Microsoft

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Surface Book. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox gift codeWe have reviewed your situation and while we understand your frustrations we are unable to take the action you have requestedThe currency is unable to be
transferred or refunded once it has been redeemed on an accountWe apologize that we are unable to provide your desired resolutionWe appreciate your time and have recorded your feedbackSincerely, Microsoft Corporation

Complaint: ***I am rejecting this response because: Decision is not fair & I will never buy another microsoft product & I'll encourage all my family, friends, & business ***leagues to do the same They won't even give me the common courtesy to give me a price on repairing the console!Sincerely,*** ***lins

Complaint: ***I am rejecting this response because:Sincerely,*** ***
this is a ploy Microsoft uses all the time saying they will pass it along every time you speak to a Microsoft rep you are given the same reply.so my complaint standsthere was nothing wrong with outlook.com to begin with they just decided to make these changes to what they call outlook.com (preview) for no reason at all, many good features were removed and many bad ones put in place there own feedback boards had users such as I complainmicrosofts answer is simply get used to the changes.the best would be to return to the old format which they refuse to domean while as stated your forced to have a Skype account (socialsite)Microsoft owns Skype and as I said if you close the Skype account microsofts system just reopens it all of this without the users knowledgeI myself don't take part in any social site be it facebook,twitter, linked in or many others that are on the market and prefer not to be forced by mircosoft to have a Skype account, the best answer is to stop forcing outlook.com (preview)on there usersalso they call this a preview which means I am being forced to test market for them without my consentthe answer is to 1)do away with outlook.com(preview) or give users a choice to use the older outlook.com

Complaint: ***
I am rejecting this response because:
Sincerely,
It still wasn't reviewed they only go by the mods and it's known all over the Internet they ban people for no reason just if people report when they are losing a gameThere are petitions being gathered with signatures to have this looked intoThere is no way you can honestly say when someone is banned for communicating on the 19th from Xbox one only he can't even talk to them on the 21st get banned from Xbox live for harrestment when he can't communicate
*** ***

Hello,My name is*** and I work for Skype Customer Relations OfficeMy duties includeresponding to customer complaintsI receivedyour complaint from Revdex.com saying that you have experienced issues with SkypeI’mvery sorry to read that and I will gladly assist you further.I havechecked our records
and both the Skype Number and the calling plan are activeon the paid Skype account that is associated to the email address provided.If thepayment method provided for a recurring subscription expires you will need toupdate the details in order to keep the recurring agreement.You canalso visit https://support.skype.com/enwhere you can search with keywords and will find detailed instructions how to resolvemost Skype related issues you might experience.The $chargeis most likely a charge taken by the bankUS bankshave charged a Foreign Exchange Transaction Fee (FETF) for years on theircredit (and debit) cardsEach bank has its own policy.Some banksdo not chargeSome banks charge 1%, 2% or 3%They all varyThe details willbe in your card agreement.In recenttimes, banks have begun charging FETF for transactions in US dollars if themerchant of record is located outside the United States even though thetransaction is in US Dollars.Skype'sbilling and payment facilities are located in Luxembourg.I hope thisresponse has been helpful.Again, weapologize for any possible inconveniences caused by this.Kindregards, *** CustomerRelations OfficeSkype

Complaint: ***I am rejecting this response because: "Microsoft has right to change price at any time." is the clause they came up withI agreeBut this is a concluded transactionPayment went through, goods deliveredMicrosoft just didn't change price, Microsoft took what is mine and refuse to give backThis is the case.
Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding login issues. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with a recent purchase/refund. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft
Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueWith the information provided in your claim, we were able to locate your account and service requestThe Global Escalation Services team is still handling your case, and would
like to further discuss this issue with you and work toward a resolutionThe agent you have been in contact with most recently reached out to you via e-mail on 9/8, requesting a preferred callback timePlease reply to this e-mail at your earliest convenience to continue working with them directly
Sincerely,
Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox Live billing issue. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, please call 1-800-4MY-XBOX (800-469-9269). Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays
Sincerely,
Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Microsoft BandWith the information provided in your claim, we were able to locate your account and service request for this matter and see that the Global Escalation
Services team is currently investigating your issueFor further requests or questions regarding this matter, please reply directly to the agent's most recent e-mail, sent on 2/15, and he will be more than happy to provide additional assistance or informationSincerely, Microsoft Corporation

Dear *** ***, Please refer to our previous response:Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox live accountOur Unauthorized Access agent has been able to return your account to your controlUnfortunately, we will not be able to restore the third party content you have lostMicrosoft now considers this case closed and will no longer be responding Sincerely,Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com. The Global Escalation Services team has thoroughly investigated this issueUpon reviewing the service request there was no mention of a new surface device to be delivered as a replacement and
the warranty expiration date for your Surface is correct as 11/27/is one year from your original purchase dateFor these reasons we consider this matter closedPlease refer to these snipped quotes from the Surface Limited Warranty, Section 3, parts (B) and (C): “Replacement may be with a new or refurbished unit” “After repair or replacement, Your Microsoft Hardware or Accessory will be covered by this warranty for the longer of the remainder of Your original Warranty Period, or days after Microsoft or the retailer ships it to You.” (https://www.microsoft.com/surface/en-us/support/documents) (Standard Limited Warranty Canada-English) Sincerely, Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Skype issueWe would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have providedIf you have a
service request number, please update your claim with this number and at that time we will be able to provide further assistanceWhen you contacted our customer support, a service request number should have been provided to youIt is usually 10-digits long. Sincerely,Microsoft Corporation

Dear *** ***
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your recent purchase of an Xbox gift cardWe apologize that we are unable to provide refunds for purchases of gift cards, however we appreciate you providing your honest
feedback regarding the description and use of our gift cardsWe understand your frustrations with this matter, and your comments have been recorded and will be forwarded to the appropriate department for review
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: it simply does not address my concerns. Microsoft has focused on one aspect of my complaint and none of the others. I have asked to speak with someone they have ignored me. They have ignored the refund I was promised and now have been told I will not get. Finally, I spoke with and chatted with several people including managers, so a glib response about gift cards is still insulting and proof of an organization who does not care about customer service. I hope Apple gets into the gaming market so they can show the market what real customer service is all about.Sincerely,*** ***

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.comRefunds were provided to your account in accordance with the Microsoft Refund policyThere are no further refunds available at this timeMicrosoft considers this matter closed.Sincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your game. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Microsoft product. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you
have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely,Microsoft Corporation