Microsoft

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your concerns. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you no longer have a service request number, please provide more information regarding your issue so we can investigate this further
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your account. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because you did not exhaust all avenues to correct this errorPerhaps if you didn't source out your work to foreign countries you would have better successYou have everything on record to resolve this issueI'm not stupid! Sincerely,*** ***

Complaint: ***I am rejecting this response because:
it is a response over months overdue Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your subscription. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft
Corporation

Hello ***,
Thank you for contacting Microsoftvia the Revdex.com of Alaska, Oregon, and Western Washington
We apologize for the delay in responding to your claim. If you are still experiencing an issue with your product or service, please update your Revdex.com claim confirming your most recent service request number and we will be happy to investigate further
If you have not contacted support regarding this inquiry, we encourage you to visitsupport.microsoft.comto get immediate assistance with the product or service you are experiencing issues with
Sincerely,
MicrosoftCorporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your permanent account ban. We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live.
Please understand that the Enforcement link below is the ONLY avenue to receive more information regarding your account ban
You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU
You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct
For additional information regarding your ban, please visit http://enforcement.xbox.com/
We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account ban
Sincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your recent promotional purchaseWe have further reviewed your situation, and while we understand your frustrations we are unable to take the action you have requestedCertain purchases can be used with a Microsoft Store gift card, however for those that are not permitted, we are unable to make changes as the system will not allow it
We apologize that we are unable to provide your desired resolution, but must stand by Microsoft policyAt this time, Microsoft considers this case closedWe appreciate your time and have recorded your feedback
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:
The replacement device that I received is faulty. I replied to an email that I received from Microsoft asking them to call meAt this time, I have not heard from themTherefore, I am respectfully asking that they send me a new unopened deviceEnough is enoughPlease help me get this matter resolved.Sincerely,*** ***

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your laptop. The Global Escalation Services team has thoroughly investigated this case, and while we understand your frustrations, we are unable to offer further assistanceWe
have offered all possible options to resolve this issue, and apologize that we are unable to provide your desired resolution. Because the offer for resolution was denied, Microsoft will be closing this case
We appreciate your time and have recorded your feedback
Sincerely,
Microsoft Corporation

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com. It appears that your console is more than months out of warrantyPer the Xbox one product warranty documentation, the standard warranty is one yearWhen out of warranty, there are paid options for
service, which is the fee you are referring toPer the warranty terms linked below, Microsoft considers this matter closedhttp://support.xbox.com/en-US/xbox-one/warranties-and-repair/console-kinec...⇄ Sincerely,Microsoft Corporation

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox chargeUpon reviewing your service request number and conversation history with our customer service agent, our agent was correct in saying no refund will be issued per our
policyDue to this reason we consider this case closed and will no longer be respondingPlease refer to the snipped quote below from the Microsoft Services Agreement, Section 9, part g:“We reserve the right to issue refunds or credits at our sole discretion.”(https://www.microsoft.com/en-us/servicesagreement) Sincerely,Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.comWe apologize that you had to go through this experience, but after reviewing your complaint it would appear you were most likely scammed and this supervisor was not an actual Microsoft employeeWe take
scams very seriously and would appreciate your report on the incidentYou may report this scam by visiting the following link: (https://www.microsoft.com/en-us/reportascam/?locale=en-US) If any other issues arise please visit support.microsoft.com and our agents would be happy to assist youSincerely, Microsoft Corporation

Initial Business Response /* (1000, 5, 2015/01/07) */
Dear Mr ***,
My name is *** and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints
I received your complaint from Revdex.com that you have experienced issues with SkypeI'm very sorry to read that
and I will gladly assist you further
Upon checking our records I can see that on January 04th you have confirmed to Skype Customer Service that you can access your Skype accountIf you should still have any issues, please feel free to let us know
If you should have issues with your password again, our FAQ and support page can also help you with useful guides
Instructions how to recover forgotten username or password can be found here: https://support.skype.com/en/faq/FA109/
I hope this response has been helpful
We apologize for any possible inconveniences caused
I appreciate your patience and understanding
Kind regards,
***
Customer Relations Office
Skype
Initial Consumer Rebuttal /* (2000, 7, 2015/01/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Access has been restored

Initial Business Response /* (1000, 5, 2014/11/06) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your pre-ordered game issueWe would like to investigate your issue further but were unable to locate a Service Request Number
within your claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account
Sincerely,
Microsoft Corporation
Initial Consumer Rebuttal /* (3000, 7, 2014/11/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The email associated with my complaint is the correct email that you requestThe order was Order #XXXXXXXXXXX
Final Business Response /* (4000, 9, 2014/11/19) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your pre-ordered game issueAfter researching the order number you provided, it appears our Microsoft Store team has refunded the cost of the game to youPlease update your claim when you have received your refund
Sincerely,
Microsoft Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***Microsoft has agreed to replace the Surface tablet upon receipt of the defective one which was mailed todayAs of today there is an open service request with Microsoft
Sincerely,
*** ***

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issueAfter reviewing your service request number it appears one of our GES agents is currently assisting you and sent their most recent email on (8/1)Please respond to our agent’s most recent email with the information they have asked for within the next 48hrs or your request will be closed Sincerely,Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your support charges. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided. If
you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with
Sincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because: The business is continuing to contact me repeatedly via email- it is like a broken recordAnother email was sent today, 10/02/If a single competent employee had properly handled the situation, I would not still be receiving emailsThe harassment needs to stopAs for the business's response, it is subterfuge- no genuine effort was made to delete the account or grant access to me, and now the business continues to lie about the matter. Sincerely,*** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows update issueUnfortunately, after reviewing your service request number and Revdex.com complaint we will not be able to compensate you for any lost music or lack of access to your
applicationsIt appears one of our technical support staff has sent you an email on 8/with a number to contact themPlease provide your service request number when calling and our technical support staff will be happy to assist youWe would like to apologize for any delays you may have experienced in reaching our supportPlease refer to the snipped quote below from the Microsoft Services Agreement, Section 12: “YOU UNDERSTAND THAT USE OF THE SERVICES IS AT YOUR OWN RISK AND THAT WE PROVIDE THE SERVICES ON AN ‘AS IS’ BASIS ‘WITH ALL FAULTS’ AND ‘AS AVAILABLE’YOU BEAR THE ENTIRE RISK OF USING THE SERVICES.” (https://www.microsoft.com/en-us/servicesagreement) Sincerely,Microsoft Corporation