Microsoft

Complaint: ***I am rejecting this response because:Sincerely,*** ***
I have no idea what their talking about with a service number, or where to get one
I made many attempts on their help website (WWW.MICROSOFT.COM) to obtain repair services.
The sight just offers areas to help with my problem, but no real solution to address my problem or correct it
Sent a letter in their headquarters in wash state and never received any reponse the only help obtain was
for a feedon't know who I was speaking to on

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** *** I have not received my refund yet but I will accept their resolution after the money is returned to my account

Complaint: ***
I am rejecting this response because:I was told by Surface representatives that my items would be new and not refurbished, I spoke to them on the phone as well as through emails and chats multiple times and more than once was I told it would be new, so “Replacement may be with a new OR refurbished unit” shouldn't be means to consider my case closed, it should be further proof that I should have received a new one as told I wouldI have screenshots with timestamps to prove my warranty was initially set to end on a completely different date, 15/06/which I took the screenshot of the date I got my replacement itemIt later was changed to 11/27/which was not the date it originally said, meaning Microsoft changed my warranty date without telling me.
Sincerely,
*** ***

after the third hour on the phone, the party of grievance realized their mistake and rectified the concern.***

Complaint: ***I am rejecting this response because: Am I to understand that Microsoft agrees that they claim a person can change from their GamerTag once without charge, while acknowledging their own forced GamerTag counts as the consumer's own choice?I've attached a screenshot during our web chat.This company CANNOT use their own material, force it on the consumer, let the consumer change their gamertag, and then claim they used their one free creative change from what they previously made to something new, all while the consumer is stripped from his one free chance because of some money scheme?It's bad enough you charge for a textual change rather than limiting to the number of changes one could do in a specific time set down by said company..but instead you'd like to charge $for a visual name change that doesn't provide any other benefits aside from being found?Keep in mind, MicrosoftBlackberry wasn't set in stone to have a place in this economy and you can very easily go the the same route if you keep jerking people aroundThe Live service itself is a joke and shouldn't be legal, but like so many other things, it'll take us consumers boycotting exta fees and companies in general in masses to make you feel like doing things different.You may not see the error in your ways, but hopefuly consumers see your errors and start going the other way...maybe to PCs moreYeah...who needs consoles and extra fees when there's plenty of games that have P2P connections without Live requirements?I know, at least speaking on my own behalf, that PvZ and GTAfor my househould is starting to lose it's pull for having Live, or the XboX for that matterKeep up the shaddy consumer service Microsoft, considering this is my SECOND Revdex.com complaint regarding your company and its inability to work with customersYou found the error in your ways last timeIt's unfortunate you can't do the same this time.Sincerely,*** ***

Hello,My name is*** and I work for Skype Customer Relations OfficeMy duties includeresponding to customer complaints.I receivedyour complaint via Revdex.com that you have experienced issues with SkypeI’m verysorry to read that and I will gladly assist you further.I haveissued a refund for the Skype
Number order and the funds will be returned tothe credit card.Unfortunatelywe can’t unblock the Skype account for paid servicesYou can still use thefree services on the account.I hope theresponse has been helpful.Again, weapologize for any possible inconveniences caused by this.Iappreciate your patience and understanding.Kindregards, *** CustomerRelations OfficeSkype

