Microsoft

Complaint: ***I am rejecting this response because:
I have since returned the computer in question since the return policy is days and I have just now received a response from Microsoft 6mos later. I appreciate a response, but I would still like a comparable computer to the specs that were advertised for the advertised price. It's very disappointing that this issue could not be solved over the phone the first time I called Microsoft Support. Sincerely,*** ***

Complaint: ***I am rejecting this response because:
The CSR resolves that I dis not send them the missing claspFirst, they miss the parts and then blame the error on the customerThey are really unprofessional and the customers should be beware even in using their warranty service.
I am an unhappy customer who doesn't know what to doFirst, they did not fulfill the promise to replace the bandSecond, they loose the parts and blame it on the customer.
Sincerely,*** ***

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Technical Support Experience. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with your Exchange Online Protection installation
Sincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox Live account ban. We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox
Live. Please understand that the Enforcement link below is the only avenue to receive more information regarding your account ban
You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU
You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct
For additional information regarding your ban, please visit http://enforcement.xbox.com/
We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account ban
Sincerely,
Microsoft Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
I have not been given a support ticket number of any sort by Microsoft due to being forwarded to downed phone services and/or being hung up onI will not go through the channels for this as I have already tried, unsuccessfully timesI want Microsoft to contact me directly to resolve this issueMicrosoft's automated systems send their customers in endless circles and their basic level of support it negligent at bestI need a support manager or enterprise customer support of some sort to contact meThe business that I work for, *** *** ***, is a big customer of Microsoft productsPurchasing both retail copies of Office and Windows as well as Volume LicensesI would think that being a volume license customer would open doors to a better support systemAgain, I want Microsoft support to contact me directlyMy office phone number is *** ext*** My email address is ***.comMy work cell phone number is*** My office hours are AM to 4PM PST, Monday through Thursday. Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your gift card purchase. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you
have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueWe have investigated this issue and found that your email account is not associated with any accounts in our systemOur recommendation would be to contact Gmail Support to get this
issue resolvedWe consider this matter closed.Gmail Support: https://support.google.com/mail/?hl=enSincerely,Microsoft Corporation

Complaint: ***I used my email to request recovery, and saw that my email was now associated to three Skype accounts I'm unfamiliar with, some related to pornographic and/or dating site contentI also saw that, as I suspected, my home address and (expired) credit card information had been leaked
Kaisa, I take these matters very seriously, and your unwillingness to close my account despite your legal obligation to do so per your own comapny's policies (https://support.skype.com/en/faq/FA142/how-do-i-close-my-skype-account, screen capture attached) warrants me escalating this matter to some leadership members of Skype and maybe seek legal advice as well

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Xbox account. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the
information you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
Sincerely,
Microsoft Corporation

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com. In looking over your account, it appears as though the day you cancelled the subscription the $was refundedWe recommend checking in with your financial institution if this is not reflected on
your bank statementAt this time, Microsoft considers this matter closedSincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Microsoft OfficeOur records indicate you have been in contact with the agent who was originally working your case, and has offered assistance to fix your issueWe understand your request was to have a Microsoft technician come to your home, however Microsoft does not offer on-site services
The agent working your case is a Tier agent, which is the highest level of support Microsoft offersIf you would like to continue working with him to fix your issue, please reply to his most recent e-mail to provide callback information and he will be happy to continue working with youIf you choose to reject this offer, we will respect your decision and will be closing this case, as we have offered all possible options for resolution and will be unable to provide further assistance
We appreciate your time and continued support of Microsoft products and services
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: Its does not address the DDosing and bullying among live playersIt does not address the discrimination against the poor who dont have phonesThey want me to verify my email more than once and the amount of steps to get a refund is unreasonableThey also said they would not refund me so I dont know what this guys is saying
My service is interrupted daily and has been for over years nowI finally complain and ask for month live and they said no.Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding fraudulent charges on your account. We would like to investigate your issue further but because your account has been deleted, we were unable to locate a service request number
within your claim or with the information you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
Sincerely,
Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/09/10) */
Dear ** ***,
My name is *** and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints
I received your complaint from Revdex.com that you have experienced issues with SkypeI'm very sorry to read that
and I will gladly assist you further
Upon checking our records I can see that the Skype account "***" has been unblocked on September 04,
I hope this response has been helpful
We apologise for any possible inconveniences caused by this
I appreciate your patience and understanding
Kind regards,
***
Customer Relations Office
Skype

