Microsoft

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issue. We apologize for the delay in responding to your claim. If you are still experiencing an issue with your product, please update your Revdex.com claim
confirming your most recent service request number and we will be happy to investigate furtherIf you have not contacted support regarding this issue, please visit support.microsoft.comSincerely, Microsoft Corporation

Hello, Thank youfor your reply and for the information provided. I havechecked our records and can see all three orders on the Skype account „***.***“. The paymenton the bank statement on February 13, for USD is the Order # ***made on February 08, and is for the Skype Number month subscription(Number +* *** *** ***). You can seeyour Skype Number on my account page. Subscriptionsare one, three or 12-month calling plans that let you make minute-limited orunlimited calls to selected countries, so a subscription is perfect if you wantto make a lot of calls. Subscriptionsoffer the best value for calling mobiles and landlines from Skype - you'll saveup to 60% off our standard calling rates. With aSkype Number (previously known as an Online Number), people can call you frommobiles or landlines and you can pick up the call in SkypeIt’s perfect if youhave friends, family or colleagues who don’t use SkypeAnyone can dial your SkypeNumber from any mobile or landline and you simply pick up the call on Skype. You canhave both a subscription and a Skype Number at the same time. The paymenton the bank statement on February 24, for USD is the Order # *** Skype Credit made onFebruary 20, 2015. Also thepayment showing on the bank statement on March 20, for USD is theOrder # *** made on Skype account March 15, 2015. The dateson the bank statements do not necessarily need to match the order list as theservice is delivered immediately but the funds might get deducted from theaccount later The SkypeCredit for USD has been used for services not covered by the subscriptionor after the monthly minutes have been used up. Therefore,since the Skype Credit has been used for services and the Skype Number as well,the orders are non-refundable as stated in our Terms of Use and Refunds PolicyParagraph http://www.skype.com/en/legal/tou/#10: When you purchase Paid-For-Productsdirectly from Skype you will be entitled to a cancellation period of fifteen(15) days (a “Cooling-Off Period”) unless you have made use of thePaid-For-Products in any way, in which case the Cooling-Off Period will beextinguished and your purchase cannot be cancelled or refundedOutside of the Cooling-Off Period,only subscriptions are refundable unless used or expiredExpenditure of Skype Credit,allocation of a Skype Number, or use of any aspect of a subscription amounts to“use” of a Paid-For-ProductYou hereby expressly agree that Skype Numbers maybe allocated before the end of the Cooling-Off Period and become non-refundableupon allocation.I hope the response hasbeen helpful.Again, we apologize for anypossible inconveniences caused by this.I appreciate your patienceand understanding.Kind regards,Kaisa Customer Relations OfficeSkype

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Office issueThe Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution as soon as possible Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Bing RewardsWe apologize for the misunderstandingAs stated previously, Microsoft/Bing enforcement reserves the right to suspend or cancel an account if it is determined to be in violation of the Terms of UseMicrosoft is not obligated to provide a reason or explanation for the action taken upon the account
We apologize that we are unable to offer further assistance with this issueMicrosoft considers this case closedWe appreciate your time and have recorded your feedback
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding the Gears of War Backwards Compatibility promotion. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the
information you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, please call 1-800-4MY-XBOX (800-469-9269). Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and in all honesty, this is a very old complaint from months ago that Microsoft finally saw fit to answerThe computer is no longer in use and it did work quite well for months with all automatic downloads stoppedThe Microsoft tech said it would prevent my computer from running properly which never happenedI feel that was another ruse to get me to pay for their premium servicesThe computer hinges broke and that is why it is not in use nowUntil that happened, it ran perfectly fine. Sincerely,*** ***

Initial Business Response /* (1000, 5, 2014/10/29) */
Dear Mr ***,
My name is *** and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints
I received your complaint from Revdex.com that you have experienced issues with SkypeI'm very sorry to read that
and I will gladly assist you further
All Skype Credit vouchers have an expiration date and need to be redeemed on the account
I do understand your frustration regarding this and as an exception I am happy to replace the vouchers
Please accept the following vouchers:
***
***
***
***
You can redeem the voucher code by signing into your account here: www.skype.com/go/voucher
Please redeem the vouchers before December 11th
I hope this response has been helpful
We apologise for any possible inconveniences caused by this
Kind regards,
***
Customer Relations Office
Skype

