Microsoft

Sorry, in the resolution section I put the incorrect informationAs a resolution to this issue, I would like a guarantee to have a replacement xbox one in pristine condition, i.e., My original xbox one fixed, a new xbox one, or someone doing QA on a refurbed xbox one prior to sending me a
replacementAny compensation for my wasted time would be appreciated as well

Complaint: ***
I am rejecting this response because:Microsoft is taking no action to rectify the situationtelling me to just to to a forum to voice my opinion is not a solutionI have already done this and there are thousands other people with the same complaint and nothing is being done about thisI bought the XBOX one because it was advertised as having this snap feature and then after you have my money you decide to take away this feature without a suitable replacement, this should be considered as an illegal practiceThe only solution I will accept is either to restore my console to have the snap feature that I originally purchased it with or refund my money for the console and games I have purchased and I will buy a different systemSo until I get a suitable solution to this problem I will continue to contact the Revdex.com
Sincerely,
*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox subscription. We were able to locate a service request with the information you have provided, and see that you were in contact with one of our agents
regarding this issue. As she explained, an automatic renewal system is in place for Xbox accounts, and explained in the Xbox terms of useBecause the automatic renewal was set for a yearly subscription, an amount of $must be paid in order to continue using the Xbox services and to downgrade to silverWe apologize that we cannot offer any alternative options for resolution, and are unable to take the action you have requestedWe consider this matter closed
Sincerely,
Microsoft Corporation

I did what was asked of me via email and responded.now I am back to waiting for action by Xbox reinstate my gamer tag games money and etc..thanks so much for the help Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:Originally my problem was the fact that on 8/I chatted with a representative who told me my Xbox would ship the next dayThis representative also told me my xbox had not been repaired yet. On Monday, 8/21, I called and talked to a representative who told me over the phone that he would offer me a couple months of xbox live gold for freeThe call hung up, and the representative never called me back(I have no missed calls, no voicemails, and no missed emails, no spam emails, etc.)After speaking with this rep I spoke with someone via chatI received MORE misinformation claiming my device had already shippedI spent an hour on chat and was told that my device had shipped AGAINThis time I actually have screenshotsThe next day I was informed my xbox had shippedWhile this is great news, it does ont take away the fact I was given misinformation and promised xbox live over the phoneSupervisors informed me that the notes indicated the representative claimed to call me back when he didn't, and his notes never mentioned offering me any xbox live goldNot only that, but one supervisor, after I called back, explained to me that I was simply trying to get things for freeI was very insultedI know for a fact the misinformation I was givenI know what I was told. I spent hours on the chat, was treated rudely, I had to talk to almost repsI was hung up on, never called back, and all they could give me was one month of xbox live goldWhen originally I was promised two monthOne representative spent over an hour with me, and the only information given to me that was new, was misinformation, which the rep had to correct. I'm happy my console shippedBut I'm not happy with my experience, you will see notes of reps trying to paint me as someone trying to get free stuffThis is not the caseI have a surface, I have a xbox one sI'm extremely loyal to microsoft, and if you check years of history I never really call in and never really have problemsBut the way I've been treated is not okayand I will not accept it.
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I was also planning on sending a fax today to say that, after spending several more hours troubleshooting, the problem seems to be resolved so I should not need to be contacted unless the problem comes up again. Also, I had incorrectly listed the price as on the original complaint but after looking back through my bank statement I see the amount was only 29.99.Sincerely, *** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows issueWe would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have providedIf
you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceWhen you contacted our support a service request number should have been provided for youIt is usually 10-digits longSincerely,Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One S issueThe Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution as soon as possible. Sincerely, Microsoft
Corporation

Complaint: ***I am rejecting this response because: I no longer have access to my registered e-mail address which is needed to reset my password (see Screenshot_3) Screenshot_and Screenshot_demonstrate how I got to Screenshot_3 Sincerely,*** ***
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Xbox account. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the
information you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support, you can reach Xbox support at 1-800-4MY-XBOX (800-469-9269) between the hours of 6:00AM - 10:P.MPacific Time, days a week including holidays.
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:I would like to point out first that I have asked to be contacted directly through the means of contact that I have provided and not through this complaint formThe entire issue resulting in this complaint being filed against Microsoft is because I am being blocked from the actual department that is taking action against my accountIf a department is going to deny me service that I have paid for they need to make themselves available to discuss it.I was not asking whether action had been taken against my accountThis is redundant information I'm already well aware that action has been taken against my accountMy issue is that there has been no reasoning given as to why action has been takenLegally Microsoft has the right to take any action they want against an account but from a customer service side it only makes sense to justify why I have received an offense.Telling me that I violated one of the rule on almost a page long code of conduct does absolutely nothingEven if you were to tell me specifically what rule I broke it would not be explaining how I broke itYou are expecting me to improve my behavior but have given no guidelines as to what I have done to receive an offense.It is completely counter-intuitive to expect me to correct behavior when I'm not sure which behavior needs correctingYou must explain what I have done wrong in order to expect me to improve my behaviorOtherwise, you are not expecting me to improve and taking action against my account is pointless.Consider this: If you were arrested and put in jail but not told what you did wrong could you be expected to not repeat the offense? Obviously this is a hyperbolic example but it is a fine example of how counter-intuitive it is to expect me to correct behavior that I have not been explained.Make no mistake this complaint was not filed simply because I was denied service it was filed because:1) I have been denied service with no explanation other than a vague redirection towards a laundry list of rules.2) I have been prevented from talking to anyone, specifically the people who actually took action against my account.3) I find it very coincidental that this action is taken mere days after filing an unrelated Revdex.com complaint against MicrosoftI have maintained the same behavior for years on this account and have never had action taken against itFurthermore, on GTAO (the game I play most often) I have above a 90% approval rating from the community.As a closing note I would like to add that the enforcement team is extremely vague not only to what I've done to get myself in trouble but also what means they have done to verify that I actually did anything wrongI am in a slight belief that action may have been taken against my account not actually because of any violation but just because I received bulk reporting from a group of playersIt has been said many times within the Xbox community that the Enforcement teams sometimes automatically levies offenses against players when they are reported multiple times for the same things without investigatingI have also seen in my searches that players have had these offenses lifted when a REAL investigation is done finding that they didn't actually commit an offense but were victimized.Now, for the sake of making it very clear as I have stated this multiple times and been ignored I will be saying this multiple times in unison:I would like to be contacted directly by a member of the enforcement team or somebody higher in the company.I would like to be contacted directly by a member of the enforcement team or somebody higher in the company.I would like to be contacted directly by a member of the enforcement team or somebody higher in the company.I would like to be contacted directly by a member of the enforcement team or somebody higher in the company.Sincerely,*** ***