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your refund issue. The Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Skype issueThe Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution. Sincerely, Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/11/04) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account suspensionAfter requesting information from our Enforcement team, this is what we are able to tell you about the
account suspension:
This account was suspended for engaging in cheatingThe conduct that caused this suspension may include, but is not limited to:
- Attempts to acquire modifications or hacks
- Intentionally playing with someone who is using unauthorized software or methods
Continuing with this type of behavior can lead to further enforcement actions, including, but not limited to permanent account suspensions and console suspensions
To help avoid future Enforcement actions, please review our Enforcement website, the Xbox Live Code of Conduct and the Terms of Use here:
http://enforcement.xbox.com/
http://www.xbox.com/Legal/CodeOfConduct
http://www.xbox.com/Legal/LiveTOU
http://www.xbox.com/consoleban
We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account ban
Sincerely,
Microsoft Corporation
Initial Consumer Rebuttal /* (3000, 7, 2014/11/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Final Business Response /* (4000, 9, 2014/11/24) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account suspensionWe have reviewed your situation and while we understand your frustrations we are unable to take the action you've requestedWe consider this matter closed
Sincerely,
Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding unauthorized access to your accountThe Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution. Sincerely, Microsoft
Corporation

Complaint: ***I am rejecting this response because:
Hello and thank you for the responseI do not have any claim number as you requested because I just spoke to your customer service after I discovered the code would not be acceptedI will copy and paste the conversation I had with your CS in this reponseAs you can see I spent over mins on this already trying to receive what is rightfully mineThis woman even itterated it was not used by my account.
Lily W. 20:54:29
Hi, thanks for visiting Xbox Support! I'm Lily W
Lily W. 20:55:02
How can I help you today? :-)
*** *** 20:55:40
Did you get to read what I already typed?
Lily W. 20:56:05
I just did ***
Lily W. 20:56:13
I see you have a problem with a months code
Lily W. 20:56:18
I would like to have a look at that
*** *** 20:56:20
Correct
*** *** 20:56:34
this has never left my hands and I literally just scratched it off
*** *** 20:57:17
I am a yr old man that has not had the time to play since last christmas and now that I try to inout it it says it has been used?
Lily W. 20:57:30
We can check when it was redeemedWe cannot replace used codes though
Lily W. 20:57:44
I am ready for the code ***
*** *** 20:57:53
What???? THis thing was not even scratched off??????
*** *** 20:58:25
*** *** *** *** ***
Lily W. 20:58:46
I understandThis was redeemed on Feb 05,
*** *** 20:58:58
By whom
Lily W. 20:59:00
it was not redeemed on The lRlSH
Lily W. 20:59:14
We cannot see the account that redeemed itOnly if it was redeemed with the account that I have open
*** *** 20:59:30
Thats ***
*** *** 20:59:37
you know very well who redeemed that card
*** *** 20:59:57
can you explan to me how someone would have redeemed that card when it was in my dresser and unscratched?
Lily W. 21:00:54
We do not keep copies of the codes here so I am not sure how it possibly could have been redeemed unless someone was luckyI will try to see if there is a way for us to see which account redeemed it
*** *** 21:01:06
And then tell me what I am supposed to do
Lily W. 21:01:06
However it still wont be possible to replace the code
*** *** 21:01:21
HOW IS THAT FAIR????
*** *** 21:01:30
So what the *** am I supposed to do
*** *** 21:01:37
pay another bucks?
*** *** 21:02:03
I am so sick of this customer service I will be going to the attorney general on this
*** *** 21:02:24
the xbox I own has documented issues with the disc and you guys blew me off
*** *** 21:02:50
and now im getting blown off with a prepaid item in which your corporation profited
*** *** 21:03:44
Unless you can tell me whom redeemed the code that I paid my hard earned money for and take care of it and make it right on my end I promise you the attorney genereal and Revdex.com will be contacted
Lily W. 21:03:55
