Microsoft

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Microsoft's advertising of servicesWe appreciate your feedback and apologize for the misunderstandingMicrosoft offers the Assure Software Support Plan for $With this plan, customers receive one year of unlimited personal one-on-one in-store training sessions and software support from Microsoft experts via online chat, phone or in-storeWithout this plan, Microsoft offers limited free support for its productsPlease see the link below to learn more about the Assure Software Support Plan
https://www.microsoftstore.com/store/msusa/en_US/pdp/Assure-Software-Support-Pla...⇄ /> Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for responding regarding Office 365. We apologize that we are unable to verify your account or locate your service request with the information provided in your claim. We would like to assist in investigating your claim, however without a valid service request number we are unable to take further actionIn the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Dear *** ***,Please refer to our previous response:Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One issueUpon reviewing your complaint it is apparent your Xbox One is outside of our one year warranty, purchase date 7/15/14, so we will be unable to send a replacementDue to this reason we consider this case closed and will no longer be respondingPlease refer to the snipped quote below from the Xbox One product warranty, Section 1, part g:“"Warranty Period" for Xbox One means year from the date You purchased it”(http://support.xbox.com/en-US/my-account/warranty-and-service/console-kine...⇄ Sincerely,Microsoft Corporation

Hello,
Thank you for your reply
You can find information, steps and the direct link how to contact Skype Customer here: https://support.skype.com/en/faq/FA
Our friendly staff is available online and ready to help you by email or live chatWe don’t provide support over the phone
The options for contacting Customer Service depend on the specific issue you’re having, and whether or not you can sign in to your account
I hope this response has been helpful
We apologize for any possible inconveniences caused by this
Kind regards,
Kaisa
Customer Relations Office
Skype

Complaint: ***I am rejecting this response because: I do not know what number Microsoft is asking forI was never given any reference numberI do have the names of the representatives and the dates that I spoke to themThere has been not written correspondence with Microsoft, everything has been done over the phone.Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/02/10) */
Dear Ms ***,
My name is *** and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints
I'm very sorry to read that you have experienced issues with Skype and I will gladly assist you further
I
can assure you that Skype provides customer service different waysIf you kindly go to www.skype.com, you see on the front page section "Help"If you click on the "Help"button, you are directed to the self-help pageHere you can find answers to all your Skype related questions and also contact information for Skype Customer SupportJust type into the search feed the question or search for customer support
You can get detailed instructions how to contact Skype per email or chat in our support FAQ page here: ***
If you have forgotten your Skype password or access information, you can easily recover the password and change it to access your Skype account
Simply follow this link: https://login.skype.com/recovery
Enter your Skype account registered email address and you will receive an email with further instructions
Upon checking our records, there is only one Skype account associated to the email address provided and on that account there haven't been made any successful ordersThe only order on the account wasn't completed and no funds were deducted from the credit card
If you have issues with any further accounts, please kindly provide me with the Skype account name and I will gladly look into this
I hope this response has been helpful
We apologize for any possible inconveniences caused by this
I appreciate your patience and understanding
Kind regards,
***
Customer Relations Office
Skype

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueAs stated previously, due to Microsoft policy we are unable to fulfill your request for a refundAt this time, Microsoft considers this case closed and will no longer be responding to requests regarding this matterWe appreciate your time and have recorded your feedback
Sincerely,
Microsoft Corporation

Dear *** * ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One sign in issueUpon review of your recent Service Request with Xbox support, it was found that you have you have not responded to several contact attempts by our agents to
confirm if your issue was resolvedIf you would like to further troubleshoot this issue, please visit support.xbox.com/contaand contact one of our support representatives by chat or phone and reference your service request numberSincerely,Microsoft Corporation

Complaint: ***I am rejecting tthisresponse
mMicrosoft hasn't taken any initiative to rectify the issue I'm havinhoping, in terms of discrimination,.hate speech and hate crimes against my federally recognized disabled sonthey need to provide a phone number and an email, so communication can be established to rectify this issue
Sincerely,*** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account suspension. We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently suspended from accessing Xbox Live.
Please understand that the Enforcement link below is the only avenue to receive more information regarding your account banPlease understand that Microsoft does not provide refunds for Xbox Live subscriptions when enforcement action has been taken upon an account.You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/.We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account ban.Sincerely,Microsoft Corporation

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com with your regarding your Xbox Live account you are unable to access. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the
information you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have lost your service request number, please call *** (***). Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays.Sincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because:
I have not communicated that the complaint has been resolved, because it hasn’t been resolved. Please do not close this until it is resolved. So far we are making some progress, but have not reached a final resolution Sincerely,*** ***

Complaint: ***I am rejecting this response because: in regards to what was replied I have in fact put in two support tickets one with Microsoft store and its counterpart Xbox store I have transcripts from both and neither tryed to resolve or fix the issue
***
Sincerely,*** ***

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox controller. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information
you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. Sincerely,Microsoft Corporation

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your account. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you
have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceSincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. The Global Escalation Services team is now handling your case, and will work with you directly towards resolution. The agent you have been in contact with last contacted you on 9/but was unable to reach youPlease reply directly to his last e-mail confirming your available contact time to continue discussing your concerns
Sincerely,
Microsoft Corporation

Hello ***,
Thank you for contacting Microsoftvia the Revdex.com of Alaska, Oregon, and Western Washington
We apologize for the delay in responding to your claim. If you are still experiencing an issue with your product or service, please update your Revdex.com claim confirming your most recent service request number and we will be happy to investigate further
If you have not contacted support regarding this inquiry, we encourage you to visitsupport.microsoft.comto get immediate assistance with the product or service you are experiencing issues with
Sincerely,
MicrosoftCorporation

Complaint: ***I am rejecting this response because:Sincerely,*** ***

Complaint: ***I am rejecting this response because: It once again is a lieI have nothing on xbox live that would warrant a banYou are just upset that I post videos of people cheating and call them outYou did not REVIEW anything, so stop lying about stuffIt is a freaking embarrassment to your company , yourself and anything you believe inWhoever is writing the response, remember you are lying for a company that is scamming peopleWhich makes you a scammer and a thief. Hiding behind a computer and a billion dollar company while scamming your consumers has to be one of the most cowardice actions possibleI suppose I should move forward with arbitration then? I have no problem coming to arbitration with documents proving I was attacked by your support for beating them online for money. I have all the messages saved on my phone, They are posted on reddit along with a several months long conversation with people who all can see plain as day that you are scammers. Lets drop another example, after buying my xbox years ago it was broken less than weeks after the purchase, I sent it in, you claimed to have fixed itSent it back and it was still brokenAfter calling to express my concern I was told that I would have to pay for a second repairI tried to explain to them that they never repaired it but they just lied like you are now.I am sick and tired of your scamsYour fraudulent business practice which targets a small amount of people in order to avoid detection is an outrageYou are just like *** and all these other companies who constantly cheat people out of small amounts of money in order to bolster your yearly profitsI am going to take every documented violation from Xbox live services and create a file for the FCC to begin an investigation into Xbox and MicrosoftWhen you get fined a few hundred million for cheating your consumers remember you were given an option early to stop itI don't think you understand how through I was with documenting everything, this isn't my first rodeo with you guys and I was prepared for it*** ***

Hello ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueUnfortunately, you have not provided enough information for us to work with you to address your concernsThe quickest way to get this issue resolved is by visiting support.microsoft.com or calling 1-800-642-If you are unable to resolve this issue via this avenue, please reply with your service request number so we can further investigate this issue
Thank you,
Microsoft Corporation