved is by visiting support.microsoft.com or calling 1-800-642- If you are unable to resolve this issue via this avenue, please reply with your service request number so we can further investigate this issue
Thank you,
Microsoft Corporation

Complaint: ***I am rejecting this response because:
This response fails to address the complaint I issued, and simply serves to refer me back to the exact issue that I have been dealing with for nearly the last monthsMicrosoft is not willing to assist me in any manner and is stating that I have to continue on with the same process I have with no additional information or assistance.Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Surface replacement. We were able to locate a service request for this matter connected to your account, and see that you have been in contact with an agentOur
records indicate that he is still waiting on a response from the folle-mail last sent to you on 7/10. Please reply to his latest e-mail to continue working toward a resolution, or for any additional questions
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. As stated previously, a fulfillment order has been made to replace your controllerIf you have not yet received it, you will very shortly. Because of this, Microsoft now considers this case closed and will no longer be responding to requests regarding this matter
We appreciate your time and continued support of Microsoft products and services
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Microsoft OfficeOnce again, we apologize for the delay in responding to your claimIf you are still experiencing issues, we would like to assist in the resolution of this requestIf you have one, please reply back with your most recent service request number and we will be happy to investigate further
If our assistance is no longer needed, Microsoft will close this case
We appreciate your time and continued support of Microsoft products and services
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:
This is yet another ploy by Skype to scam a PREVIOUS customer I did cancel, was informed that my skype account was cancelled yet was billed again anyway Nothing should have been billed by "automation." As I said I had already cancelled.Sincerely,*** ***

Dear *** * ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox Account Suspension. Upon review of the account, the 24-hour suspension has been lifted at this timeDue to this information, Microsoft considers this complaint closed.Sincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because:Oh my goodness that is the same generic response we have received from several people at skype My email is a registered email address, because I have a skype account that I have logged into for several years Our other account is under ***@rocketmail.com Everyone at skype also says that there are no services associated with this email address also In fact, skype customer service had the nerve to ask ME why SKYPE is Charging our credit card, because they don't see any services associated with either email accountYet, I have spent months now actually submitteing screen shots from my credit card bill where skype has charged me They finally wrote me back this weekend to say that they absolutely can't figure out why they are charging us and that we should change our credit card numberCompletely unacceptable Don't send me another generic customer service response Been there, done that...you are wasting my time Fraudulent charges, and fraudulent consumer practices I have communicated numerous times that my credit card is no longer to be charged, but skype says they can't stop it because they themselves don't even know why they are charging my credit card each monthfraud fraud fraud..I want to be reimbursed for all of these fraudulent charges since you can't figure out why you are charging my card.Sincerely,*** *** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Windows product key. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: It is not my responsibility to keep up with order numbers or tickets or anything elseIt is their business, I have given them my name, it should be enough to investigate this matter
Even in this they refuse to accept responsibilityNever let it be said that I did not try to respond although I doubt they will do anything but respond back asking me for some other bit of information, throwing the responsibility bsck to the customerOk, On the paper work that I have, I have an e-mail conformation of the appointment which is ***, the store is the Microsoft store in *** *** ** *** *** *** *** *** *** ** *** tech's name is Rob or Rub, I have my receipt but it is hard to read
Sincerely,*** ***

(The consumer indicated he/she DID NOT accept the response from the business.)The digit code associated with XBoX console is:***I hope that you can investigate and you'll find why the code is not redeemableBest Regards*** ***

Complaint: ***I am rejecting this response because there is NO resolution offered, other than to resubmit a complaint that is more than year old! Microsoft stonewalled a resolution and forced me into arbitrationSincerely,*** ***

Dear *** ***,
Thank you for responding regarding issues with your PC. We apologize that we are unable to verify your account or locate your service request with the information provided in your claimWe would like to assist in investigating your claim, however without a valid service request number we are unable to take further actionIn the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help.
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Microsoft Office product key. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the
information you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
Sincerely,
Microsoft Corporation

I am not "rejecting" the fact that they will look into it but I feel they have had plenty of time to review this matterI eventually received a refurbished productI still have not been reimbursed for the $in shipping supplies (box), the gas money mile trip to the store and back, or for my time and the way I was treatedI am in college and two papers were not turned on because of this situationPlease view the original complaint to see the issuesI would like to say that the time I spent on the phone, waiting at the store, the hours in the car dealing with traffic and how poorly I was treated is what I really would like to be compensated forI hope for once the little guy that gets pushed around all the time will finally feel like these huge corporations do care for their customersWe are struggling just to make ends meet, and the last thing I want to do after giving your huge corporation $for a product I can barely afford is for it to not work and then be treated so rudely and when that's over, have to shell out more money to ship it! Do the right thing for your customers.Complaint: ***I am rejecting this response because:Sincerely,*** ***

Initial Business Response /* (1000, 5, 2014/11/21) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox Live accountWe would like to investigate your issue further but were unable to locate a Service Request Number within
your claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account
If you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX)Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays
Sincerely,
Microsoft Corporation

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com. We have investigated the issue at hand and found that there were no charges on the account in question for the times describedThe information provided to you by the support agents is accurate and at this
time, Microsoft considers this matter closedSincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because:I am still have issues and their service department just hangs upSincerely,*** ***