Microsoft

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox issue. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceSincerely,Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issueThe Global Escalation Services team will investigate this matter and contact you directly to work toward a resolutionSincerely, Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue closing your Skype account. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft
Corporation

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox consoleWe would like to investigate your issue further but were unable to locate a Service Request Number within your claim or with the information you have providedIf you have
a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account.If you have not yet contacted support about this issue, please call *** ***)Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays.Sincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because:It is called a "XBOX LIVE DIGITAL GIFT CARD" Hide behind the fine print if you wish, but it should be front and center IMHO, you are intentionally deceiving people And judging from the thousands of complaints, I'm not the only one who has been duped You have turned me from a PC to a Mac.Sincerely,*** ***

Complaint: ***I am rejecting this response because: I have contacted Microsoft for help with this problem & was not helped. Am still wanting refunds of the Skype payments taken for a service I was never able to use due to their failure in proper connections with their product & in spite pf not being able to sue their service for one year that I had paid for, they automatically deducted an additional year's service charge out of my account.Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I have heard the same reply from Microsoft beforeI don't have any idea of what Microsoft has doneHowever I do know that *** replaced my money and I was told that was done so that I wouldn't have to deal with Microsoft any longer.Sincerely, *** *** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because:Sincerely,*** ***
the company was communicating through emailWhat I took as rude and they said they told me to ship in a sturdy box which is wrong, the agent I was on the phone with never communicated that with meI asked for pics of when they took it outIt was well packaged by fedex mailing station so I don't see how my tablet came back in more damage then they told me they were giving me a discount to replace at but when I had asked online chat told me that was there standard feeThey are lying to me and being rude and taking advantage of customers

Initial Business Response /* (1000, 5, 2014/12/22) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox accountWe would like to investigate your issue further but were unable to locate a Service Request Number within your claim
or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account
If you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX)Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays
Sincerely,
Microsoft Corporation

Waiting for business action/response after there investigationStill not complete though
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
Microsoft has just repeated its excuses demonstrating the
total absence of the customer care and neglecting my consumer rights
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
first off I have seen way worse names on thereIt "offends" someonePeople are going to get offended, I'm offended that I have to change my name because one person is offendedWhat does that solveForcing a name change and then trying to make me PAY money because they chose a generic name is NOT OKAY. Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Skype. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueOur records indicate that the agent with whom you were in contact has closed the case, due to multiple unsuccessful attempts to contact you at an appropriate time, as well as legal resolutions being sought out, after which we are no longer able to assist you directlyAt this time, we consider this matter closed and will no longer be responding to further requests
We appreciate your time and continued support of Microsoft Products
Sincerely,
Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban. We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned. Please understand that the Enforcement
links below are the only avenue to receive more information regarding your account banYou can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct For additional information regarding your ban, please visit http://enforcement.xbox.com/We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account banSincerely, Microsoft Corporation

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your refund issue. The Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because:i have already went to that link and that was where I did the case review and then received a different reason for my ban and they ignored my comments when reviewing my ban
how exactly is the ban being validated and what proof do you have that shows I did it?Sincerely,*** ***

Complaint: ***I am rejecting this response because:Reporting players suspected of cheating is part of making the game better If that id a violation of the xbox terms of service than even playing online is a violation of there terms of service.
Sincerely,
*** ***