Complaint: ***I am rejecting this response because:Your Corporation is toying with me, in you last response you stated I should contact XBOX support whom I've contacted times regarding this issue, now you state, as in my complaint, that I should simply call Skype whom I already called twice before and they denied re sponsibiltyYou should take on corporate responsibility and you contact your property Skype and delegate a specialist to call me to make an appointment or simply give my account the free World Minutes in addition to the minutes from the Office that we have without further wasting my valuable timeYour response to the complaint so far, to further give me a run around, which is the issue of the complaint, adds insult on to injury.Sincerely,
*** ***
*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com. The Global Escalation Services team has thoroughly investigated this issue and due to the Microsoft Services Agreement we consider this matter closedPlease see the snippet of the Agreement below
Limitation of Liability
If Microsoft breaches this Agreement, you agree that your exclusive remedy is to recover, from Microsoft or any affiliates, resellers, distributors, and vendors, direct damages up to an amount equal to your Services fee for one month (or up to USD$if the Services are free)You can't recover any other damages OR LOSSES, including, WITHOUT LIMITATION, consequential, lost profits, special, indirect, incidental, or punitiveThese limitations and exclusions apply if this remedy doesn't fully compensate you for any losses or fails of its essential purpose or if we knew or should have known about the possibility of the damagesTo the maximum extent permitted by law, these limitations and exclusions apply to anything related to this Agreement such as loss of content; any virus affecting your use of the Services; delays or failures in starting or completing transmissions or transactions; claims for breach of contract, warranty, guarantee, or condition; strict liability; negligence; misrepresentation or omission; trespass; violation of statute or regulation; or unjust enrichmentSome or all of these limitations or exclusions may not apply to you if your state, province, or country doesn't allow the exclusion or limitation of incidental, consequential, or other damages
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with a recent purchase. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the
information you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
Sincerely,
Microsoft Corporation

I was never given any kind of reference number or any kindI did save the conversation.I informed the manager the phone cannot set priority bandwidth, no cell phones can do that
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: they obviously did not read my complaint at all, it was about my month subscription, there's nothing wrong with my console Sincerely,*** ***

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. We found that you are currently working with our escalation team to get this issue resolvedAt this time, we will monitor this interaction and contact you directly if
needed.Sincerely,Microsoft Corporation

Dear Ms***,My name isKaisa and I work for Skype Customer Relations OfficeMy duties includeresponding to customer complaints.I receivedyour complaint via Revdex.com saying that you have experienced issues with SkypeI’mvery sorry to read that and I will gladly assist you further.I’m happyto look into
this for you and help youIn order to do so, please kindlyprovide me with the Skype usernameIf you have forgotten the username, pleasekindly let me know the first and for last numbers of the credit card where youhave the Skype payments and I will look into thisNote, please do not send afull credit card numberYou can forward this information via Revdex.com.All Skype subscriptions are recurring by defaultYou cancancel your subscription at any time on your Skype My account pageDetailedinstructions how to cancel a Skype Number can be found on our support page herewhen you follow this link: https://support.skype.com/en/faq/FA12164Refunds are given in accordance to Skype terms of Service and Refund Policy http://www.skype.com/en/legal/tou-usa/#10that each customer has to read and accept before getting access to theservices.I hope thisresponse has been helpful.Again, weapologize for any possible inconveniences caused by this.Iappreciate your patience and understanding.Kindregards,Kaisa CustomerRelations OfficeSkype

Complaint: ***I am rejecting this response because: here is the case number *** date November th 2015Sincerely,*** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Surface Pro issue. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceSincerely, Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation through the Revdex.com regarding your Xbox Live account. Your account was found to be in violation of the Xbox Terms of Use or the Xbox Live Code of Conduct and subsequently banned from accessing Xbox Live. We have taken additional steps to review and reconfirm the enforcement action taken against the account and stand behind the decision. For further details on what kinds of behaviors or actions led to the account suspension, please review the websites listed below. Xbox has no obligation to provide you with specifics regarding your violation. We will no longer be responding to any further requests concerning your enforcement action as this matter is closed.
You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU
You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct
For additional information regarding your ban, please visit http://enforcement.xbox.com/
Sincerely,
Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueOur records show that Devanshu reached out to you on Monday, 8/via phone and email and is awaiting a responsePlease get back to him to continue working toward resolutionAdditionally, please note when responding to e-mails not to change the subject line in your reply, as that can prevent our agents from receiving it
We appreciate your time and have recorded your feedback
Sincerely,
Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Microsoft Account. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Initial Business Response /* (1000, 5, 2015/01/06) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox accountWe would like to investigate your issue further but were unable to locate a Service Request Number within your
claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account
If you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX)Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays
Sincerely,
Microsoft Corporation
Initial Consumer Rebuttal /* (3000, 7, 2015/01/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I never received a response from the businessMicrosoft suspended my service for supposed "Cheating" and I have never cheated while playing on my xboxBefore the ban was lifted I noticed they had changed the terms of my ban to "Communications" which isnt true at all because I dont have a microphone for my system and I also dont send messages to users I do not knowI asked for proof of cheating and was shown nothing and I never got the chance to ask for proof of a communication ban at which case there wouldnt be any evidence there neitherThis is a paid service that I have been a member for yearsWhen I did ask these questions for proof all that I was presented with was an automated message that just told me the bounds of what I was banned forNever once did I get a reply from a real personWhen I spoke over the phone with a rep they told me there was noting they could do and kept referring me to these xbox forum websites which is where I kept getting the automated messagesThe rep also told me the company has been trying to limit their person to person interactionThe fact that they could ban me for something they couldnt prove and not hearing my side of the story is a violation of due process and my civil rights
Final Business Response /* (4000, 9, 2015/01/26) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox accountWe apologize that you are not able to get more details about your account suspensionIf you can please provide either the email address associated with your Microsoft Account or your gamertag, we would be happy to investigate this problem for you
Sincerely,
Microsoft Corporation