Microsoft

Hello,Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington. We apologize for the delay in responding to your claim If you are still experiencing an issue with your product or service, please update your Revdex.com
claim confirming your most recent service request number and we will be happy to investigate further.If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with.Sincerely,Microsoft Corporation

Hello,
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington
We apologize for the delay in responding to your claim. If you are still experiencing an issue with your product or service, please update your RevDex.com claim confirming your most recent service request number and we will be happy to investigate further
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with OneNote and your customer service experience. The Global Escalation Services team will investigate this matter and contact you directly to work toward a
resolution
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: The company did not do anything to fix my problem, they did not contact me or offer any assistance to fix my problem, which is still a problem for me. Sincerely,*** ***

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com. There is only one charge discoverable for your account which is the charge for your current year subscriptionYou can manage your subscription info any time at xbox.com Microsoft considers this matter closedSincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because:This is another attempt by Microsoft to blow me off and not deal with there issueThere is no claim number because I refused to pay to have my xbox repaired for something the company should be recalling and fixing for free.Sincerely,*** ***

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Xbox Kinect. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Hello, Thank you for your reply Skype doesn’t provide phone support but you can get in touchwith Skype Customer Service when you follow the instructions provided on oursupport page here: https://support.skype.com/en/faq/FA1170 I am happy to assist you further if you kindly provide mewith the Skype account nameThe email address provided isn’t linked to a Skypeaccount. Please visit Skype Support page for any assistance you need:https://support.skype.com/en/ I hope this respons has been helpful. We apologize for any possible inconveniences caused by this. I appreciate your understanding. Kind regards, Kaisa Customer Relations OfficeSkype

Complaint: ***I am rejecting this response because: I have not been contacted by Microsoft and the fair thing is to have them pay half of getting my information taken off my hard driveAgain it will be $and they can be billed from the Geek Squad and I should be given another $for my aggravation and inconvenience because I will be without my laptop for to weeks and I am currently in college nowSincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your cancelled order. The Global Escalation Services team will investigate this matter and contact you directly to work toward a
resolution
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:
They have already contacted me SEVERAL timesEach time they explain that they can only reimburse me IF I had used their company (at a much inflated rate of repair) to do the repairs.
I will repeat it again (for like the seventh time)I did NOT have the repairs done at MicrosoftI took my computers to a local company to get them fixed.
Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with a recent purchase of FIFA points. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the
information you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Complaint: ***I am attaching the reference number that Microsoft requested in order to investigate the case further I wish for the Revdex.com case to be left open and await their response via this service
***Sincerely,*** ***

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com. Upon review of your account, the first month of the pass was charged in April up until NovemberAccording to Microsoft’s Services Agreement, all purchases are non-refundableIf there are errors in
billing, Microsoft may provide a refund, but since this subscription is an osubscription, management of the subscription must be maintained by the user“gRefund PolicyUnless otherwise provided by law or by a particular Service offer, all purchases are final and non-refundableIf you believe that Microsoft has charged you in error, you must contact us within days of such chargeNo refunds will be given for any charges more than days oldWe reserve the right to issue refunds or credits at our sole discretionIf we issue a refund or credit, we are under no obligation to issue the same or similar refund in the futureThis refund policy does not affect any statutory rights that may apply.” (https://www.microsoft.com/en-us/servicesagreement/) Microsoft considers this matter closed.Sincerely,Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Office Home and Student product key. The Accounts and Billing team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft
Corporation

Hello ***,
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington
We apologize for the delay in responding to your claim. If you are still experiencing an issue with your product or service, please update your RevDex.com claim confirming your most recent service request number and we will be happy to investigate further
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with
Sincerely,
Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with your Skype accountThis procedure is part of Microsoft's policy, and is put in place to protect our customers’ privacy and safetyFor this reason, it is the only way to go about recovering a Skype accountUntil the form is completed and passes the verification process, we are unable to provide further assistance with this issuePlease reply to the last e-mail from the agent at your earliest convenience to continue working toward resolutionWe appreciate your time and continued support of Microsoft products and services
Sincerely,
Microsoft Corporation

Dear *** * ***
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox Live Unauthorized Access issueUpon review of your recent Service Request with Xbox Support, it was found that Xbox Support is working with you to resolve this
problem. Please continue to work the Xbox Support to resolve this matter
Sincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. The Global Escalations Services has thoroughly investigated this case, but as the agent previously explained, we are unable to assist you any further. Because your Xbox's warranty expired in 2008, we cannot treat this case as an exception to Microsoft's policies regarding warranties, and stand behind the agent's decision.
We apologize that we are unable to provide your desired resolution, but will respect your decision should you choose to seek resolution via another avenueAt this time, Microsoft considers this case closed and will no longer be responding regarding this matter
Sincerely,
Microsoft Corporation