Microsoft

Initial Business Response /* (1000, 5, 2014/09/24) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your request for a refundWe would like to investigate your issue further but were unable to locate a Service Request Number
within your claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account
If you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX)Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: I have already followed these steps and they are saying I am banned for something I did not do my account was used by someone else and they are avoiding thatThere is record of calls I have placed even stating that my account was accessed in another country I have always lived in the united statesI will keep filing complaints until someone listens to methey always reply with the same response and that is not fair they say I violated and there is notes on my account that my location was changed and it was not me that changed it so what ever went on with marketplace theft was not from me I have all bank statements for items that have been purchased with my debit card and the rest I used xbox gift cardPlease help me I cannot believe this is the way I am treated after having that xbox account for yearsplease help!Sincerely,*** ***

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Surface Pro exchange. The Surface Escalations Team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

(The consumer indicated he/she DID NOT accept the response from the business.)saying your not giving me evidence is like putting someone on trail and when the judge asks for evidence you say we can not share any evidence

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueAs the agent you were in contact with explained, the Global Escalation Services team has thoroughly investigated this issue, however because your Zune was purchased in 2006, Microsoft no longer offers service to your device or any of its parts as it has since been discontinuedWe apologize that we are unable to provide your desired resolutionAt this time, Microsoft considers this case closedWe appreciate your time and have recorded your feedback.Sincerely, Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox repair/replacement. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: The technician contacted me promptlyHowever I couldn't provide the exact request number for which my hardware replacement was cancelled, so they can't help meThey won't exchange or repair the device because it has been too long since the warranty expiredIf Microsoft had responded to my requests or complaints when I had the issues and when the device was under warranty, we wouldn't even be having this conversationIt's unfortunate that Microsoft doesn't have a record of all the calls I made regarding the issues I had with this deviceI learned my lessonI will never make the mistake of buying Microsoft hardware ever again
Thank you for your time even though a resolution was not reached.Sincerely,*** ***

]
Hello,
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington
We apologize for the delay in responding to your claim. If you are still experiencing an issue with your product or service, please update your RevDex.com claim confirming your most recent service request number and we will be happy to investigate further
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with
Sincerely,
Microsoft Corporation

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com. We are sorry to hear about your Xbox Music issueAs *** has told you, the operating system on your computer should hold no basis on your ability to access the Xbox Music webpage through your preferred internet browser at music.xbox.comMicrosoft considers this matter closedSincerely,Microsoft Corporation

Initial Business Response /* (1000, 5, 2015/01/06) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding some unauthorized chargesWe would like to investigate your issue further but were unable to locate a Service Request Number within
your claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account
If you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX)Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays
Sincerely,
Microsoft Corporation
Initial Consumer Rebuttal /* (3000, 7, 2015/01/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There is no service request! You are charging my credit card monthly and your customer service has no explanation other than telling me to cancel my credit cardThis is fraud 100%Stop charging me and give me my money back plus interest
Final Business Response /* (4000, 9, 2015/02/02) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your request for a refundWe were unable to find any Xbox account with the information you provided in your claimIf you do not have a Microsoft Account, you must contact your financial institutionMicrosoft is unable to refund fraudulent charges billed to your credit card
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with Microsoft Edge We appreciate the time you have taken to provide your honest feedback regarding your experience, and apologize that it was unsatisfactory
Your comments have been recorded and will be forwarded to the appropriate department for reviewWe appreciate your continued support of Microsoft products and services.
Sincerely,
Microsoft Corporation

Complaint: ***
I am rejecting this response because: you did not provide me with any evidence that shows exactly what I did after the initial ban that was in violation you just keep sending me the same message over and over again this will not end til you show me that your justifiably banned me after the initial day ban that I am not disputing you banned me days after that for harassment and profanity that did not occur and you are just bullying me with your tyranny and unfair practice of banning
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: I contacted the company three times and was only give one service request number ***
Sincerely,*** ***

Complaint: ***I am rejecting this response because: My account is already closed and the funds were rejected by the bank since it is closedI don't think this is fair please return my funds to my *** accountWhich is ***.***@yahoo.com. *** ***

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.comOur records show that the Global Escalation Services team has attempted to reach out to you multiple times and has not received a responseAt this time, we are unable to offer further assistance and Microsoft considers this matter closedTo continue this investigation, please check the e-mail address listed in this complaint and reply back to the engineer, or contact Microsoft support to issue a new caseMicrosoft will no longer be responding to further requests regarding this matter
Sincerely,
Microsoft Corporation

Hello,I do not have a service request number for the last time I contacted you because the support person who answered the phone said it was out of warranty and there was nothing she could do and said there was no point in filing another requests Below I have outlined the times I have contacted you and received a replacement, only for that replacement to also break a few months later First Request: Broken Band: June 2016: ***Second Request: Battery Won't Charge: July 2016: ***
Third Request: Battery Won't Charge: November 2016: ***Fourth Request: Battery Won't Charge: March 2017; Service Tech did not file a Request because she said it was out of warranty and she couldn't do anything.Sincerely,
*** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Skype. We appreciate the additional information provided, and were able to create a new service request for this issue. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com. This listing is monitored by Xbox and cannot provide details regarding an MSN subscriptionPlease contact http://support.microsoft.com and speak with a help desk agent to receive further
assistance.Microsoft considers this matter closed.Sincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueWe have reviewed your case and see that this issue is one that should be discussed with HSN, as the charging station that HSN bundled with the console is not a Microsoft product, nor part of the accessories supplied by MicrosoftAt this time, Microsoft has closed this case
We appreciate your time and continued support of Microsoft products and services.
Sincerely,
Microsoft Corporation

Hello,My name is*** and I work for Skype Customer Relations OfficeMy duties includeresponding to customer complaintsI receivedyour complaint from Revdex.com that you have experienced issues with SkypeI’m verysorry to read that and I will gladly assist you further.At Skype,we have systems and
processes in place designed to detect potentially fraudulentor illegal behaviour carried out in respect of Skype accounts, thus to protectour UsersTherefore the Skype account was blocked in order to protect theaccount information from unauthorized access.Our usualpolicy is that we will remove the restriction from a Skype account as soon aswe have done a few security/identity checks, to make sure we open the accountfor the rightful ownerThe necessary checks after an incident like thatinclude the verification of some of your payment details as well as thenecessity to change your Skype account passwordPassword change can only bedone after successful verification.I haveverified your account manually and changed the settings so you can change thepasswordAfter the password change please confirm it by responding to Revdex.com andwe will lift restriction from the paid services as well.You caneasily change the password on your account when you follow this link: https://login.skype.com/recoveryand follow the instructions.Again, weapologize for any possible inconveniences caused by this.Iappreciate your patience and understanding. Kindregards,*** CustomerRelations OfficeSkype