Microsoft

Hai
I got my new laptop
Just now I checked it everything Like performance as well as charger and charging too., every thing is fine and good
Now you can close this issue

Complaint: ***I am rejecting this response because:
You promised months you have to honor WHT you said, it's not enough to replace my new item with refurbished and broken need a repair, that is ridiculous!
Sincerely,*** ***

Complaint: ***I am rejecting this response because: I'm sure we'll go back and forth with Microsoft saying that "it is against company policy" Perhaps Microsoft should take note that their policy is completely unacceptable The key issue is that Microsoft operating instructions dictate that the customer receive peripheral parts within business days...especially in this case where Microsoft took well over business days (months to be specific) I can do this all day...bottom line: I will never buy another Microsoft computer ever again...you lost a long-time customer and will warn others considering your Surface line Stick to making OSs since there aren't many trying to return those Looking forward to seeing another company policy reply Thanks Microsoft :( Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/01/13) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox Live accountWe would like to investigate your issue further but were unable to locate a Service Request Number within
your claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account
If you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX)Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays
Sincerely,
Microsoft Corporation

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your subscription transfer. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely,Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issueIn regards to copyright complaints, please visit the following site and follow the steps to issue a complaint: (https://www.microsoft.com/info/Cloud.aspx) This site is the only channel where this complaint may be properly addressedMicrosoft now considers this case closed and will no longer be respondingSincerely, Microsoft Corporation

Final Consumer Response /* (2000, 5, 2014/07/22) */
From: ***@yahoo.com [mailto:***@yahoo.com]
Sent: Tuesday, July 22, 8:AM
To: Revdex.com
Subject: [SPAM] Re: Revdex.com Complaint Case# *** (Ref#XX-XXXXXX-XXXXXXXX-X-XXXX)
Importance: Low
Thank you for the quick
replyYou can close the case out; I was able to get the situation resolved

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issueThe Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution. Sincerely, Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with changes to the Xbox Live servicesWe would like to investigate your issue further but were unable to locate a service request number within your claim or with the
information you have providedIf you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support about this issue, visit support.microsoft.com. Sincerely, Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.comWe apologize that we are unable to provide your desired resolutionDue to Microsoft policy, we are no longer able to offer the previous price of the productMicrosoft has closed this case and will no longer be responding regarding this matter
We appreciate your time and have recorded your feedback
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: Your team called me and offered me literally the exact same thing that they offered me months ago which I denied then as wellOne month of Xbox live valued at $is not equal compensatation for hours of my time wasted and a $game that doesn't workIt's insulting.Sincerely,*** ***

Complaint: ***I am rejecting this response because:
this is not due to internet interruption it is due to their lack of servers that can handle the amount of people onlineI remember when microsoft actually cared about their customersThey can close it out but does not change the fact their service is substandardGuess what tis is the reason that *** is trouncing xbox one in sales.Sincerely,*** ***

Complaint: ***I am rejecting this response because:
There are hundreds of similar complaints on Microsoft.com and Revdex.com I don't feel my situation is uniqueThere is no additional data/information that should be required or useful from my computer then the data Microsoft already collectsSincerely,*** ***

Complaint: ***I am rejecting this response because:
It does not resolve my issueSincerely,*** ***

This doesn't tell me anything other than violated terms of use the links they provided to the enforcement don't work I want to know when & how the violations occupied The account has been locked out and closed so there is no way to use the links provided and with the account locked out no way to contact anyone This is not right, I just want answers about what happened other than violated code of conduct They even locked out my hotmail account & I use it for work I know Microsoft has closed the account but I want answers
Complaint: ***I am rejecting this response because:Sincerely,*** ***

Dear *** *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows concerns. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your 12-month card's access code. We would like to investigate your issue further but were unable to locate a service request number within your claim or with
the information you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
Sincerely,
Microsoft Corporation

Dear *** * ***
Thank you for responding regarding your Xbox Live monthly subscription charge. We apologize that we are unable to verify your account or locate your service request with the information provided in your claim. We would like to assist in investigating your claim, however without a valid service request number we are unable to take further actionIn the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help.
If you have not yet contacted support, you can reach Xbox support at 1-800-4MY-XBOX (800-469-9269) between the hours of 6:00AM - 10:P.MPacific Time, days a week including holidays.
Sincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because:
My issue still has not been resolvedI purchased the Xbox Live month membership almost months ago & still have been unable to access or use it
The email associated with my Xbox account is ***@outlook.com
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: I feel it is wrongI have different emails from Xbox stating we were the victims of unauthorized accessI have went through the enforcement department several times and was never given explanation of what occurred that resulted in the permanent ban and the date this occurred as the account was out of our access since July 18thNOBODY from your enforcement team will even give me the courtesy of a phone call even though I have asked several times because I believe the "violation" occurred while our account was taken over by a hackerSincerely,*** ***