Complaint: ***I am rejecting this response because: I did not receive a service request number when calling in I had to call back again to check on the status and was told that my case was never escalated to the proper department I received a couple of follow up emails from the gentleman that my son initially spoke to but could never get a response back Basically, they were automated to make it seem like he was following up but wasn't really When I called back in, the gentleman that I spoke to said that he would do that and that I would receive a call within three days, which of course I did not receive Once again, I had to call back in to check on the status I spoke to a gal named Cassie, who was able to help somewhat We were able to get the account reset but one of the main games that my son played does not work properly now He had spent quite a bit of money on the game and he now says that the files are corrupted and he can't play it He seems to think that when the account was hacked and then reset, it ruined the game Very bad customer service and very disappointed that all of the money that has been spent is now gone
Sincerely,*** ***

Hello,My name is Kaisa and Iwork for Skype Customer Relations OfficeMy duties include responding tocustomer complaintsI received your complaintvia Revdex.com saying that you have experienced issues with SkypeI’m very sorry toread that and I will gladly assist you further.Upon checking our recordsI
can see that the two recurring orders have been charged back on September 11,2015.The payment agreement isalso cancelled and there will be no further charges.Please note that allSkype subscriptions are recurring by default but you can cancel a subscriptionat any timeThe rules are the same also for the free trial and stated in thetermsYour first month is completely free, and unless you cancel your subscriptionwithin days from the start of your free trial, your subscription willautomatically continue and the current rate will be automatically charged toyour credit card at the end of your free trial and every subsequentsubscription term.You can find informationabout subscriptions on the Skype support page: https://support.skype.com/en/faq/FA10414I hope this response hasbeen helpfulWe apologize for anypossible inconveniences caused by this.I appreciate yourpatience and understanding.Kind regards, KaisaCustomer Relations OfficeSkype

Hello *** ***,
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington
We apologize for the delay in responding to your claim. If you are still experiencing an issue with your product or service, please update your RevDex.com claim confirming your most recent service request number and we will be happy to investigate further
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: You have received what you requested I sent it with a tracking number & anyone can check that you received it!!!!!!! Previously in this complaint I listed the tracking number for anyone to look up In addition, Sayed called & stated you were sending a $gift card Since you are talking out of sides of your mouth, I will believe it when I see it
As usual, it seems, Microsoft is not taking any responsibility for creating and selling software that messes up previous programs that they themselves wrote Shame on you
Sincerely,*** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox repair order. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because:The Service Request Number was *** You have already rejected the request.Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueWe appreciate the time you have taken to provide your honest feedback regarding your experience, and apologize that we are unable to provide your desired resolution for this issueThe Global Escalation Services team has thoroughly investigated this matter and, as preciously stated, stands by Microsoft policyShould you decide to take your case a legal route, we will fully respect your decision
At this time, Microsoft considers this case closed and will no longer be responding regarding this matterWe appreciate your time and have recorded your feedback
Sincerely,
Microsoft Corporation

Initial Business Response /* (1000, 10, 2014/10/31) */
Dear Mr ***,
My name is *** and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints
I received your complaint from Revdex.com that you have experienced issues with SkypeI'm very sorry to read that
and I will gladly assist you further
I have issued a full refund to all unauthorized orders for Skype Credit made on the Skype account "***" in May
The Skype account was automatically blocked after the unauthorized access was detected by the systemThe reason we blocked your Skype account, is to make sure that the fraudsters cannot continue to make misuse the account, which could result in additional cost on your Skype accountOur usual policy is that we will remove the restriction from a Skype account as soon as we have done a few security/identity checks, to make sure we open the account for the rightful owner and not for the fraudstersThe necessary checks after an incident like that include the verification of some of your payment details as well as the necessity to change your Skype account password
I have manually verified the account and adjusted the account settings so that you can change the password on the accountAfter you have changed the password, please confirm this to me and I will unblock the account
Please try to change the password on the account as soon as possible here: https://login.skype.com/recovery?application=account
After changing the password, please confirm the change and I can unblock your Skype accountIt is very important to change the password in order to make sure that you get back full access to your Skype account
I hope this response has been helpful
We apologise for any possible inconveniences caused by this
I appreciate your patience and understanding
Kind regards,
***
Customer Relations Office
Skype
Initial Consumer Rebuttal /* (3000, 12, 2014/11/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I now apparently have access to my former account, however this was a huge effort to get possible resolution
I am in Africa now where I traditionally used skype but have had no access
I appreciate this particular response but it os unreasonable to have to file Revdex.com complaints to get adequate response from skype, what a shame

Dear *** * ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Killer Instinct in game content. We have located SR *** with the additional information you provided. The Xbox Escalation team will investigate this matter and contact you directly to work toward a resolution
Sincerely,Microsoft Corporation