Microsoft

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding Windows advertisements. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely,Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueWe understand that the timing of this matter may be frustrating, however the enforcement team does not always immediately see the accounts or Gamertags that are in violationAdditionally, whenever found to be in violation, Microsoft reserves the right to force a change to one that complies with the code of conductWe apologize that we are unable to provide your desired resolution, however we stand by Microsoft policy regarding this matter. At this time, Microsoft considers this case closedWe appreciate your time and have recorded your feedback. Sincerely, Microsoft Corporation

Hello,My name is Kaisa and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints
I received your complaint via Revdex.com saying that you have experienced issues with SkypeI’m very sorry to read that and I will gladly assist you further
Our friendly staff is
available online and ready to help you by email or live chatWe don’t provide support over the phone
The options for contacting Customer Service depend on the specific issue you’re having, and whether or not you can sign in to your accountPlease follow the instructions here: https://support.skype.com/en/faq/FA1170The Skype account was blocked for security reason because we received information about a charge back request from your financial institutionThe order for Unlimited World month subscription was charged back in April.To protect our customers, we automatically suspend Skype accounts with a chargeback statusA chargeback may indicate an unauthorized use of a payment method to purchase Skype products or features
I have removed the block from the account and you have access to paid services again
I hope this response has been helpful
We apologize for any possible inconveniences caused by this
I appreciate your patience and understanding.Kind regards,KaisaCustomer Relations OfficeSkype

(The consumer indicated he/she DID NOT accept the response from the business.)Before accepting this offer I contacted Microsoft today to get my controller fixed via exchange as in their proposed resolutionUnfortunately, although the Advocacy Team told me it could be fixed, when I chatted with Microsoft person, (***) I was told differentThis was your service personnel response "If our advocacy team are already handling the issue they will be the one to contact you regarding your request*** the customer service knew of the situation as I had explained The Advocacy Team contacted the Revdex.com and had provided instructions on how to resolve this matterUnfortunately, It feels that the buck is being passedThe advocacy team says one thing while the xbox customer service people are saying anotherConflicting statements, seems the left hand doesnt know what the right hand is doing and unfortunately my problem continues without resolutionTHIS IS WHAT XBOX CUSTOMER SERVICE REP WROTE ALTHOUGH THE ADVOCACY TEAM SAID THE CONTROLLER ISSUE COULD BE "FIXED VIA EXCHANGE""(***) Since the advocacy team is directly communicating with you, you can report this to them as we already check all your available options as there is no options here on my end that I can process your replacement."Heart of the matter is Microsoft Advocacy Team proposed a solution which Xbox customer service is refusing to acknowledge and honorPlease, dont pass the buck any longer and resolve my problem via exchange as it was proposedThank you,

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com. We are sorry to hear about your Windows Phone issueThe Listening and Advocacy team has thoroughly investigated this issue and would like to provide you with some informationIf your replacement device
is carrier locked, you will need to work with the carrier to unlock this deviceDue to this, we consider this matter closed.Sincerely,Microsoft Corporation

Thank you for your reply, I was not given a service request number for this issue, however I am not the only one that is having this problem with Microsoft about the same thing. Microsoft will not allow me to contact them without paying them. This game was included with Windows and I am always booted out of the game
Complaint: ***I am rejecting this response because:Sincerely,*** ***

Complaint: ***I am rejecting this response because: It is apparent they did not read the actual complaintTherefore, I do not accept it Besides, I keep getting the phone calls.Sincerely,*** ***

Initial Business Response /* (1000, 5, 2014/11/11) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your request for a refundWe would like to investigate your issue further but were unable to locate a Service Request Number within
your claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account
Sincerely,
Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Skype account. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft
Corporation

REG:***This company is trying to wiggle out of resolving this issue, by throwing up beauracratic walls.If they legitimately wanted to help they could just contact me. I will not accept this being handed off to India - India seems to be the root of the problem. Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Hello,My name is Kaisa and Iwork for Skype Customer Relations OfficeMy duties include responding tocustomer complaintsI received your complaintvia Revdex.com saying that you have experienced issues with SkypeI’m very sorry toread that and I will gladly assist you further.Upon checking our recordsI
can see that all orders on the Skype account have been reversed by SkypeCustomer Service and no payment will be taken.I hope this response hasbeen helpful.We apologize for anypossible inconveniences caused by this.I appreciate yourpatience and understanding.Kind regards, KaisaCustomer Relations OfficeSkype

Initial Business Response /* (1000, 5, 2014/11/04) */
Dear ***,
My name is *** and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints
I received your complaint from Revdex.com that you have experienced issues with SkypeI'm very sorry to read that and I
will gladly assist you further
I will be happy to look into this for you
Please kindly provide me with the Skype Username you are experiencing issues with and I will gladly assist you further
I appreciate your patience and understanding
Kind regards,
***
Customer Relations Office
Skype
Initial Consumer Rebuttal /* (2000, 7, 2014/11/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
*** managed to get my money refunded for me, unlike Skype who gave me a constant runaround!

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with your Hotmail account. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft
Corporation

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com. As originally stated, issues with in-game matchmaking or other gameplay issues for third party titles will need to be brought up with the publisher of this titleIn accordance with Section of the Xbox Terms of Use, Microsoft considers this matter closed.Xbox Terms of Use: http://www.xbox.com/en-US/Legal/LiveTOUSincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Windows upgrade. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you
have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:
I still can not log in to my account
I still have no way of recovering my account according to your rules
Now its been well over a year since I even tried logging inSo I have no idea who I emailed lastAnd the backup email on the account is long gone and not working
Sincerely,*** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox access codeAfter reviewing your account history and conversation with our customer service agent, it appears your issue has been resolvedIf you have any more questions or
concerns please contact support at support.microsoft.com and mention service request number: ***Sincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because: Until the software is fixed, the issue continues.Sincerely,*** ***

Complaint: ***
I am rejecting this response because:i am not happy to just receive an email saying microsoft will contact me!! I have sent many emails and been ignored every time There is no time frame for their response so how long am I expected to wait I am sick of being ignored when I have spent a fortune on prepaid Xbox live, console and games all of which are rendered useless due to microsofts incompetenceI have been without this since 21st April and it is now 21st May I have spent hours trying to contact Microsoft only to be ignored and refuse to just accept that they will contact me directly when they haven't so far!! I am a furious, unhappy customerPlease help!
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
You guys rejected all my responses for ~months
Sincerely,*** ***