I am really sorry for the inconvenience ***As much as I would like to replace that code, it was in your possession since last yearWe cannot replace the code once it has been uses and it shows to have been redeemed in Feb
*** *** 21:04:18
Lily, I literally just scrateched it off
*** *** 21:04:55
My wife was going through freeking cancer care which is why I didnt have time to play xbox and now that I try youre telling me oh well it was stolen and we cant do a *** thing?
*** *** 21:05:50
I mean come onYou guys are better than thatSo I will ask again, what am I left to do when a code that has not seen the light of day and was literally scratched off minutes ago says it has already been used
Lily W. 21:05:57
I understand that ***It is not that I am doubting youAs much as I want to, the problem is there is no way to replace used codes
*** *** 21:05:59
with no real reason as to why that is possible
*** *** 21:06:22
this is stolen property then
*** *** 21:06:29
and you are blowing that off too?
*** *** 21:07:20
SO Lily what you are telling me is I am just basically screwed and you as a company will not do anything about a year consumer
Lily W. 21:07:29
best I can do is to check if I can find out the gamertag that redeemed it
*** *** 21:07:49
yes, I would start there
Lily W. 21:10:30
Please bear with me ***
Lily W. 21:10:58
I will also double check if there is any way to get a replacementI cannot guarantee anything at the moment
*** *** 21:11:56
Thank youI would hope you would take care of someone who had a card "hacked" and stolen and has been with you for yearsAnd I'd also hope you would go aftert the person who stole it
Lily W. 21:22:18
Thank you for waiting ***I cannot find anything so farI am going to check with a managerPlease bear with me
*** *** 21:22:28
ok
Lily W. 21:31:36
I really appreciate your patience ***We checked every possible way but for security reasons it wont show us the gamertag nameI also checked with the manager if there was any way to replace the code for you but I am afraid that is also not possible
*** *** 21:32:11
I can't believe that
*** *** 21:32:20
LIterally, unbelieveable
*** *** 21:32:51
You're basically screwing over a long time customer who just had his wife go through cancer and was robbed while doing so
*** *** 21:33:41
I promise you, I will get this out to every media source I know possibleReddit, facebook, twitter, my local news, and the better business be=ureau
Lily W. 21:34:10
I am really sorry to hear about your wife ***I know this isn't the solution you are looking forI tried the best possible to see for a work around but replacing a used code isn't possible
*** *** 21:34:11
what an utter heartless and awful policy to be able to have your codes stolen and not do a *** thing about it
Lily W. 21:35:46
The code was either tampered with before the purchase and someone somehow was able to see the code even before you had itOr some one had astronomical luck to have guessed that codeThe latter is almost impossible though, chances of wining the lotter is much higher that guessing Microsoft code
*** *** 21:37:06
My complaint with the Revdex.com has just been filed and I will be continuing with my campaign to discredit your policy on every social media siteI am sure Microsoft won't care, but I bet I will get some people who have a bit of humanity that will think getting robbed of your code while your wife is going through cancer care to be pretty awful
Lily W. 21:38:34
Please dont get me wrong, If it was up to me ***, I would replace the code for youUnfortunately policy wise it isn't possible
*** *** 21:38:46
Thanks
*** *** 21:39:54
Would you please send this transcript to my emial
Lily W. 21:39:54
I know we couldn't help you with the code problem ***, but is there anything else I can assist you with?
Lily W. 21:40:25
Yes I can send this to your emailIs your emailg***@gmail.com?
*** *** 21:40:31
yes
Lily W. 21:40:49
Also if you do see the mail symbol on your window, you may use that to email the session
*** *** 21:41:07
I dont otherwise I wouldnt have asked you to send it
Lily W. 21:41:27
Just making sure ***I can send this to g***@gmail.com then
Lily W. 21:41:43
Can I help you with anything else for today though?
*** *** 21:41:52
Thanks for treating people poorly
*** *** 21:41:56
No
Lily W. 21:42:25
If you need help with xbox again don’t hesitate to contact us, we are here for you anytime
Thank you for contacting Xbox support, take care and have yourself a wonderful day!
Lily W. 21:43:23
Your Xbox Support agent Lily Whas ended your chat sessionThanks for visiting Xbox Support.Sincerely,*** ***