Microsoft

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your PC. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: The business had over a month to remedy this complaint and all they did was put me offUntil l I filed a Revdex.com complaintMeanwhile, I put in a lot of time and aggravation, not to mention I had a contract to pay my telecommunications provider for serviceIf you refuse to do anything to compensate me, that's just a continuation of you bad business practicesSince I have many years of experience as a Multi-Media Consultant, I will consider alerting the media to the fact that Microsoft does not care about their customers, nor does it stand behind its productsI will also visit your social websites and consider leaving my two centsNo winder you have over complaints with the online Revdex.com alone.Sincerely,*** ***

Please cancel this complaintOne of the moderators on the Xbox forums reached out to me and was able to address my issues/concernsThank you for your time!
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Dear *** * ***
Thank you for contacting Microsoft Corporation via the Revdex.com. The Xbox Listening and Advocacy team has thoroughly investigated this issueAs I stated previously, the Xbox Escalations Team is currently working to resolve this matter on service request *** Please continue to work with Xbox Support Team as this will be the best way to resolve this matter
Sincerely,Microsoft Corporation

Complaint: ***
I am rejecting this response because:I never stated that the charges happened because of a sold/ traded or donated XboxI simply said this could be a possibility but I am positive that I removed my account information before I donated my old Xbox. Customer service has already told me before that the charges were NOT made on any xbox that I have ever owned so your tech support team is mistaken or not telling the truth. Some of the charges were refunded and I was told my credit card was removed the first time I made a claimThis was also not true because if you look at my account records you can clearly see more charges were made later the same day(from a different console in a different state) I actually had to go in and remove my cards and change my passwords myself to stop the chargesI don't feel that I should be responsible for these charges after Microsoft has already acknowledged that they were fraudulent, refunded some of my money, did not remove my card as they stated and are the cause of more of my money being stolen.
Sincerely,
*** ***

Hello,My name is*** and I work for Skype Customer Relations officeMy duties includeresponding to customer complaints.I receivedyour complaint via Revdex.com that you have experienced issues with SkypeI’m verysorry to read that and I will gladly assist you further.At Skype, we have systems and
processes in placedesigned to protect Skype accounts from potential threats like password hacking.Our usualpolicy is that we will remove the restriction from a Skype account as soon aswe have done a few security/identity checks, to make sure we open the accountfor the rightful ownerThe necessary checks after an incident like thatinclude the verification of some of your payment details (if applicable) as wellas the necessity to change your Skype account passwordPassword change canonly be done after successful verificationAfter password change you have fullaccess to the account.Due to thenature of Skype, the amount of information we store is limited, however, a lotof information can be found in notification emails Skype has sent to theaccount owner for example.You canalso use an online recovery form: https://support.skype.com/en/account-recoveryto fill in information without Customer Support contactI’m alsohappy to assist you with your account recovery and password change if you wouldchoose this optionPlease feel free to let me know via Revdex.com and I will assistyou further.Again, weapologize for any possible inconveniences caused by this.Iappreciate your patience and understanding.Kindregards, *** CustomerRelations OfficeSkype

Complaint: ***I am rejecting this response because: You have the wrong end of the stick......it was not a windows upgrade.....periodically whether you want them or not you get an order from Microsoft for updates from Microsoft and then the computer shuts down.....trouble is three times it would not restrartI had to take the computers to be repaired......the repairman said this is not unusual that these updates screw up a lot of computersI had to buy a new one.....I am tired of making bill gates rich....with his constant pontificating on his charity work...its my money he's using....I actually work for a living....I am an RN working on my doctorate who needs her computer....I want my $2500!! Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding a billing issue with *** ***. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you
have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with the Windows upgrade. We were able to create a service request for you regarding this issue under the service request number ***The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: the phone number does not help meI do not have an XBOX I have a LAPTOP and have just found there is another problemI need to reload a app from the Microsoft store HOWEVER I need to create an accountThe last time I did this several of my special logins freaked when my logins and passwords all changed to the Microsoft oneNow if the log in and password could be set for ONLY THE STORE that would be the best of both worldsAS far as windows I do not want it and if it loads in my computer WITHOUT my permission and corrupts my gaming than the only alternative will be our attorneys handling the damage caused by windows 10.Sincerely,*** ***

Initial Business Response /* (1000, 5, 2014/08/08) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox accountWe would like to investigate your issue further but were unable to locate a Service Request Number within your
claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX)Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays
Sincerely,
Microsoft Corporation

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One issueAfter reviewing your service request numbers and previous conversations with our agents it appears your Xbox One is out of warrantyThe out of warranty console repair
our agent has offered you is the only offer we will givePlease contact support at support.microsoft.com/en-us/devices to take advantage of this offer. Sincerely,Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your support interaction. We have reviewed your account and found that all contact has ceased since 5/21/At this time, your case is closed so you should no longer
receive emails regarding this issue.Sincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your PC. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: I want Microsoft to explain why they disguised an app that let st them forceable install Windows on a personal computer. as a critical update. This is unethical and unacceptable. Microsoft has no right to take control of my computer by disguising an app as an update. I found how to prevent their doing this by removing KB"recommended update"; now Microsoft is using another "update" (app) with a different KB number as a necessary update that lets them once more attempts to install Windows 10. THIS PRACTICE IS NOT ACCEPTABLE!!!
*** ***Sincerely,*** ***

Dear ***Thank you for contacting Microsoft Corporation via the Revdex.com. Upon review of your service request, it appears that it was suggested that you uninstall and reinstall the title that was crashingIf you have not yet completed this step of troubleshooting, please do
soIf you continue to experience problems with the game, please feel free to call 1-800-4MY-XBOX for further assistanceMicrosoft considers this matter closed.Sincerely,Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with MSN. We apologize for the delay in responding to your claim. If you are still experiencing an issue with your product or service, please update your RevDex.com claim confirming your most recent service request number and we will be happy to investigate further.If you have not contacted support regarding this issue, please visit support.microsoft.comSincerely,Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAs long as it takes no more then weekSincerely, *** ***

Complaint: ***
I am rejecting this response because:I have given Microsoft more than enough time to review my case, and I had included the escalation number on my complaintI'm tired of being thrown around the bushThey need to email me directly and resolve this immediately, as I am leaving the country soon after over a month of waiting on them,
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
I am not sure why you are talking about my account being bannedThat is NOT what this message was aboutPlease reread my complaint.
Especially if you want me to continue buying serviceOr I can just switch to PS4.
But you changed my gamertag to an insultThat is unacceptable.
Sincerely,*** *