Complaint: ***
I am rejecting this response because: 1. Microsoft tried to mislead Revdex.com personnel. No one ever asked for a refundI didn't even asked for any type of compensation for the inconvenience caused by themIt’s just ridiculous for them to keep providing misleading information2. My Surface Pro is out of warrantyHowever I did NOT ask for a replacementThe issue is OS relatedI did NOT ask for any hardware support.3. Let’s recap the issue: a. Microsoft forcefully installed updates on my PC that made the PC not usableI don’t have the control on which update to be installedThere is no option to choose in Windows 10.b. I followed the recommendation from Microsoft, and choose the option to return the system to the status before the updateThe process is automatic and user does not have control.c. The OS rebooted during the process in (b) but failed to do so due to boot record was destroyed and the EFI variables were wrongly setIf you search on Internet you will find out many people got affected by this issue from mid-May 2017, regardless which machine they are usingThis is a Windows problem.d. Since the system of Microsoft Surface is an embedded one tailor made by Microsoft, unlike other general machines, as an end user I don’t have the access to fix it, usually by deleting the boot record/remove hard disk partition and rebuild itI asked Microsoft to fix it since the error was caused by them.e. Microsoft support keeps selling me to upgrade my system with a discounted priceI’m not interested as there is no hardware issue and the problem could be simply fixed.f. They also tried to mislead me the issue was a hardware issue, which is notI’ve been working in software engineering field in local government for more than years and I understand what happened.g. I asked for the description on the error code (representing the details and usually the cause/resolution of the error) shown on my PC, they refused to provide and asked me to search on InternetRidiculous.h. I asked for a contact point to file a complaint officially, they told me Microsoft does not have one.i. After knowing I didn’t fall into their trap, they close my case4. To conclude, Microsoft made a mistake on an OS update in mid-May that affected many people, and I’m one of themWith 10+ years in Software Engineering field I am able to find the root cause, but they just tried to mislead me and asked me to have a paid upgradeThe resolution is simple but they just want to sell their remaining stock of Surface Pro after Surface Pro releasedThey even refused to provide written reply, description of the error, and contact point to file complaints
Sincerely,
*** *** **

Complaint: ***
I am rejecting this response because: This xbox wasn't tampered with! The seal on the Xbox is still intact! How can someone tamper with a machine if the seal on the machine is still intact? You are aware that there is a problem with these units leaking some sort of oily fluid from them after a long stretch of game play How come you are unwilling to stand by your warranty? THIS UNIT WAS NOT TAMPERED WITH IN ANY WAY SHAPE OR FORM! Can you please tell me how the unit was tampered with? I want an explanation on said tampering! When we spoke with customer service, they couldn't give us a reason why your techs considered this unit as being tampered with! Can you??? I demand an answer or I will be perusing this matter further by other means!
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2014/08/06) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox accountWe would like to investigate your issue further but were unable to locate a Service Request Number within your claim
or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistance
Sincerely,
Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to mePlease leave the complaint open until the Xbox advocacy team has reached out and our matter is resolved.Sincerely, *** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with your e-mail accounts. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft
Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your blocked email account. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceSincerely, Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your keyboard. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One repair. The Xbox Listening and Advocacy team has completed our investigation and discovered you are being assisted with the repair on service request ***.
Please continue to work with the Xbox Support Team to resolve this matter
Sincerely,
Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding the phone call you received. Microsoft does not make unsolicited phone calls to customers to charge for computer fixes. Microsoft only calls customers who have contacted us first for
support. Microsoft has made this information to customers on our website:
Avoid tech support phone scams: https://www.microsoft.com/en-us/safety/online-privacy/avoid-phone-scams.aspx
Microsoft does not compensate customers for their time spent troubleshooting their computers If you have a Microsoft software issue with your computer, we encourage you to visit support.microsoft.com to get immediate assistance with the problemIf your problem is with the hardware, please contact your manufacturer for assistance
Sincerely,Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issue. We apologize for the delay in responding to your claim. If you are still experiencing an issue with your product, please update your Revdex.com claim
confirming your most recent service request number and we will be happy to investigate furtherIf you have not contacted support regarding this issue, please visit support.microsoft.comSincerely, Microsoft Corporation

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban. We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live. Please
understand that the Enforcement link below is the only avenue to receive more information regarding your account banYou can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/.We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account ban.Sincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Halo Our records indicate you spoke with an engineer who provided multiple options for resolution, including troubleshooting, and months of Xbox Live free, both of which you refusedAs the engineer explained, we are unable to offer a refund/replacement because the product was purchased at Best BuyWe have exhausted all options and at this time are unable to take the action you have requested
If you would like to continue working toward an appropriate resolution, please feel free to reach out to the engineer with whom you were in contactWe appreciate your time and have recorded your feedback
Sincerely,
Microsoft Corporation

Dear *** *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueWe would like to help you, however as stated previously, the procedure in place for account recovery is a part of Microsoft policy and cannot be bypassedYou are welcome to fill out the form multiple times if you have a few options for answers in mindTo do so, please visit support.microsoft.comAt this time, we are unable to offer further assistance with this matter unless this step is completed
Microsoft considers this case closedWe appreciate your time and have recorded your feedback
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding log in issues. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation